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Update File Links

Managing your Database » Maintenance » Update File Links

Your albums in Music Collector uses filepaths to show and open actual (image and digital music) files from their original location on your computer. It can only show/open these files if they are in the location that the filepath is telling Music Collector they are.…

About Update Plans

Licensing and Updating » About Update Plans

The Collectorz.com software for Windows and Mac is “pay once and use forever” software. The Update Plans is how you pay for optional software updates (or in other words: newer versions). When your Update Plan expires, you can keep using the software. That…

Software Licenses, Update Plans & CLZ Accounts

Frequently Asked Questions » Software Licenses, Update Plans & CLZ Accounts

How do I re-download the software for which I own a license? Can I use one license on more than one computer? How do I order as a gift? Do you charge extra for credit card orders?

MoveFile failed; code 183

Troubleshooting » Error during installation / updating » MoveFile failed; code 183

!An error occurred while trying to rename a file in the destination directory: MoveFile failed; code 183. Cannot create a file when that file already exists. The above error can be caused by an older version of Malwarebytes ransomware protection. It is blocking the…

Error during installation / updating

Troubleshooting » Error during installation / updating

If you’ve received an error during a fresh installation or updating Music Collector, you may be able to find a solution below: MoveFile failed; code 183 System Error. Code: 2. The system cannot find the file specified System Error. Code: 5. Access is…

Cannot open file: jquery.code.v2.js” The system could not find the path specified

Troubleshooting » Error during installation / updating » Cannot open file: jquery.code.v2.js” The system could not find the path specified

!Cannot open file: “C:\Program Files (x86)\Collectorz.com\Movie Collector\Templates\V18\jquery.code.v2.js”. The system could not find the path specified If you’re getting this error message, it likely means the latest installation or update wasn’t able…

System Error. Code: 2. The system cannot find the file specified

Troubleshooting » Error during installation / updating » System Error. Code: 2. The system cannot find the file specified

This error usually pops up when Music Collector doesn’t have enough rights to access certain files, however it can also happen if you use some kind of data sync program such as Google Drive, OneDrive, iDrive or something similar. It might be a…

Maintenance

Managing your Database » Maintenance

Update File Links Add, Edit, Merge List Items Re-assigning Index Numbers

Limited import

Importing / Exporting » Import from Text / CSV » Limited import

Contents Preparing for import Importing Updating your data Preparing for import With Music Collector you can import a .csv or text list. Music Collector’s text import is limited to these fields: Artist, Title, UPC (Barcode) and TOC. It is not possible to…

macOS to macOS

Frequently Asked Questions » Your database and images » How do I transfer the program, my database and images to another computer? » macOS to macOS

Follow the steps below to transfer your program, your database and your images from the old computer to the new Mac. 1. Install Music Collector on the new Mac Download your latest version of Music Collector from your My CLZ account. Load the DMG file and install…

macOS to Windows

Frequently Asked Questions » Your database and images » How do I transfer the program, my database and images to another computer? » macOS to Windows

If you’ve decided to move from macOS to Windows, you can bring your database with you to your new Windows computer by exporting it to XML, and importing the XML in Music Collector on Windows. Follow the steps below to transfer your program, your database and…

Windows to Windows

Frequently Asked Questions » Your database and images » How do I transfer the program, my database and images to another computer? » Windows to Windows

Follow the steps below to transfer your program, your database and your images from the old computer to the new computer. 1. Install Music Collector on the new computer Download your latest version of Music Collector from your My CLZ account. Install Music…

How do I order as a gift?

Frequently Asked Questions » Software Licenses, Update Plans & CLZ Accounts » How do I order as a gift?

When ordering just enter your own name and email address, the license key and CLZ account will be generated with your name and all information will be sent to your email address. After ordering, simply contact us here and we will manually change the license name and…

Licensing and Updating

Licensing and Updating

Buying Unlocking Updating Music Collector Your CLZ Account About Update Plans

I do not see my images anymore.

Frequently Asked Questions » Your database and images » I do not see my images anymore.

