Since July 1, 2017, the old CLZ Cloud Syncing system has been discontinued.
You now need Music Collector version 15 or later to sync with the CLZ Cloud.
If you are running into the above “SYNC FAILED” error, that means you will have to upgrade your Music Collector software to the latest version.
You can purchase the upgrade in our CLZ Shop (upgrade options start at US $6.95).
Why has the old CLZ Cloud syncing been discontinued?
In April 2015, with version 15 of our Music Collector software, we introduced our new CLZ Cloud Syncing 2.0 system, which is easier to use, faster, more efficient and better capable of syncing large collections. In the meantime, most users have moved to the new system and are enjoying simpler and faster cloud syncing.
However, a considerable group of pre-v15 users was still using the old-skool syncing. This was causing a disproportionately high load on our servers, causing regular performance problems, also for users who paid to upgrade to the new system.
On top of that, it was becoming harder and harder to keep the old syncing system up-and-running, slowing down our development in other areas.
All in all, this has led to the decision to discontinue the old CLZ Cloud Syncing method.
CLZ Cloud is here to stay!
Don’t worry, the CLZ Cloud itself is not being discontinued. It is the center of all our cataloging tools, so it is here to stay, and still completely free.
It is only the old cloud Syncing System that is being discontinued. So to keep syncing with the CLZ Cloud, you need a software version that uses the new syncing system. For the desktop version of Music Collector, that means v15 or newer.
Do I also need to update my CLZ Music mobile app?
Yes, for the CLZ Music you also need a version that supports the new syncing method, which means CLZ Music version 3 or later. However, since updates for the mobile apps are free, it is likely that you are already running the latest version there.
Need more help with this?
Don’t hesitate to contact us here.