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System Error. Code: 5. Access is denied
Troubleshooting » Error during installation / updating » System Error. Code: 5. Access is denied
This error usually indicates the (older version of the) program was still open at some point while installing or downloading. It can also mean Google Drive, OneDrive, Dropbox or other software is currently taking a folder or file that Book Collector uses…
System Error. Code: 2. The system cannot find the file specified
Troubleshooting » Error during installation / updating » System Error. Code: 2. The system cannot find the file specified
This error usually pops up when Book Collector doesn’t have enough rights to access certain files, however it can also happen if you use some kind of data sync program such as Google Drive, OneDrive, iDrive or something similar. It might be a…
Cannot open file: jquery.code.v2.js” The system could not find the path specified
Troubleshooting » Error during installation / updating » Cannot open file: jquery.code.v2.js” The system could not find the path specified
!Cannot open file: “C:\Program Files (x86)\Collectorz.com\Movie Collector\Templates\V18\jquery.code.v2.js”. The system could not find the path specified If you’re getting this error message, it likely means the latest installation or update wasn’t able…
Update File Links
Managing your Database » Maintenance » Update File Links
Your books in Book Collector uses filepaths to show and open actual (image and digital book) files from their original location on your computer. It can only show/open these files if they are in the location that the filepath is telling Book Collector they are. If…
After updating I get “Call to OS Function Failed” or “Cannot Create…” error
Troubleshooting » Error during installation / updating » After updating I get “Call to OS Function Failed” or “Cannot Create…” error
It sometimes happens that errors like these pop up after updating the software or after upgrading your Windows on your computer. Call to an OS Function Failed Cannot create “filename.xml” (or something similar) If this happens to you, there are a…
MoveFile failed; code 183
Troubleshooting » Error during installation / updating » MoveFile failed; code 183
!An error occurred while trying to rename a file in the destination directory: MoveFile failed; code 183. Cannot create a file when that file already exists. The above error can be caused by an older version of Malwarebytes ransomware protection. It is blocking the…
Error during installation / updating
Troubleshooting » Error during installation / updating
If you’ve received an error during a fresh installation or updating Book Collector, you may be able to find a solution below: MoveFile failed; code 183 System Error. Code: 2. The system cannot find the file specified System Error. Code: 5. Access is…
Export to Excel
Importing / Exporting » Export to Excel
Step 1: In Book Collector: Use the menu File > Export to > Text. Choose which fields you would like to export through the Fields button. Click ‘Browse’ to define a location for your export. Choose a filename for the export, and save as either .txt or…
Limited import
Importing / Exporting » Import from Text / CSV » Limited import
Contents Preparing for import Importing Updating your data Preparing for import With Book Collector you can import a .csv or text list. Book Collector’s text import is limited to these fields: ISBN, Title and Author. It is not possible to import any…
Export to Text / CSV
Importing / Exporting » Export to Text / CSV
Here’s how you can export your collection to a text or CSV file: Click: File > Export to > Text… In the Export to Text screen, you can select the Sort Order (or use the Main Screen setting). You can also select the fields you want to export. Name your file…
Getting Started
Getting Started
Thanks for checking out Book Collector! To get started with Book Collector you’ll need to register for a free trial. There is no time limit with the trial desktop software, but you can only add a limited number of books before the trial will automatically…
Multiple collections
Managing your Database » Multiple collections
Book Collector allows multiple sub-collections within one database file. The collections will appear as little tabs at the bottom (e.g. like in Excel), so that you can easily switch between them. Create and manage collections Go to menu File > Manage Collections to…
I do not see my images anymore.
Frequently Asked Questions » Your database and images » I do not see my images anymore.
Here’s how images work in our software: Images are not stored inside the database. The image files are stored separate from your database, in a folder on your computer (most likely in the Data/Images folder under the program’s folder in Documents). The…
macOS to Windows
Frequently Asked Questions » Your database and images » How do I transfer the program, my database and images to another computer? » macOS to Windows
If you’ve decided to move from macOS to Windows, you can bring your database with you to your new Windows computer by exporting it to XML, and importing the XML in Book Collector on Windows. Follow the steps below to transfer your program, your database and…
Creating a Backup
Importing / Exporting » Creating a Backup
Automatic Database Backups Book Collector automatically keeps multiple time-stamped backups of your database file The software keeps multiple time-stamped database backups, saved to your Backups folder as “backup of [yourdatabasename] –…
Choosing Columns
Browsing » Choosing Columns
Contents Adding or Removing a Column Change the order of the columns Create/change a Saved Column Preset Adding or Removing a Column: To add or remove a column, first access the Column Field Selection screen: Windows: Click on menu View > Columns > Select…
How do I re-download the software for which I own a license?
