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Windows to Windows

Frequently Asked Questions » Your database and images » How do I transfer the program, my database and images to another computer? » Windows to Windows

Follow the steps below to transfer your program, your database and your images from the old computer to the new computer. 1. Install Music Collector on the new computer Download your latest version of Music Collector from your My CLZ account. Install Music…

macOS to Windows

Frequently Asked Questions » Your database and images » How do I transfer the program, my database and images to another computer? » macOS to Windows

If you’ve decided to move from macOS to Windows, you can bring your database with you to your new Windows computer by exporting it to XML, and importing the XML in Music Collector on Windows. Follow the steps below to transfer your program, your database and…

After updating I get “Call to OS Function Failed” or “Cannot Create…” error

Troubleshooting » Error during installation / updating » After updating I get “Call to OS Function Failed” or “Cannot Create…” error

It sometimes happens that errors like these pop up after updating the software or after upgrading your Windows on your computer. Call to an OS Function Failed Cannot create “filename.xml” (or something similar) If this happens to you, there are a…

macOS to macOS

Frequently Asked Questions » Your database and images » How do I transfer the program, my database and images to another computer? » macOS to macOS

Follow the steps below to transfer your program, your database and your images from the old computer to the new Mac. 1. Install Music Collector on the new Mac Download your latest version of Music Collector from your My CLZ account. Load the DMG file and install…

Export to Excel

Importing / Exporting » Export to Excel

Step 1: In Music Collector: Use the menu File > Export to > Text. Choose which fields you would like to export through the Fields button. Click ‘Browse’ to define a location for your export. Choose a filename for the export, and save as either .txt or…

Report / Submit to Core

CLZ Cloud / Core » Report / Submit to Core

Music Collector is built around the our central online database: Core for Music. It’s the central online database that is searched when you use the Add Automatically screen in Music Collector, and the central online database that is used to display all kinds of…

Export to Text / CSV

Importing / Exporting » Export to Text / CSV

Here’s how you can export your collection to a text or CSV file: Click: File > Export to > Text… In the Export to Text screen, you can select the Sort Order (or use the Main Screen setting). You can also select the fields you want to export. Name your file…

Export to CLZ Music: “Device not found”

Troubleshooting » Export to CLZ Music: “Device not found”

If you can’t find your mobile device running CLZ Music using the “File > Export to > CLZ Mobile” with WiFi, there’s a few possible causes you can check to making it work: Contents Make sure you have Bonjour installed CLZ Music is not on the…

Move all userdata and images to a new location

Frequently Asked Questions » Your database and images » Move all userdata and images to a new location

If all settings are default, most album and program data is saved in your Documents > Music Collector folder. It could be that you wish to stop using the default Documents location (maybe you have a new HDD/SSD/Network location that you wish to use. Move all data to…

How do I transfer the program, my database and images to another computer?

Frequently Asked Questions » Your database and images » How do I transfer the program, my database and images to another computer?

I’m transferring my program, data and images from… Windows to Windows macOS to macOS macOS to Windows

When refreshing the device list, I get “Unable to initialize Bonjour”.

Troubleshooting » When refreshing the device list, I get “Unable to initialize Bonjour”.

We suggest that you use CLZ Cloud syncing when you want to send your collection to your mobile app. If you do not want this, then please check out this troubleshooter for “Direct Export”.

“Failed to open database. Your license key is already in use”.

Troubleshooting » Warnings and Error Messages » “Failed to open database. Your license key is already in use”.

The most common reason this message can appear is if you have copied your data from one computer to another recently. It can also happen if the program wasn’t closed correctly. Here’s what to do: Close down the program. Open the location of your…

Choosing Columns

Browsing » Choosing Columns

Contents Adding or Removing a Column Change the order of the columns Create/change a Saved Column Preset Adding or Removing a Column: To add or remove a column, first access the Column Field Selection screen: Windows: Click on menu View > Columns > Select…

Syncing your collection with CLZ Cloud

CLZ Cloud / Core » Synchronize with CLZ Cloud » Syncing your collection with CLZ Cloud

Windows / Mac Click on menu “CLZ Cloud > Synchronize” or click this button on the toolbar: The program will now check if there are any changes that need to be synced up or down. Click the “Sync Changes” button to process all changes. *If…

I do not see my data any more.