Here’s how images work in our software: Images are not stored inside the database. The image files are stored separate from your database, in a folder on your computer (most likely in the Data/Images folder under the program’s folder in Documents). The…

Buying

Licensing and Updating » Buying

Contents: Buying About Update Plans: What is an Update Plan? Payment possibilities Do I need an Update Plan to keep using the software? Buying Music Collector When you buy a new license for our Windows or Mac software, you will get a free one-year…

Frequently Asked Questions

Frequently Asked Questions

Automatic data and images from the central online book database Your database and images Software Licenses, Update Plans & CLZ Accounts Syncing with CLZ Cloud / Connect

Move all userdata and images to a new location

Frequently Asked Questions » Your database and images » Move all userdata and images to a new location

If all settings are default, most album and program data is saved in your Documents > Music Collector folder. It could be that you wish to stop using the default Documents location (maybe you have a new HDD/SSD/Network location that you wish to use. Move all data to…

Export to Text / CSV

Importing / Exporting » Export to Text / CSV

Here’s how you can export your collection to a text or CSV file: Click: File > Export to > Text… In the Export to Text screen, you can select the Sort Order (or use the Main Screen setting). You can also select the fields you want to export. Name your file…

Updating Music Collector

Licensing and Updating » Updating Music Collector

Here at Collectorz.com we are always busy, working to improve our software. As too for Music Collector. On a regular basis we release a new (better) version. Don’t miss out! You can have Music Collector check for updates automatically, or you can check for them…

I purchased the wrong software.

Frequently Asked Questions » Software Licenses, Update Plans & CLZ Accounts » I purchased the wrong software.

If you either: Purchased the wrong software Purchased an update plan, but for the wrong software Purchased a subscription to “Connect” while you wanted an “Update Plan” for the Desktop Software, We can likely trade your wrong purchase in…

Import from CD Trustee

Importing / Exporting » Import from CD Trustee

Transferring your data from CD Trustee to Music Collector We don’t want you to lose all your hard work on your CD database, so we have created a seamless way to transfer your CD Trustee database to Music Collector. Here’s how to do it: First, export your…

Import from CATraxx

Importing / Exporting » Import from CATraxx

Here’s how to switch from CATraxx to Music Collector. Step 1: In CATraxx: Click “File > Export > XML”. Step 2: In Music Collector: Click “File > Import from > CATraxx XML”. In the “Import from CATraxx XML” screen,…

Import from Text / CSV

Importing / Exporting » Import from Text / CSV

You can import an existing text or CSV file into Music Collector. The program has an import screen available with which you can import a limited set of fields: Full import via Connect Limited import

Export to Excel

Importing / Exporting » Export to Excel

Step 1: In Music Collector: Use the menu File > Export to > Text. Choose which fields you would like to export through the Fields button. Click ‘Browse’ to define a location for your export. Choose a filename for the export, and save as either .txt or…

Exporting with Wi-Fi / USB

CLZ Music Mobile App » Exporting with Wi-Fi / USB

!We do not recommend using WiFi or USB export from Music Collector, we recommend using CLZ Cloud syncing. You can sync your collection from your Windows / Mac computer to CLZ Music for iPhone / iPad / Android via your home WiFi network, or by creating a file and…

Your CLZ Account

Licensing and Updating » Your CLZ Account

What is a CLZ Account? A CLZ Account is a generic Collectorz.com customer account, a login (a CLZ Username and Password) for several different, and optional Collectorz.com services: Login to the My.CLZ.com site to access your licenses and download links, to…

Getting Started

Getting Started

Thanks for checking out Music Collector! To get started with Music Collector you’ll need to register for a free trial. There is no time limit with the trial desktop software, but you can only add 100 albums before the trial will automatically expire. If you…

Windows to macOS

Frequently Asked Questions » Your database and images » How do I transfer the program, my database and images to another computer? » Windows to macOS

If you’ve decided to move from Windows to macOS, you can bring your database with you to your new Mac by exporting it to XML, and importing the XML in Music Collector on Mac. Follow the steps below to transfer your program, your database and your images from…

How do I re-download the software for which I own a license?

Frequently Asked Questions » Software Licenses, Update Plans & CLZ Accounts » How do I re-download the software for which I own a license?

If you’d like to re-download the software you own, you can do so via your CLZ account.. This page is your personal access to your licenses and download links, to activate the free CLZ Cloud, to activate Update Plans, etc. Please select below what you’d…

Unlocking

Licensing and Updating » Unlocking

Unlock Music Collector out of Trial Mode When the program thinks you’re in Trial Mode (or you get a “Trial Expired” message) but you do own an update plan, you can unlock the software with your CLZ Account’s username and password. Start…

Full import via Connect

Importing / Exporting » Import from Text / CSV » Full import via Connect

To perform a full import from a text or CSV file you can use the Music Connect Import Tool. The steps consist of first importing all items into Music Connect, and then syncing those items from Music Connect to Music Collector on your computer. 1. Importing your…

I do not see my data any more.

Frequently Asked Questions » Your database and images » I do not see my data any more.

