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“SYNC FAILED: The old CLZ Cloud Sync system has been discontinued”

Troubleshooting » CLZ Cloud Sync problems » “SYNC FAILED: The old CLZ Cloud Sync system has been discontinued”

Since July 1, 2017, the old CLZ Cloud Syncing system has been discontinued. You now need Music Collector version 15 or later to sync with the CLZ Cloud. If you are running into the above “SYNC FAILED” error, that means you will have to upgrade your Music…

CLZ Cloud Sync problems

Troubleshooting » CLZ Cloud Sync problems

Pick the item you wish to know more about: Warning: You need to sync the old way. Error: Database synced with different CLZ Account Error: Cleared collection in CLZ Cloud Error: Different database than the one in CLZ Cloud Errors in Sync…

Sync with CLZ Cloud

CLZ Music Mobile App » Sync with CLZ Cloud

You can sync your collection from your Windows / Mac computer to CLZ Music for iPhone / iPad / Android via CLZ Cloud. Instructions can be found in our CLZ Music manual: I have an iPhone / iPad I have an Android mobile device

Errors in Sync Report

Troubleshooting » CLZ Cloud Sync problems » Errors in Sync Report

It can happen that something goes wrong during sync. If that happens, you will be notified, and you can check here what the error means: Error downloading/uploading cover Other Messages Clear database in CLZ Cloud Error downloading/uploading cover: A…

How the CLZ Cloud works

CLZ Cloud / Core » How the CLZ Cloud works

CLZ Cloud is a free service for storing and backing up your collection database in the cloud. It is also the recommended way for syncing data between devices, e.g. from your Windows or Mac Music Collector to CLZ Music on iOS / Android, but also to sync between your…

System Error. Code: 2. The system cannot find the file specified

Troubleshooting » Error during installation / updating » System Error. Code: 2. The system cannot find the file specified

This error usually pops up when Music Collector doesn’t have enough rights to access certain files, however it can also happen if you use some kind of data sync program such as Google Drive, OneDrive, iDrive or something similar. It might be a…

CLZ Music Mobile App

CLZ Music Mobile App

Sync with CLZ Cloud Exporting with Wi-Fi / USB CLZ Movies for iOS CLZ Movies for Android

Syncing your collection with CLZ Cloud

CLZ Cloud / Core » Synchronize with CLZ Cloud » Syncing your collection with CLZ Cloud

Windows / Mac Click on menu “CLZ Cloud > Synchronize” or click this button on the toolbar: The program will now check if there are any changes that need to be synced up or down. Click the “Sync Changes” button to process all changes. *If…

Troubleshooting

Troubleshooting

Connection problems Export to CLZ Music: “Device not found” CLZ Cloud Sync problems Warnings and Error Messages Error during installation / updating

Synchronize with CLZ Cloud

CLZ Cloud / Core » Synchronize with CLZ Cloud

CLZ Cloud is an online service for storing and backing up your collection database in the cloud. It is also used to sync data between devices, e.g. from your Windows or Mac software to your app, but also between phones and tablets. If you own multiple devices, e.g. a…

Error: Database synced with different CLZ Account

Troubleshooting » CLZ Cloud Sync problems » Error: Database synced with different CLZ Account

The database you’re trying to sync with CLZ Cloud has been synced before, but to a different CLZ Account. This can happen if you have more than one CLZ Account with us. Solution 1: Login with the correct CLZ Account Windows / Mac desktop software Close the…

I do not see my own cover images after syncing.

Frequently Asked Questions » Syncing with CLZ Cloud / Connect » I do not see my own cover images after syncing.