Frequently Asked Questions » Your database and images » I do not see my data any more.

It is highly unlikely that your data is gone. Upgrading to a newer version never causes you to lose any data. When you start the new version for the first time, your database will be opened as well. If we have worked on database changes (such as new fields) the new…

How can I get a refund?

Frequently Asked Questions » License / Service Plan questions » How can I get a refund?

Step 1: Ask for help if you need it. If one of these cases applies to you: The software (or part of it) isn’t working. Something is bugging me in the software. I don’t understand how to do something in the software. I purchased the wrong…

User Defined Fields

Managing your Database » User Defined Fields

If you feel like you’re missing a field you really need for your collection, the Manage User Defined Fields screen comes in handy. Add User Defined Fields to your Album’s Edit Screen You can add User Defined Fields to your own User Tab in the Edit screen.…

Synchronize with CLZ Cloud

CLZ Cloud / Core » Synchronize with CLZ Cloud

CLZ Cloud is an online service for storing and backing up your collection database in the cloud. It is also used to sync data between devices, e.g. from your Windows or Mac software to your app, but also between phones and tablets. If you own multiple devices, e.g. a…

Sync with CLZ Cloud

CLZ Music Mobile App » Sync with CLZ Cloud

You can sync your collection from your Windows / Mac computer to CLZ Music for iPhone / iPad / Android via CLZ Cloud. Instructions can be found in our CLZ Music manual: I have an iPhone / iPad I have an Android mobile device

How the CLZ Cloud works

CLZ Cloud / Core » How the CLZ Cloud works

CLZ Cloud is a free service for storing and backing up your collection database in the cloud. It is also the recommended way for syncing data between devices, e.g. from your Windows or Mac Music Collector to CLZ Music on iOS / Android, but also to sync between your…

Uploading Images

CLZ Cloud / Core » Synchronize with CLZ Cloud » Uploading Images

Music Collector will try to upsync cover images for albums that don’t already have a cover in the CLZ Cloud. The images are restricted to 500kb in size, if your images are larger than this, they won’t be uploaded. Images are only automatically upsynced to…

Exporting with Wi-Fi / USB

CLZ Music Mobile App » Exporting with Wi-Fi / USB

!We do not recommend using WiFi or USB export from Music Collector, we recommend using CLZ Cloud syncing. You can sync your collection from your Windows / Mac computer to CLZ Music for iPhone / iPad / Android via your home WiFi network, or by creating a file and…

Error: Database synced with different CLZ Account

Troubleshooting » CLZ Cloud Sync problems » Error: Database synced with different CLZ Account

The database you’re trying to sync with CLZ Cloud has been synced before, but to a different CLZ Account. This can happen if you have more than one CLZ Account with us. Solution 1: Login with the correct CLZ Account Windows / Mac desktop software Close the…

Customizing Music Collector

Getting Started » Customizing Music Collector

Tens of thousands of users are using Music Collector and they all use it differently, with their own screen layout, sort settings and display styles. Here’s a quick overview of the customization settings the program offers: Templates and Styles Choose your own…

Subscriptions

Subscriptions and Updates » Subscriptions

The Collector desktop software is subscription software. The subscription fee includes: all software updates 2nd line customer support access to the following CLZ online services: the CLZ Core online database (to get automatic details and cover images) the…

Linking your albums for CLZ Cloud

CLZ Cloud / Core » Linking your albums for CLZ Cloud

Linking your albums for syncing with CLZ Cloud Before uploading your albums to CLZ Cloud from the Windows or Mac software, you can “link your albums”. Music Collector, CLZ Cloud and Linking Music Collector is built around our central online database:…

Error during installation / updating

Troubleshooting » Error during installation / updating

If you’ve received an error during a fresh installation or updating Music Collector, you may be able to find a solution below: MoveFile failed; code 183 System Error. Code: 2. The system cannot find the file specified System Error. Code: 5. Access is…

Connection problems

Troubleshooting » Connection problems

If you have any kind of connection problems (e.g. no results in the Add Automatically screen), your best bet is to take a look at your firewall and/or router. Possible issues Things you can try Still having connection issues Possible issues: Music Collector…

