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About Update Plans / Service Plans

Licenses and Service Plans » About Update Plans / Service Plans

Service Plans were introduced on Feb 12, 2019 and replaced the old “Update Plans”. If you had an Update Plan before Feb 12, 2019, then your existing Update Plan has been converted into a Service Plan automatically. For NEW customers, who purchase after Feb…

Service Plans

Licenses and Service Plans » Service Plans

A Service Plan is needed to access the following services: the CLZ Core online database (to get item details and cover art) the CLZ Cloud storage (for backups, sharing and syncing to other devices) the Find Cover Online service software updates (new features,…

Licenses and Service Plans

Licenses and Service Plans

Buying the software Service Plans Unlocking the software Updating your software

Download/Update settings

Adding » Adding Movies from CLZ Core » CLZ Core Settings » Download/Update settings

You can decide for which fields the software downloads information, overwrites, and how much it downloads. To get to this screen, in the “Add Movies from CLZ Core” screen, click the menu icon top right, then click “CLZ Core settings”. This…

Update File Links

Managing your Database » Maintenance » Update File Links

Your movies in Movie Collector uses filepaths to show and open actual (image and digital movie) files from their original location on your computer. It can only show/open these files if they are in the location that the filepath is telling Movie Collector they are.…

Update Software: Installer does not start

Troubleshooting » Error during installation / updating » Update Software: Installer does not start

If you run antivirus software such as ESET, Norton, Malwarebytes, BitDefender, McAfee or something similar, it can happen that the update installer doesn’t automatically start after downloading. Solution: Try updating by downloading the update from your CLZ…

Error during installation / updating

Troubleshooting » Error during installation / updating

If you’ve received an error during a fresh installation or updating Movie Collector, you may be able to find a solution below: Update Software: Installer does not start MoveFile failed; code 183 System Error. Code: 2. The system cannot find the file…

Frequently Asked Questions

Frequently Asked Questions

Automatic data and images from the central online book database Your database and images Software Licenses, Update Plans & CLZ Accounts Syncing with CLZ Cloud / Connect

How can I get a refund?

Frequently Asked Questions » License / Service Plan questions » How can I get a refund?

Step 1: Ask for help if you need it. If one of these cases applies to you: The software (or part of it) isn’t working. Something is bugging me in the software. I don’t understand how to do something in the software. I purchased the wrong…

How do I re-download the software for which I own a license?

Frequently Asked Questions » License / Service Plan questions » How do I re-download the software for which I own a license?

If you’d like to re-download the software you own, you can do so via your CLZ account.. This page is your personal access to your licenses and download links, to activate the free CLZ Cloud, to activate Service Plans, etc. Please select below what you’d…

Maintenance

Managing your Database » Maintenance

Update File Links Add, Edit, Merge List Items Re-assigning Index Numbers

Updating your software

Licenses and Service Plans » Updating your software

Our programs for Windows and macOS are under continuous development and new software versions are being released on a regular basis. These new versions bring new features, improvements to existing functionality, bug fixes, compatibility updates and security…

CLZ Core Settings

Adding » Adding Movies from CLZ Core » CLZ Core Settings

To find the CLZ Core settings, click menu Tools > Options and then click “Add/Update Movies Automatically”. Automatically close the add screen after adding movies via the by barcode tab Automatically open the Edit Movie screen after adding a single…

Connection problems

Troubleshooting » Connection problems

If you have any kind of connection problems (e.g. no results in the Add Automatically screen), your best bet is to take a look at your firewall and/or router. Possible issues Things you can try Still having connection issues Possible issues: Movie Collector…

CLZ Cloud Sync problems

Troubleshooting » CLZ Cloud Sync problems

Pick the item you wish to know more about: Warning: You need to sync the old way. Error: Database synced with different CLZ Account Error: Cleared collection in CLZ Cloud Error: Different database than the one in CLZ Cloud Errors in Sync…

Data language

Adding » Adding Movies from CLZ Core » CLZ Core Settings » Data language

If you prefer your plots in your native language you can control this via the data language setting. This allows you to control the language of the information you receive from our database. Click menu Tools > Options Click “Data and Images” In here,…

Cannot open file: jquery.code.v2.js” The system could not find the path specified

Troubleshooting » Error during installation / updating » Cannot open file: jquery.code.v2.js” The system could not find the path specified

!Cannot open file: “C:\Program Files (x86)\Collectorz.com\Movie Collector\Templates\V18\jquery.code.v2.js”. The system could not find the path specified If you’re getting this error message, it likely means the latest installation or update wasn’t able…

Error: Cleared collection in CLZ Cloud

Troubleshooting » CLZ Cloud Sync problems » Error: Cleared collection in CLZ Cloud

It seems you cleared your collection in CLZ Cloud, meaning you have logged into your CLZ Cloud and used the red button named “Remove all movies from database”. You will be presented with the option to “Upload this database” meaning you are…

MoveFile failed; code 183

Troubleshooting » Error during installation / updating » MoveFile failed; code 183

!An error occurred while trying to rename a file in the destination directory: MoveFile failed; code 183. Cannot create a file when that file already exists. The above error can be caused by an older version of Malwarebytes ransomware protection. It is blocking the…

How do I order as a gift?

Frequently Asked Questions » License / Service Plan questions » How do I order as a gift?