When you sync with CLZ Cloud, the cloud entries will, in general, use the central cover images from Core for Music. Only if you’ve manually modified or added a cover yourself it will be marked as Custom Image and syncs with your CLZ Cloud. Sync Custom…

Managing your Wish List

Managing your Database » Managing your Wish List

Contents Introduction Collection Status Filters Adding to your Wish List Controlling your Wish List Introduction Music Collector’s Wish List allows you to keep track of albums you desire, but don’t yet own. You can add albums directly to your wish…

Exporting with Wi-Fi / USB

CLZ Music Mobile App » Exporting with Wi-Fi / USB

!We do not recommend using WiFi or USB export from Music Collector, we recommend using CLZ Cloud syncing. You can sync your collection from your Windows / Mac computer to CLZ Music for iPhone / iPad / Android via your home WiFi network, or by creating a file and…

Different number of albums in desktop, cloud and app

Troubleshooting » CLZ Cloud Sync problems » Different number of albums in desktop, cloud and app

In some rare situations, your desktop, cloud and mobile app database can get “out-of-sync”, causing a different number of albums to be listed. The solution is simple, but may take some time. In short: Clear your CLZ Cloud. Upload your most up-to-date…

Error: Different database than the one in CLZ Cloud

Troubleshooting » CLZ Cloud Sync problems » Error: Different database than the one in CLZ Cloud

The database you’re trying to sync with CLZ Cloud is a completely different one than we have in the CLZ Cloud. Perhaps you have opened a different database file? Solution 1: Open the correct database Open the same database that we have in CLZ Cloud for you.…

Download from CLZ Cloud is disabled: “Upload New Fields First”

Frequently Asked Questions » Your database and images » Download from CLZ Cloud is disabled: “Upload New Fields First”

To get rid of this message in Music Collector, you need to upload to CLZ Cloud first: Open the CLZ Cloud sync screen in Music Collector via menu “CLZ Cloud > Synchronize” Click “Upload to CLZ Cloud Uncheck all Removals, Additions and Updates (so…

Windows to Windows

Frequently Asked Questions » Your database and images » How do I transfer the program, my database and images to another computer? » Windows to Windows

Follow the steps below to transfer your program, your database and your images from the old computer to the new computer. 1. Install Music Collector on the new computer Download your latest version of Music Collector from your My CLZ account. Install Music…

Merge databases (before syncing)

Frequently Asked Questions » Syncing with CLZ Cloud / Connect » Merge databases (before syncing)

CLZ Cloud can only retain 1 single database per account. A database can contain multiple sub collections, so the solution is to merge your databases into 1 file, separated inside as multiple sub-collections. The steps to do this: Open database file 1. Click File…

macOS to macOS

Frequently Asked Questions » Your database and images » How do I transfer the program, my database and images to another computer? » macOS to macOS

Follow the steps below to transfer your program, your database and your images from the old computer to the new Mac. 1. Install Music Collector on the new Mac Download your latest version of Music Collector from your My CLZ account. Load the DMG file and install…

Cannot open file: jquery.code.v2.js” The system could not find the path specified

Troubleshooting » Error during installation / updating » Cannot open file: jquery.code.v2.js” The system could not find the path specified

!Cannot open file: “C:\Program Files (x86)\Collectorz.com\Movie Collector\Templates\V18\jquery.code.v2.js”. The system could not find the path specified If you’re getting this error message, it likely means the latest installation or update wasn’t able…

Which fields are synced?

Frequently Asked Questions » Syncing with CLZ Cloud / Connect » Which fields are synced?

When you sync with the CLZ Cloud, the program will only sync a CLZ Album ID and some predefined fields. For the rest of the data you see in CLZ Cloud it’s using data from our Core for Music online database based on the CLZ Album ID. We call these fields that…

Full import via CLZ Cloud

Importing / Exporting » Import from Text / CSV » Full import via CLZ Cloud

To perform a full import from a text or CSV file you can use the CLZ Cloud Import Tool. The steps consist of first importing all items into CLZ Cloud, and then syncing those items from CLZ Cloud to Music Collector on your computer. 1. Importing your Text/CSV file to…

About Update Plans / Service Plans

Licenses and Service Plans » About Update Plans / Service Plans

Service Plans were introduced on Feb 12, 2019 and replaced the old “Update Plans”. If you had an Update Plan before Feb 12, 2019, then your existing Update Plan has been converted into a Service Plan automatically. For NEW customers, who purchase after Feb…