Adding Multi-Disc Albums

Adding » Add Albums from CLZ Core » Adding Multi-Disc Albums

Start by opening the “Add Albums from CLZ Core” screen: and choose your preferred method of adding: Method 1: by reading CDIDs on the “by CDID” tab Insert Disc 1 in your CD-ROM drive and click the “Read CD” button. Once read…

Updating your software

Subscriptions and Updates » Updating your software

Our programs for Windows and macOS are under continuous development and new software versions are being released on a regular basis. These new versions bring new features, improvements to existing functionality, bug fixes, compatibility updates and security…

Quick Search

Browsing » Searching » Quick Search

The Quick Search box can be found top right of your screen. Type the artist/title or barcode of the album you wish to find and type “Enter” to perform the search. Music Collector will find your title, but it can also find other entries depending on what…

Errors in Sync Report

Troubleshooting » CLZ Cloud Sync problems » Errors in Sync Report

It can happen that something goes wrong during sync. If that happens, you will be notified, and you can check here what the error means: Error downloading/uploading cover Other Messages Clear database in CLZ Cloud Error downloading/uploading cover: A…

I do not see my images anymore.

Frequently Asked Questions » Your database and images » I do not see my images anymore.

Here’s how images work in our software: Images are not stored inside the database. The image files are stored separate from your database, in a folder on your computer (most likely in the Data/Images folder under the program’s folder in Documents). The…

Unlocking the software

Subscriptions and Updates » Unlocking the software

Here’s how to install and unlock your software: Installing the software (if you are already running the trial edition, you can skip these steps) Download the full installer from your account at my.clz.com. After downloading, run the installer to install the…

Creating a Backup

Importing / Exporting » Creating a Backup

Automatic Database Backups Music Collector automatically keeps multiple time-stamped backups of your database file The software keeps multiple time-stamped database backups, saved to your Backups folder as “backup of [yourdatabasename] –…

System Error. Code: 5. Access is denied

Troubleshooting » Error during installation / updating » System Error. Code: 5. Access is denied

This error usually indicates the (older version of the) program was still open at some point while installing or downloading. It can also mean Google Drive, OneDrive, Dropbox or other software is currently taking a folder or file that Music Collector uses…

Import from CD Trustee

Importing / Exporting » Import from CD Trustee

Transferring your data from CD Trustee to Music Collector We don’t want you to lose all your hard work on your CD database, so we have created a seamless way to transfer your CD Trustee database to Music Collector. Here’s how to do it: First, export your…

Your Wish List

Getting Started » Your Wish List

Music Collector can be a great help in keeping track of the albums you plan to buy or watch: your Wish List. The “Collection Status” field You control the status of an album in your collection with the Collection Status field. Possible values for this…

Add, Edit, Merge List Items

Managing your Database » Maintenance » Add, Edit, Merge List Items

With every album you add to your collection, Music Collector stores common information in Lists. These lists come in most handy when add, or edit new albums. All common information, such as Year, Genre, Format, Location, Owner, etc., is stored in Lists that you can…

Managing your Wish List

Managing your Database » Managing your Wish List

Contents Introduction Collection Status Filters Adding to your Wish List Controlling your Wish List Introduction Music Collector’s Wish List allows you to keep track of albums you desire, but don’t yet own. You can add albums directly to your wish…

Filter

Browsing » Searching » Filter

With the filter screen you can filter your albums on all sorts of details. You may be looking for an album with a specific price (or maybe higher than / lower than) or perhaps an album from a certain year. You can create a filter for every field you have added to your…

Import from iTunes

Importing / Exporting » Import from iTunes

To import your collection from iTunes you must first export it from iTunes into XML, then import that into Music Collector. Follow the steps below to import your collection from iTunes. Exporting from iTunes Start iTunes Click File > Library > Export…

Cataloging Music Files

Adding » Cataloging Music Files

Music Collector enables you to catalog both your physical and digital music collection. You can scan your hard drive for digital music then add it automatically to your Music Collector database. If you’ve ripped your physical collection to your hard drive, you…

Editing your album entries

Getting Started » Editing your album entries

Here’s how you can efficiently edit your album entries, e.g. to add personal information, like purchase info, notes, your own ratings, etc.. Editing a single album All editing takes place in the “Edit Album” screen, which you can open with the Edit…

