Reviews from customers

You all are totally awesome! Generally speaking, customer service isn't what it used to be in the world today, but you just shine. Every experience I have had with your company has been excellent.
Thanks so much. — Peggy Beatty (USA)

Not only the software is top notch but the management as well. They always listen to the customers requests.
Thanks again. — Sanjay Amin (USA)

And please keep up the good work - your products are excellent, and I keep recommending them. — Alexander Hempel (South Africa)

I LOVE this company! It helps me keep parts of my life organized!!!!
They just keep making it better and better! — Debi Putnam (USA)

You've got a very quick and perfect service. Brillant.
And I really love your tools. — Jan Keppler (Germany)

Thanks so much for the discount. You really didn't have to do that.
But it's appreciated and just one more reason why I keep recommending you guys to my pals. Great customer service! — Amy Ackerman (USA)

Great step in being more awesome! You definitely earn being the best Collectors Software on the market. — Paddy Schmidt (Germany)

Just upgraded 3 of my 4 programs! I already upgraded Book Collector a while ago.
Thanks for continuing to improve your programs. Love the upgrades! — Susan Narduzzi Cannon (USA)

Your company is not only helpful, but your FUN too! — Susan Marie Hoppe (USA)

I've been using Book Collector and Movie Collector for about 3-4 years now (also have Music and Photo Collector, to, but haven't found time to use them much yet). These are some of the very best software products I've ever used, bar none! They're intuitive and easy to use and the interfaces remain as consistent as possible across the product line.

And Tech Support? It doesn't get any better! Every time I've had a question, I've gotten a very fast and accurate response, not like some of the other "canned" responses I've gotten from other companies, where I've often wondered if they even bothered to read my question. The folks at Collectorz not only read my questions, but actually provide specific answers to the specific questions that are asked! How amazing is that!!! And on top of that, they do this without getting into your wallet and taking everything you own! A lot of other companies could take lessons from Collectorz - in MANY areas!

And one more thing - in many cases, I don't even have to contact Tech Support at all because, more often than not, they already have anticipated my question (even the more off-the-wall ones) and have the solution posted on their Support pages AND in such a way that the answers are easy to find without having to spend three hours looking for them.

Great company, great products, great support - I couldn't recommend them more highly!!! — Jan Jansen (USA)

It's so nice to have tech support that actually knows what they are doing. I have spoken with so many people (with other programs) that don't have a clue how to help people with the problems they are having..... — James Jackson (USA)

I WILL Definitely Be Using The "Collectorz" Platforms to Catalog My Massive Cassette Tapes, VHS Tapes, CD’s and Blu-Ray Collections; Once I Buy a New House and am Able to Dedicate a Room/Space to The Collections!

(YES It Takes Up Space …But there’s NOTHING Like Having an Awesome Hard Copy Physical Collection). So Cheers to ALL My Fellow Collectors …KEEP Collecting! — Drābo Deseeker (USA)

Hi, friends at Collectorz.com. I have a library measuring 9 meters by 5 meters, with shelves from floor to ceiling. It holds 2,927 books, plus 404 Movies, plus 1,379 CD's. Congratulations on the best software ever to catalog and file all these types of items.
I am a big fan of your company, and hope one day to go and visit you in the Netherlands. You and the whole team - I feel part of the family... — Virgilio Freire (Brazil)

Problem solved! Thank you! If only all of life's problems could be fixed so quickly!
Thank you for your timely and wonderful support, you guys have a great product and I have been a satisfied customer for many years! — Jody Yerdon (USA)

I just want you all to know that I contacted collectorz's tech help and everybody was more than helpful. Thanks guys! — Domingos Isabelinho (Portugal)

I want to thank you guys over at Collectorz.com for the great customer support you provide.
Your reply time is excellent and the information provided has been right on target.
Keep up the good work! — Gilbert Apodaca (USA)

Just wanted to say that I received my messenger bag & mouse pad and it looks even better in person.
Thanks for having such great software and having a give-away to reward your followers. I will use this bag everywhere!!!

(To celebrate 30,000 followers on our Facebook page, we gave away 5 very rare Collectorz.com messenger bags and 25 mousepads). — Larry Bell Jr (USA)

I just wanted to say how much I like appreciate getting the support your company gives ... UNBIDDEN. This is so rare. I feel i have made the right choice in choosing your software.
I am very excited to use it. I have been collecting movies for 25 years. I've tried Excel and other database programs but have never found one like yours. I love the idea of being able to look at my collection in the store.
Thank you again for your efforts. This is one collector who really appreciates it. — Victor French (USA)

We have been clients of collectorz for many years, recently from a computer crash and having to buy a new computer i needed help from you.
After explaining my problem i got 3 emails that were great. You helped me upgrade to a better version, help with me to be able to view my movies online etc.
On a scale of 1 to 10 10 being great i scored your company and the great people working there with a 11. Has to be the best customer service I've received in a very long time.
The cost to upgrade was great, love the new upgrades but alot of companies can make a good product you back it up with outstanding support...
I always consider Collectorz the best program on my computer, now it is even better. Thank you so much for everything you should be very proud of your company and people, thank you again. — Seth and Sandra Hall (USA)

Super Good programs. I use Book, Music & Movies Pro. Can't wait for the editable versions for Android & Iphone smartphones in the later part of 2012....
Great apps. Love it... — Jeffrey Chan (Singapore)

It really feels good to do business with someone like you.
I have recommended your product to many of my friends
and will be happy to continue to do so. — John Schmalz (USA)

Thank you for answering so amazingly honestly and rapidly.
This is the second time I have had to contact Tech Service, (the first was the result of operator difficulty) and you guys are fast, efficient and unfailingly helpful.
You are the model. Thanks. — Andrew Edmonds (USA)

I think the products from this company, and the company itself are both outstanding.
Not only do the products do what they say they should, but they are constantly being updated and improved (in some cases substantially so) and this improvement is carried out incredibly fast.
The other thing that is outstanding is the support system. I have recently been converting Movie Collector, Comic Collector and Book Collector from a Windows PC to a Mac, and this has resulted in my needing to contact support on several occasions. Each time I get a response within 24 hours that is not only helpful, but nearly always solves the problem. This includes an error in one of my XML files which was preventing conversion to the Mac, and support identified the fault in the file for me so that I was able to complete the conversion without any further problem. If they can't solve something straight away then they have always managed to do it on a second go.

I don't know of any other company that would have provided this level of support, nor any other company that would have acted so swiftly. — Mike Grace (United Kingdom)

I just wanted to say that I really like your products and I like the direction the company is going, especially with the iPad app, etc..
Also I really enjoy the newsletters you send out.. its a great way to reach out to us ( the customer) and keep us involved.

Thanks for all the great work and great customer support. — Charles Bona (USA)

I am a long-time customer of Collectorz and I have always found your product and your staff's service AAA+++. — Tom Mecca (USA)