Add Albums from CLZ Core

Adding » Add Albums from CLZ Core

The Add Albums from CLZ Core screen is the fastest way to add albums to your database. It enables you to connect to our central CLZ Core database and download albums with detailed information to your own collection. You can search by Artist/Title, by Barcode or by LCCN…

Core, Cloud and Connect explained

Frequently Asked Questions » Syncing with CLZ Cloud / Connect » Core, Cloud and Connect explained

What is Core? Core is the central online database with our item data and cover images In other words, Core is the source of the automatic data and images you get when using the Add Automatically feature in any of our cataloging solutions. The desktop versions have…

macOS to Windows

Frequently Asked Questions » Your database and images » How do I transfer the program, my database and images to another computer? » macOS to Windows

If you’ve decided to move from macOS to Windows, you can bring your database with you to your new Windows computer by exporting it to XML, and importing the XML in Music Collector on Windows. Follow the steps below to transfer your program, your database and…

Windows to macOS

Frequently Asked Questions » Your database and images » How do I transfer the program, my database and images to another computer? » Windows to macOS

If you’ve decided to move from Windows to macOS, you can bring your database with you to your new Mac by exporting it to XML, and importing the XML in Music Collector on Mac. Follow the steps below to transfer your program, your database and your images from…

User Defined Fields

Managing your Database » User Defined Fields

If you feel like you’re missing a field you really need for your collection, the Manage User Defined Fields screen comes in handy. Add User Defined Fields to your Album’s Edit Screen You can add User Defined Fields to your own User Tab in the Edit screen.…

System Error. Code: 5. Access is denied

Troubleshooting » Error during installation / updating » System Error. Code: 5. Access is denied

This error usually indicates the (older version of the) program was still open at some point while installing or downloading. It can also mean Google Drive, OneDrive, Dropbox or other software is currently taking a folder or file that Music Collector uses…

Printing a Simple List

Importing / Exporting » Printing a Simple List

To print a basic list, follow the steps below. Click menu File > Print to start. Top left, you can select which albums to print. If you wish to print all albums, leave it at All Albums. If you wish to print a selection you made, set it to Selected…

Linking your albums for CLZ Cloud

CLZ Cloud / Core » Linking your albums for CLZ Cloud

Linking your albums for syncing with CLZ Cloud Before uploading your albums to CLZ Cloud from the Windows or Mac software, you can “link your albums”. Music Collector, CLZ Cloud and Linking Music Collector is built around our central online database:…

Export to CLZ Music: “Device not found”

Troubleshooting » Export to CLZ Music: “Device not found”

If you can’t find your mobile device running CLZ Music using the “File > Export to > CLZ Mobile” with WiFi, there’s a few possible causes you can check to making it work: Contents Make sure you have Bonjour installed CLZ Music is not on the…

Filter

Browsing » Searching » Filter

With the filter screen you can filter your albums on all sorts of details. You may be looking for an album with a specific price (or maybe higher than / lower than) or perhaps an album from a certain year. You can create a filter for every field you have added to your…

Import from CD Trustee

Importing / Exporting » Import from CD Trustee

Transferring your data from CD Trustee to Music Collector We don’t want you to lose all your hard work on your CD database, so we have created a seamless way to transfer your CD Trustee database to Music Collector. Here’s how to do it: First, export your…

Unlocking the software

Licenses and Service Plans » Unlocking the software

Here’s how to install and unlock your software: Installing the software (if you are already running the trial edition, you can skip these steps) Download the full installer from your account at my.clz.com. After downloading, run the installer to install the…

Sorting your collection

Browsing » Sorting your collection

With your collection stored digitally on your computer, sorting your list in various different ways can be done in a few clicks: Click a Column Header Sorting on Multiple Fields Sorting by Artist/Title Sorting by Person fields Sorting on Date Added Click a…