Full import via CLZ Cloud

Importing / Exporting » Import from Text / CSV » Full import via CLZ Cloud

To perform a full import from a text or CSV file you can use the CLZ Cloud Import Tool. The steps consist of first importing all items into CLZ Cloud, and then syncing those items from CLZ Cloud to Music Collector on your computer. 1. Importing your Text/CSV file to…

Multiple collections

Managing your Database » Multiple collections

Music Collector allows multiple sub-collections within one database file. The collections will appear as little tabs at the bottom (e.g. like in Excel), so that you can easily switch between them. Create and manage collections Go to menu File > Manage Collections to…

Loan Manager

Managing your Database » Loan Manager

Introduction Music Collector’s Loan Manager allows you to track albums that you’ve loaned, who you’ve loaned them to and when they are due to be returned. The Loan Manager can also warn you when an album on loan is overdue. Contents Loaning…

Searching by Barcode

Adding » Add Albums from CLZ Core » Searching by Barcode

You can search and add albums to your collection by barcode with the Add Albums from CLZ Core screen. Barcodes added to the queue will instantly show artist, title, barcode, format, number of tracks and a cover image. You can either search 1 barcode to add to your…

Pre-fill Settings

Adding » Pre-fill Settings

The Pre-fill settings screen allows you to assign default values to pre-fill fields for albums when adding them to your collection. For example, If you’re adding lots of albums purchased from Amazon, you can define the Purchase Store using the Pre-fill…

Scanning barcodes with CLZ Scanner

Adding » Add Albums from CLZ Core » Searching by Barcode » Scanning barcodes with CLZ Scanner

CLZ Scanner is a barcode scanner app. You can use it on your phone to scan barcodes and then instantly send those scanned barcodes to the Add Albums screen of the Music Collector software running on your computer. From there, you can then easily and comfortably add the…

Searching by CD ID

Adding » Add Albums from CLZ Core » Searching by CD ID

You can search and add albums to your collection by reading the CD with the CD-Rom drive of your computer. Scanned CD IDs added to the results will instantly show artist, title, format, number of tracks, barcode, catalog number and a cover image. You can either let…

Getting Started

Getting Started

Thanks for checking out Music Collector! To get started with Music Collector you’ll need to register for a free trial. There is no time limit with the trial desktop software, but you can only add a limited number of albums before the trial will automatically…

Edit Album Screen

Managing your Database » Edit Album Entries » Edit Album Screen

All editing takes place in the “Edit Album” screen, which you can open with the Edit button on the toolbar (blue pencil button) or by choosing Edit Album from the Edit menu. In this screen, you can find all the album’s properties, on multiple tab…

Editing Multiple Albums

Managing your Database » Edit Album Entries » Editing Multiple Albums

You can edit multiple albums in one go by using the Edit Multiple screen. !Edit Multiple is the only feature in Music Collector that overwrites existing data. Use it with great care. Editing Multiple Albums Select the albums you want to edit by checking the…

How do I order as a gift?

Frequently Asked Questions » License / Service Plan questions » How do I order as a gift?

When ordering just enter your own name and email address, the license key and CLZ account will be generated with your name and all information will be sent to your email address. After ordering, simply contact us here and we will manually change the license name and…

How do I re-download the software for which I own a license?

Frequently Asked Questions » License / Service Plan questions » How do I re-download the software for which I own a license?

If you’d like to re-download the software you own, you can do so via your CLZ account.. This page is your personal access to your licenses and download links, to activate the free CLZ Cloud, to activate Service Plans, etc. Please select below what you’d…

Printing a Simple List

Importing / Exporting » Printing a Simple List

To print a basic list, follow the steps below. Click menu File > Print to start. Top left, you can select which albums to print. If you wish to print all albums, leave it at All Albums. If you wish to print a selection you made, set it to Selected…

SYNC FAILED: The old CLZ Cloud Sync system has been discontinued

Troubleshooting » CLZ Cloud Sync problems » SYNC FAILED: The old CLZ Cloud Sync system has been discontinued

