Here you can find all the questions related to “Account and subscription”:

Account and subscription questions:

Use your existing subscription

If you’ve already purchased a subscription to CLZ Comics before, here’s how you can use it on a different mobile device:

Log into your account:

  1. Tap the top left icon to open the left side menu
  2. Tap “CLZ Account” at the top.
  3. At the bottom, tap “I already have a CLZ account”.
  4. Enter your CLZ username and password and Log in.

You have now successfully logged into your CLZ account

How can I change my user ID to a real user name?

You can do that in your account at my.clz.com. Just login there and you can change your username (and password).

My app is suddenly locked, how do I fix this?

There can be a couple of reasons your app is locked. Please select the situation that applies to you:

  1. Situation 1: I’ve paid for the app before.
  2. Situation 2: I’m unable to sync my subscription back to my device.
  3. Situation 3: I’ve never synced my purchase with a CLZ Account.

The most basic way to unlock your purchase on a new device is to log in with your CLZ Account and sync your purchase down:

  1. Tap the top left icon to open the left side menu.
  2. Tap “CLZ Account” at the top.
  3. At the bottom, tap “I already have a CLZ Account”.
  4. Enter your CLZ username and password and Log in.

This should unlock the app again.

I’ve never synced my purchase with a CLZ Account.

If you’re still unable to get your app unlocked, try the steps below:

iOS

If you are on iOS, you can open “Start Trial” screen and tap “Restore Purchase”.

Android

If you are on Android, we need 2 things from you so we can get you back up and running:

  1. Your CLZ Account number or CLZ Account username or CLZ Account email address. If you do not have a CLZ Account, please create one .
  2. Your order number. You can find the order number on Google Payments . Select the in-app purchase there to find the order number.

Need more help with this?
Don’t hesitate to contact us here.

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