Frequently Asked Questions » License / Service Plan questions » How do I re-download the software for which I own a license?
If you’d like to re-download the software you own, you can do so via your CLZ account.. This page is your personal access to your licenses and download links, to activate the free CLZ Cloud, to activate Service Plans, etc. Please select below what you’d…
macOS to macOS
Frequently Asked Questions » Your database and images » How do I transfer the program, my database and images to another computer? » macOS to macOS
Follow the steps below to transfer your program, your database and your images from the old computer to the new Mac. 1. Install Book Collector on the new Mac Download your latest version of Book Collector from your My CLZ account. Load the DMG file and install…
Export to CLZ Books: “Device not found”
Troubleshooting » Export to CLZ Books: “Device not found”
If you can’t find your mobile device running CLZ Books using the “File > Export to > CLZ Mobile” with WiFi, there’s a few possible causes you can check to making it work: Contents Make sure you have Bonjour installed CLZ Books is not on the…
Merge databases (before syncing)
Frequently Asked Questions » Syncing with CLZ Cloud / Connect » Merge databases (before syncing)
CLZ Cloud can only retain 1 single database per account. A database can contain multiple sub collections, so the solution is to merge your databases into 1 file, separated inside as multiple sub-collections. The steps to do this: Open database file 1. Click File…
Connection problems
Troubleshooting » Connection problems
If you have any kind of connection problems (e.g. no results in the Add Automatically screen), your best bet is to take a look at your firewall and/or router. Possible issues Things you can try Still having connection issues Possible issues: Book Collector…
Windows to Windows
Frequently Asked Questions » Your database and images » How do I transfer the program, my database and images to another computer? » Windows to Windows
Follow the steps below to transfer your program, your database and your images from the old computer to the new computer. 1. Install Book Collector on the new computer Download your latest version of Book Collector from your My CLZ account. Install Book Collector…
I do not see my data any more.
Frequently Asked Questions » Your database and images » I do not see my data any more.
It is highly unlikely that your data is gone. Upgrading to a newer version never causes you to lose any data. When you start the new version for the first time, your database will be opened as well. If we have worked on database changes (such as new fields) the new…
Add Book Files
Adding » Add Book Files
You can add file links to Book Collector, or add books based on book files (ebooks, Kindle, etc.) you have on your computer. Adding Book Files 1. In Book Collector, click Edit > Add Book Files 2. In the next screen, click Choose to browse to your Book Directory and…
Import from BookCAT
Importing / Exporting » Import from BookCAT
Here’s how to switch from BookCAT to Book Collector. Step 1: In BookCAT: Click “File > Export > XML”. Step 2: In Book Collector: Click “File > Import from > BookCAT XML”. In the “Import from BookCAT XML” screen,…
“Failed to open database. Your license key is already in use”.
Troubleshooting » Warnings and Error Messages » “Failed to open database. Your license key is already in use”.
The most common reason this message can appear is if you have copied your data from one computer to another recently. It can also happen if the program wasn’t closed correctly. Here’s what to do: Close down the program. Open the location of your…
Maintenance
Managing your Database » Maintenance
Update File Links Add, Edit, Merge List Items Re-assigning Index Numbers
Full import via CLZ Cloud
Importing / Exporting » Import from Text / CSV » Full import via CLZ Cloud
To perform a full import from a text or CSV file you can use the CLZ Cloud Import Tool. The steps consist of first importing all items into CLZ Cloud, and then syncing those items from CLZ Cloud to Book Collector on your computer. 1. Importing your Text/CSV file to…
Your Wish List
Getting Started » Your Wish List
Book Collector can be a great help in keeping track of the books you plan to buy or watch: your Wish List. The “Collection Status” field You control the status of a book in your collection with the Collection Status field. Possible values for this field…
Exporting with Wi-Fi / USB
CLZ Books Mobile App » Exporting with Wi-Fi / USB
!We do not recommend using WiFi or USB export from Book Collector, we recommend using CLZ Cloud syncing. You can sync your collection from your Windows / Mac computer to CLZ Books for iPhone / iPad / Android via your home WiFi network, or by creating a file and…
I am having problems ordering, please help?
Frequently Asked Questions » License / Service Plan questions » I am having problems ordering, please help?