Since July 1, 2017, the old CLZ Cloud Syncing system has been discontinued. You now need Music Collector version 15 or later to sync with the CLZ Cloud. If you are running into the above “SYNC FAILED” error, that means you will have to upgrade your Music…

Find duplicate albums

Managing your Database » Maintenance » Find duplicate albums

You can use this tool to find out if you’ve accidentally added multiple versions of the same album, but perhaps with a different barcode or something else. Find and remove duplicate albums Click menu Tools > Maintenance > Find Duplicates. Select which field…

Different number of albums in desktop, cloud and app

Troubleshooting » CLZ Cloud Sync problems » Different number of albums in desktop, cloud and app

In some rare situations, your desktop, cloud and mobile app database can get “out-of-sync”, causing a different number of albums to be listed. The solution is simple, but may take some time. In short: Clear your CLZ Cloud. Upload your most up-to-date…

Update File Links

Managing your Database » Maintenance » Update File Links

Your albums in Music Collector uses filepaths to show and open actual (image and digital music) files from their original location on your computer. It can only show/open these files if they are in the location that the filepath is telling Music Collector they are.…

Download from CLZ Cloud is disabled: “Upload New Fields First”

Frequently Asked Questions » Your database and images » Download from CLZ Cloud is disabled: “Upload New Fields First”

To get rid of this message in Music Collector, you need to upload to CLZ Cloud first: Open the CLZ Cloud sync screen in Music Collector via menu “CLZ Cloud > Synchronize” Click “Upload to CLZ Cloud Uncheck all Removals, Additions and Updates (so…

Add Albums from CLZ Core

Adding » Add Albums from CLZ Core

The Add Albums from CLZ Core screen is the fastest way to add albums to your database. It enables you to connect to our central CLZ Core database and download albums with detailed information to your own collection. You can search by Artist/Title, by Barcode or by LCCN…

Adding Albums Manually

Adding » Adding Albums Manually

Adding an album is done with the Add Albums Automatically screen. Just let the program download all album details and cover images from the Core for Albums online database. If we do not have the album you’re looking for, you can choose to add your album…

Sorting your collection

Browsing » Sorting your collection

With your collection stored digitally on your computer, sorting your list in various different ways can be done in a few clicks: Click a Column Header Sorting on Multiple Fields Sorting by Artist/Title Sorting by Person fields Sorting on Date Added Click a…

Add/Edit Discs, Headers, Tracks, Subtracks

Managing your Database » Edit Album Entries » Add/Edit Discs, Headers, Tracks, Subtracks

To add discs, headers, tracks, or subtracks, go to the Edit Album screen. Click the tracks tab. From left to right you have several buttons. Here they are from left to right: 1. Add Disc The album you are adding consists of two discs. This is the place where you…

Searching by Artist/Title

Adding » Add Albums from CLZ Core » Searching by Artist/Title

You can search and add albums to your collection by typing in the Artist/Title of an album. This will yield multiple results from which you can choose your album to add to your collection/wish list. Searching by Artist/Title Open “Add Albums from CLZ…

Adding your first albums

Getting Started » Adding your first albums

Adding Albums from CLZ Core There are 4 ways you can add albums to your collection/wish list from CLZ Core: By letting your CD-Rom drive read the CD ID By entering an Artist and Title and search it By typing/scanning barcodes By searching the Catalog…

Grouping into Folders

Browsing » Grouping into Folders

Introduction Folder grouping allow you to browse your albums grouped into folders. Almost any field in Music Collector can be set as a folder group option. Music Collector comes with a variety of pre-set folder group sets, but you can also create your own Saved…

Importing / Exporting

Importing / Exporting

Text/CSV import: Full import via Connect Limited import Export to Text/CSV/Excel: Export to Text / CSV Export to Excel Backup : Creating a Backup

Limited import

Importing / Exporting » Import from Text / CSV » Limited import

Contents Preparing for import Importing Updating your data Preparing for import With Music Collector you can import a .csv or text list. Music Collector’s text import is limited to these fields: Artist, Title, UPC (Barcode) and TOC. It is not possible to…

Dealing with Box Sets

Adding » Dealing with Box Sets

Introduction Music Collector allows you to catalogue your box sets as individual albums then link them together as a box set. If you’re looking to add a box set of multiple albums, we advise to not add them by barcode, but rather add all albums from the box…

Delete Orphaned Images

Managing your Database » Maintenance » Delete Orphaned Images

Clean up your hard-disk by deleting all unused cover images and thumbnails. Open the tool using Tools > Maintenance > Delete Orphaned Images This tool scans your configured Images Folders to find all images that are not linked to your current database file. Browse…

My artists are not sorted correctly?