When ordering just enter your own name and email address, the license key and CLZ account will be generated with your name and all information will be sent to your email address. After ordering, simply contact us here and we will manually change the license name and…

Limited import

Importing / Exporting » Import from Text / CSV » Limited import

Contents Preparing for import Importing Updating your data Preparing for import With Movie Collector you can import a .csv or text list. Movie Collector’s text import is limited to these fields: Title and Barcode. It is not possible to import any…

Barcode Scanner

Adding » Barcode Scanner

You can also use a barcode scanning app to Add Movies to your database. We have created CLZ Barry (100% free) for just this: CLZ Barry barcode scanning app for iOS and Android CLZ Barry, available for both iOS (iPhone and iPad) and Android, allows you to scan…

Most popular movies

Adding » Adding Movies from CLZ Core » Most popular movies

Do you wonder which movies are most popular in the CLZ Core database? In the Add from CLZ Core screen, use the “Most Popular” tab and hit refresh to see the CLZ Core Movie Top 50. Maybe you will see some titles that you forgot about and still want to get,…

macOS to macOS

Frequently Asked Questions » Your database and images » How do I transfer the program, my database and images to another computer? » macOS to macOS

Follow the steps below to transfer your program, your database and your images from the old computer to the new Mac. 1. Install Movie Collector on the new Mac Download your latest version of Movie Collector from your My CLZ account. Load the DMG file and install…

Move all userdata and images to a new location

Frequently Asked Questions » Your database and images » Move all userdata and images to a new location

If all settings are default, most movie and program data is saved in your Documents > Movie Collector folder. It could be that you wish to stop using the default Documents location (maybe you have a new HDD/SSD/Network location that you wish to use. Move all data to…

Windows to Windows

Frequently Asked Questions » Your database and images » How do I transfer the program, my database and images to another computer? » Windows to Windows

Follow the steps below to transfer your program, your database and your images from the old computer to the new computer. 1. Install Movie Collector on the new computer Download your latest version of Movie Collector from your My CLZ account. Install Movie…

macOS to Windows

Frequently Asked Questions » Your database and images » How do I transfer the program, my database and images to another computer? » macOS to Windows

If you’ve decided to move from macOS to Windows, you can bring your database with you to your new Windows computer by exporting it to XML, and importing the XML in Movie Collector on Windows. Follow the steps below to transfer your program, your database and…

“SYNC FAILED: The old CLZ Cloud Sync system has been discontinued”

Troubleshooting » CLZ Cloud Sync problems » “SYNC FAILED: The old CLZ Cloud Sync system has been discontinued”

Since July 1, 2017, the old CLZ Cloud Syncing system has been discontinued. You now need Movie Collector version 15 or later to sync with the CLZ Cloud. If you are running into the above “SYNC FAILED” error, that means you will have to upgrade your Movie…

Add Movie Files

Adding » Add Movie Files » Add Movie Files

Contents Introduction Adding digital movie files Adding a movie file as a new database entry Linking to movies in your database Batch add movies Demo video Introduction Movie Collector can have links to your movie files (.avi, .wmv, .divx, .mpg,…

Warning: You need to sync the old way.

Troubleshooting » CLZ Cloud Sync problems » Warning: You need to sync the old way.

Before you can use the new CLZ Cloud 2.0 syncing, you need to make sure both the CLZ Cloud collection and your Local Database (on your computer/mobile device) are in sync. Sync the old way: When you get the error message, tap or click OK. Now you will be…

Edit box set

Managing your Database » Edit Movie Entries » Edit box set

After adding a box set, you can add additional information to it. Here’s how: Edit information about the box set You can change the order of movies, edit the box set cover, barcode, and other information. Click Edit > Manage Pick Lists Click on Box set in…

When I search By Title, I never get any results. Why?

Frequently Asked Questions » Automatic data and images from the central online movie database » When I search By Title, I never get any results. Why?

You’re searching By Title and you never ever get any results? Let take a look at the possible causes and solutions: Uncheck the “TV Series Only” option First, make sure the checkbox “TV Series Only” is not checked! If that checkbox is checked,…

Linking your movies for CLZ Cloud

CLZ Cloud / Core » Linking your movies for CLZ Cloud

Linking your movies for syncing with CLZ Cloud Before uploading your movies to CLZ Cloud from the Windows or Mac software, you can “link your movies”. Movie Collector, CLZ Cloud and Linking Movie Collector is built around our central online database:…

I do not see my images anymore.

Frequently Asked Questions » Your database and images » I do not see my images anymore.

Here’s how images work in our software: Images are not stored inside the database. The image files are stored separate from your database, in a folder on your computer (most likely in the Data/Images folder under the program’s folder in Documents). The…

Loan Manager

Managing your Database » Loan Manager

Introduction Movie Collector’s Loan Manager allows you to track movies that you’ve loaned, who you’ve loaned them to and when they are due to be returned. The Loan Manager can also warn you when a movie on loan is overdue. Contents Loaning…

Core, Cloud and Connect explained

Frequently Asked Questions » Syncing with CLZ Cloud / Connect » Core, Cloud and Connect explained

What is Core? Core is the central online database with our item data and cover images In other words, Core is the source of the automatic data and images you get when using the Add Automatically feature in any of our cataloging solutions. The desktop versions have…

Sorting your collection

Browsing » Sorting your collection

With your collection stored digitally on your computer, sorting your list in various different ways can be done in a few clicks: Click a Column Header Sorting on Multiple Fields Sorting by Title Sorting by Person fields Sorting on Date Added Click a Column…