“Your database originates from a direct export from PC/Mac. Any additions or changes to this database cannot be synced back to CLZ Cloud or your PC/Mac.”

CLZ Cloud sync doesn’t work if the database on your mobile device originated from a “Direct Export” from your PC or Mac as that could cause errors in your database. To fix this problem, you have to clear your database on your mobile device and from now on use CLZ Cloud syncing to get your albums in your CLZ Music for your mobile device.

Steps to fix this problem:

  1. Make absolutely sure you have your latest data in your desktop software.
  2. On your mobile app: tap on the settings wrench/gear button in CLZ Music.
  3. Tap on Empty Database.
  4. Now start your PC/Mac software and click CLZ Cloud > Synchronize.
  5. On your mobile app: tap the CLZ Cloud button, and sync with CLZ Cloud.

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