Frequently Asked Questions » Your database and images » My artists are not sorted correctly?

If you find that your artist list is not sorted correctly, that is most likely to be caused by incorrect artist sort names. The easiest way to check and correct artist sort names is through the Manage Pick Lists screen. To open that screen, click menu Edit, then…

Webcam barcode scanning

Adding » Webcam barcode scanning

Use your webcam as a barcode scanner, to add or find albums by barcode. Open the webcam scanner popup by clicking the top right hamburger option menu in the “Add Albums from CLZ Core”. Scan barcodes with your webcam Just use the live camera view to…

Some artists are duplicated / split up?

Frequently Asked Questions » Your database and images » Some artists are duplicated / split up?

Sometimes you may find that some artists folders have duplicated, with their album list split up between two separate folders for the same artist. This may happen when different albums in our Core had slightly different spellings of the artist name. Luckily, this…

Error: Different database than the one in CLZ Cloud

Troubleshooting » CLZ Cloud Sync problems » Error: Different database than the one in CLZ Cloud

The database you’re trying to sync with CLZ Cloud is a completely different one than we have in the CLZ Cloud. Perhaps you have opened a different database file? Solution 1: Open the correct database Open the same database that we have in CLZ Cloud for you.…

Error: Cleared collection in CLZ Cloud

Troubleshooting » CLZ Cloud Sync problems » Error: Cleared collection in CLZ Cloud

It seems you cleared your collection in CLZ Cloud, meaning you have logged into your CLZ Cloud and used the red button named “Remove all albums from database”. You will be presented with the option to “Upload this database” meaning you are…

Core, Cloud and Connect explained

Frequently Asked Questions » Syncing with CLZ Cloud / Connect » Core, Cloud and Connect explained

What is Core? Core is the central online database with our item data and cover images In other words, Core is the source of the automatic data and images you get when using the Add Automatically feature in any of our cataloging solutions. The desktop versions have…

Searching by Catalog No

Adding » Add Albums from CLZ Core » Searching by Catalog No

A catalog number is the identification number a record label assigns to a release. It is used for tracking purposes by both the label and the distributor. It is composed of numbers and letters, and sometimes a symbol such as a hyphen. There is no standard length.…

Barcode Scanner

Adding » Barcode Scanner

You can use our free CLZ Scanner barcode scanning app to scan barcodes and add albums to your database. Find out how to scan barcodes with CLZ Scanner.

System Error. Code: 2. The system cannot find the file specified

Troubleshooting » Error during installation / updating » System Error. Code: 2. The system cannot find the file specified

This error usually pops up when Music Collector doesn’t have enough rights to access certain files, however it can also happen if you use some kind of data sync program such as Google Drive, OneDrive, iDrive or something similar. It might be a…

Cannot open file: jquery.code.v2.js” The system could not find the path specified

Troubleshooting » Error during installation / updating » Cannot open file: jquery.code.v2.js” The system could not find the path specified

!Cannot open file: “C:\Program Files (x86)\Collectorz.com\Movie Collector\Templates\V18\jquery.code.v2.js”. The system could not find the path specified If you’re getting this error message, it likely means the latest installation or update wasn’t able…

MoveFile failed; code 183

Troubleshooting » Error during installation / updating » MoveFile failed; code 183

!An error occurred while trying to rename a file in the destination directory: MoveFile failed; code 183. Cannot create a file when that file already exists. The above error can be caused by an older version of Malwarebytes ransomware protection. It is blocking the…

Merge albums into multi-disc albums

Managing your Database » Merge albums into multi-disc albums

Creating Multi-Disc Albums from your existing albums If you already have albums in your database that are part of a Multi-Disc album, but they’ve been added as individual discs, you can still create Multi-Disc albums using the steps below. In the Main List,…

I purchased the wrong software.

