Software and app updates related to 'support'
This post is about CLZ Books iOS v5.0.5, CLZ Music iOS v5.0.5 and CLZ Movies iOS v5.0.2.
- When trying to send a support e-mail, instead of showing an error message, redirect to a web based contact form if there is no e-mail address set in the E-mail app.
- Re-added the ability to save a cover to the photo’s app in the edit screen. (Long-press the cover)
- Small text fixes
As most of you know, at Collectorz.com we take Customer Support very seriously. We’re always here to answer your questions or to help with any problems you may have encountered with our cataloging tools.
To further streamline CLZ Support, Sven, one of our web-developers, has created a new Collectorz.com Help Center, at Help.CLZ.com
At Collectorz.com, we’re offering a range of cataloging solutions. First, there’s of course the different products for music, movies, books, comics and videogames.
But on top of that, our solutions are also available in multiple editions, for different platforms, like Windows, Mac, iOS, Android and online (Connect).
Today I’d like to give you some tips on how to get help for each of those editions. That is, how to get the answers to your questions (and the solutions for possible problems) in the fastest way possible.
If you follow these simple tips, not only will you have your answers sooner, but you’ll also help us more efficiently.
So that we can spend more time creating great software 🙂
In the past few months we have implemented many improvements to the support information that is available on our website. We have made sure that almost all questions we get from customers are answered either on the product home pages, in the manual or in the FAQ.
We did this to improve our service to you, but we were also hoping to reduce the number of support tickets we receive everyday.