Reviews from customers
I love Book Collector and have always been impressed with your company and staff and the constant development and refinement of your products. Very often, I refer to you as an example of a great software developer who keeps their eyes and ears open to their customers. I've only had to contact customer support a couple of times - because your products are rock solid and just work! - but they've always been very responsive and helpful.
I have never in all my years of building and programing computers, (more than 25 years,) come across ANY company that gives the kind of support that Collectorz does. Even though there is quite a difference in our two time zone, I have only waited a few hours for a conformation of my request. Within 2 days I receive a resolution to any of my concerns. Thank you for your time and programs!
i was not effected by the server issue but i felt i must respond to your letter.
Thanks for owning the problem and letting all your users know what happened. There are not many company heads that would take the time to write to their users much less care about a problem that has already been rectified. You showed why I, and i'm sure many others, are glad they purchased Collectorz software. There may be better products (but i doubt it) and there may be cheaper ones (who cares) but you have reconfirmed our faith in Collectorz by demonstrating the balls to take ownership of your problems. BRAVO, ALWIN! I know i made the right decision by choosing Collectorz for my music and movie collections. Keep up the good work.
All the best to you and your team.
It is a pity that we cannot respond to your emails particularly when we want to show support for your good service. Maybe you should have a button somewhere that says 'Comment' or maybe you have and I do not know about it.
Anyway, allow me to say once again, thank you for such a good company and for the good service, server failure notwithstanding. I will complain about something when I will have a real reason to do so.
In case nobody else has something good to say I just want you to know I've always been impressed with your software and support. It is to be expected in 'the real world' that unexpected things like this happen - anyone who thinks servers, databases, client software, network hops, etc. should be up and working perfectly without errors 24/7 365-days-a-year is living in 'an unreal world'!
So happy with your movie collector over the past couple of years that I just bought your game collector software too.
Keep up the great work and thanks for doing what no one else is doing so us collectors can keep track of all our stuff!
A VERY happy customer,
1.) you recognized my previous 11 year old purchase.
2.) you offered to let me reload that version 4 old software use it on windows (it was originally for the mac), no questions ask & no charge or money
3.) you offered me the newest version 16 for only $7us and by PAYPAL
4.) you do not force me to use the cloud
5.) you do not make me subscribe or rent the software
6.) the occasional update service is cheap & simple
7.) the registration and update were very simple & easy, YEAH!!!
I like Collectorz!
I upgraded all of my products to the latest version, and I purchased the GameCollector PRO version also !!
Happy New Year !!!
I’ve got a lot of cataloging to do now J !!!
- John (another very HAPPY customer!!)