Frequently Asked Questions » License / Service Plan questions » I purchased the wrong software.

If you either: Purchased the wrong software Purchased a Service Plan, but for the wrong software Purchased a subscription to “Connect” while you wanted an “Service Plan” for the Desktop Software, We can likely trade your wrong purchase in…

Merge databases (before syncing)

Frequently Asked Questions » Syncing with CLZ Cloud / Connect » Merge databases (before syncing)

CLZ Cloud can only retain 1 single database per account. A database can contain multiple sub collections, so the solution is to merge your databases into 1 file, separated inside as multiple sub-collections. The steps to do this: Open database file 1. Click File…

About Update Plans / Service Plans

Subscriptions and Updates » About Update Plans / Service Plans

Subscriptions for the desktop software were previously called “Update Plans” or “Service Plans”. On Feb 12, 2019 the desktop software has become subscription software, and the new “Subscriptions” replaced the old “Update…

I do not see my own cover images after syncing.

Frequently Asked Questions » Syncing with CLZ Cloud / Connect » I do not see my own cover images after syncing.

When you sync with CLZ Cloud, the cloud entries will, in general, use the central cover images from Core for Music. Only if you’ve manually modified or added a cover yourself it will be marked as Custom Image and syncs with your CLZ Cloud. Sync Custom…

Re-assigning Index Numbers

Managing your Database » Maintenance » Re-assigning Index Numbers

How Index numbers work Music Collector automatically assigns and increments index numbers. The Index value is assigned when you add an album to the database. The next album you add to your collection will have an index number that is incremented by 1. Each Index…

I am having problems ordering, please help?

Frequently Asked Questions » License / Service Plan questions » I am having problems ordering, please help?

Entered all details correctly? The most common reason for not getting through with your credit card payment is that you may have mistyped a digit, mistyped or forgot to enter the safety code on the back of the card or that your card cannot be used for…

CLZ Music for iOS

CLZ Music Mobile App » CLZ Music for iOS

Please find all instructions on how to export your music collection to your iPhone / iPad (and everything else regarding CLZ Music) on our dedicated manual page: Manual for CLZ Music for iOS

CLZ Music for Android

CLZ Music Mobile App » CLZ Music for Android

Please find all instructions on how to export your music collection to your Android device (and everything else regarding CLZ Music) on our dedicated manual page: Manual for CLZ Music for Android

Import from CATraxx

Importing / Exporting » Import from CATraxx

Here’s how to switch from CATraxx to Music Collector. Step 1: In CATraxx: Click “File > Export > XML”. Step 2: In Music Collector: Click “File > Import from > CATraxx XML”. In the “Import from CATraxx XML” screen,…

Your database and images

Frequently Asked Questions » Your database and images

My artists are not sorted correctly? Some artists are duplicated / split up? Download from CLZ Cloud is disabled: “Upload New Fields First” How do I transfer the program, my database and images to another computer? I do not see my data any more. I do…

Which fields are synced?

Frequently Asked Questions » Syncing with CLZ Cloud / Connect » Which fields are synced?

When you sync with the CLZ Cloud, the program will only sync a CLZ Album ID and some predefined fields. For the rest of the data you see in CLZ Cloud it’s using data from our Core for Music online database based on the CLZ Album ID. We call these fields that…

Troubleshooting

Troubleshooting

Connection problems Export to CLZ Music: “Device not found” CLZ Cloud Sync problems Warnings and Error Messages Error during installation / updating

Warnings and Error Messages

Troubleshooting » Warnings and Error Messages

“Failed to open database. Your license key is already in use”.

Cannot create file “sorttitle.TXT” – Access Denied

Cannot create file “sorttitle.TXT” – Access Denied

This problem can be caused by Avast or AVG anti-virus software. Instructions below are for Music Collector but will also work for Movie/Music/Book/Game Collector. Avast: Open Avast Anti-virus and choose Menu and then Settings. Under General select…

CLZ Cloud Sync problems

Troubleshooting » CLZ Cloud Sync problems

Pick the item you wish to know more about: Different number of movies in desktop, cloud and app Error: Database synced with different CLZ Account Error: Cleared collection in CLZ Cloud Error: Different database than the one in CLZ Cloud Errors in Sync…