Entered all details correctly? The most common reason for not getting through with your credit card payment is that you may have mistyped a digit, mistyped or forgot to enter the safety code on the back of the card or that your card cannot be used for…
About Update Plans / Service Plans
Subscriptions and Updates » About Update Plans / Service Plans
Subscriptions for the desktop software were previously called “Update Plans” or “Service Plans”. On Feb 12, 2019 the desktop software has become subscription software, and the new “Subscriptions” replaced the old “Update…
Grouping into Folders
Browsing » Grouping into Folders
Introduction Folder grouping allow you to browse your books grouped into folders. Almost any field in Book Collector can be set as a folder group option. Book Collector comes with a variety of pre-set folder group sets, but you can also create your own Saved Folder…
Error: Different database than the one in CLZ Cloud
Troubleshooting » CLZ Cloud Sync problems » Error: Different database than the one in CLZ Cloud
The database you’re trying to sync with CLZ Cloud is a completely different one than we have in the CLZ Cloud. Perhaps you have opened a different database file? Solution 1: Open the correct database Open the same database that we have in CLZ Cloud for you.…
Import from Text / CSV
Importing / Exporting » Import from Text / CSV
You can import an existing text or CSV file into Book Collector. The program has an import screen available with which you can import a limited set of fields: Full import via CLZ Cloud Limited import
Move all userdata and images to a new location
Frequently Asked Questions » Your database and images » Move all userdata and images to a new location
If all settings are default, most book and program data is saved in your Documents > Book Collector folder. It could be that you wish to stop using the default Documents location (maybe you have a new HDD/SSD/Network location that you wish to use. Move all data to…
Subscriptions
Subscriptions and Updates » Subscriptions
The Collector desktop software is subscription software. The subscription fee includes: all software updates 2nd line customer support access to the following CLZ online services: the CLZ Core online database (to get automatic details and cover images) the…
Filter
Browsing » Searching » Filter
With the filter screen you can filter your books on all sorts of details. You may be looking for a book with a specific price (or maybe higher than / lower than) or perhaps a book from a certain year. You can create a filter for every field you have added to your books…
Importing / Exporting
Importing / Exporting
Text/CSV import: Full import via Connect Limited import Export to Text/CSV/Excel: Export to Text / CSV Export to Excel Backup : Creating a Backup
Delete Orphaned Images
Managing your Database » Maintenance » Delete Orphaned Images
Clean up your hard-disk by deleting all unused cover images and thumbnails. Open the tool using Tools > Maintenance > Delete Orphaned Images This tool scans your configured Images Folders to find all images that are not linked to your current database file. Browse…
How do I order as a gift?
Frequently Asked Questions » License / Service Plan questions » How do I order as a gift?
When ordering just enter your own name and email address, the license key and CLZ account will be generated with your name and all information will be sent to your email address. After ordering, simply contact us here and we will manually change the license name and…
Loan Manager
Managing your Database » Loan Manager
Introduction Book Collector’s Loan Manager allows you to track books that you’ve loaned, who you’ve loaned them to and when they are due to be returned. The Loan Manager can also warn you when a book on loan is overdue. Contents Loaning…
Printing a Simple List
Importing / Exporting » Printing a Simple List
To print a basic list, follow the steps below. Click menu File > Print to start. Top left, you can select which books to print. If you wish to print all books, leave it at All Books. If you wish to print a selection you made, set it to Selected Books Top…
Different number of books in desktop, cloud and app
Troubleshooting » CLZ Cloud Sync problems » Different number of books in desktop, cloud and app
In some rare situations, your desktop, cloud and mobile app database can get “out-of-sync”, causing a different number of books to be listed. The solution is simple, but may take some time. In short: Clear your CLZ Cloud. Upload your most up-to-date…
Sorting your collection
Browsing » Sorting your collection
With your collection stored digitally on your computer, sorting your list in various different ways can be done in a few clicks: Click a Column Header Sorting on Multiple Fields Sorting by Author/Title Sorting by Person fields Sorting on Date Added Click a…
My ISBN is not recognized by your online database, what now?
Frequently Asked Questions » Automatic data and images from the central online book database » My ISBN is not recognized by your online database, what now?
Our own central online book database contains over 23 million different ISBNs, and on top of that, uses many online libraries all over the world as fall-back sources. But still, it can happen that your ISBN is not recognized, maybe because your book is very new, or…
User Defined Fields
Managing your Database » User Defined Fields
If you feel like you’re missing a field you really need for your collection, the Manage User Defined Fields screen comes in handy. Add User Defined Fields to your Book’s Edit Screen You can add User Defined Fields to your own User Tab in the Edit screen.…