It is highly unlikely that your data is gone. Upgrading to a newer version never causes you to lose any data. When you start the new version for the first time, your database will be opened as well. If we have worked on database changes (such as new fields) the new…

Merge databases (before syncing)

Frequently Asked Questions » Syncing with CLZ Cloud / Connect » Merge databases (before syncing)

CLZ Cloud can only retain 1 single database per account. If you have multiple databases, we recommend merging your local databases into one database, and then sync it with CLZ Cloud. The steps to do this: Start a new database and save as: Merged Databases Click…

Creating a Backup

Importing / Exporting » Creating a Backup

Automatic Database Backups Music Collector automatically keeps multiple time-stamped backups of your database file The software keeps multiple time-stamped database backups, saved to your Backups folder as “backup of [yourdatabasename] –…

How can I get a refund?

Frequently Asked Questions » Software Licenses, Update Plans & CLZ Accounts » How can I get a refund?

Step 1: Ask for help if you need it. If one of these cases applies to you: The software (or part of it) isn’t working. Something is bugging me in the software. I don’t understand how to do something in the software. I purchased the wrong…

“Failed to open database. Your license key is already in use”.

Troubleshooting » Warnings and Error Messages » “Failed to open database. Your license key is already in use”.

The most common reason this message can appear is if you have copied your data from one computer to another recently. It can also happen if the program wasn’t closed correctly. Here’s what to do: Close down the program first. Start the Windows…

Error: Different database than the one in CLZ Cloud

Troubleshooting » CLZ Cloud Sync problems » Error: Different database than the one in CLZ Cloud

The database you’re trying to sync with CLZ Cloud is a completely different one than we have in the CLZ Cloud. Perhaps you have opened a different database file? Solution 1: Open the correct database Open the same database that we have in CLZ Cloud for you.…

Delete Orphaned Images

Managing your Database » Maintenance » Delete Orphaned Images

Clean up your hard-disk by deleting all unused cover images and thumbnails. Open the tool using Tools > Maintenance > Delete Orphaned Images This tool scans your configured Images Folders to find all images that are not linked to your current database file. Browse…

“SYNC FAILED: The old CLZ Cloud Sync system has been discontinued”

Troubleshooting » CLZ Cloud Sync problems » “SYNC FAILED: The old CLZ Cloud Sync system has been discontinued”

Since July 1, 2017, the old CLZ Cloud Syncing system has been discontinued. You now need Music Collector version 15 or later to sync with the CLZ Cloud. If you are running into the above “SYNC FAILED” error, that means you will have to upgrade your Music…

Linking your albums for CLZ Cloud

CLZ Cloud / Core » Linking your albums for CLZ Cloud

Linking your albums for syncing with CLZ Cloud Before uploading your albums to CLZ Cloud from the Windows or Mac software, you can “link your albums”. Music Collector, CLZ Cloud and Linking Music Collector is built around our central online database:…

After updating I get “Call to OS Function Failed” or “Cannot Create…” error

Troubleshooting » Error during installation / updating » After updating I get “Call to OS Function Failed” or “Cannot Create…” error

It sometimes happens that errors like these pop up after updating the software or after upgrading your Windows on your computer. Call to an OS Function Failed Cannot create “filename.xml” (or something similar) If this happens to you, there are a…

Different number of albums in desktop, cloud and app

Troubleshooting » CLZ Cloud Sync problems » Different number of albums in desktop, cloud and app

In some rare situations, your desktop, cloud and mobile app database can get “out-of-sync”, causing a different number of albums to be listed. The solution is simple, but may take some time. In short: Clear your CLZ Cloud. Upload your most up-to-date…

System Error. Code: 5. Access is denied

Troubleshooting » Error during installation / updating » System Error. Code: 5. Access is denied

This error usually indicates the (older version of the) program was still open at some point while installing or downloading. It can also mean Google Drive, OneDrive, Dropbox or other software is currently taking a folder or file that Music Collector uses…

Printing a Simple List

Importing / Exporting » Printing a Simple List

To print a basic list, follow the steps below. Click menu File > Print to start. Top left, you can select which albums to print. If you wish to print all albums, leave it at All Albums. If you wish to print a selection you made, set it to Selected…

Export to CLZ Music: “Device not found”

Troubleshooting » Export to CLZ Music: “Device not found”

If you can’t find your mobile device running CLZ Music using the “File > Export to > CLZ Mobile” with WiFi, there’s a few possible causes you can check to making it work: Contents Make sure you have Bonjour installed CLZ Music is not on the…

Import from iTunes

Importing / Exporting » Import from iTunes

To import your collection from iTunes you must first export it from iTunes into XML, then import that into Music Collector. Follow the steps below to import your collection from iTunes. Exporting from iTunes Start iTunes Click File > Library > Export…

Connection problems

Troubleshooting » Connection problems

If you have any kind of connection problems (e.g. no results in the Add Automatically screen), your best bet is to take a look at your firewall and/or router. Possible issues Things you can try Still having connection issues Possible issues: Music Collector…