It sometimes happens that errors like these pop up after updating the software or after upgrading your Windows on your computer.

  • Call to an OS Function Failed
  • Cannot create “filename.xml” (or something similar)

If this happens to you, there are a couple things you can try:

1. Restart your computer and restart the program

Sounds simple, but does help sometimes.

2. Reinstall the program “As an Administrator”

  1. Download your Collectorz software again from your CLZ Account page.
  2. Click the download button for your platform and download the version you’re entitled to, save it to your computer (do not run the installer).
  3. Right click on the downloaded installer, and select ‘Run as Administrator’.
  4. This will install the program with Administrative rights.
  5. Now launch the program and see if the problem has been resolved.

3. Run the program “As an Administrator”

  1. Close the program if it’s open.
  2. Right click the shortcut to your Collectorz program and then select “Properties”.
  3. Click the Shortcut tab.
  4. There, click the Advanced button:

  • Tick the “Run as Administrator” box:

  • Click OK and you’re done.

4. Check the folder mentioned in the error to see if it is “Read Only” or “Hidden”

  1. The “Cannot create..” error usually mentions a filepath. Take note of this filepath.
  2. Go to the folder of that file, right click it and select “Properties”.
  3. Make sure the folder is not “Read Only” – and make sure it is not “Hidden”. (checkboxes can be found there).

Need more help with this?
Don’t hesitate to contact us here.

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