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Errors in Sync Report

Troubleshooting » CLZ Cloud Sync problems » Errors in Sync Report

It can happen that something goes wrong during sync. If that happens, you will be notified, and you can check here what the error means: Error downloading/uploading cover Other Messages Clear database in CLZ Cloud Error downloading/uploading cover: A…

CLZ Cloud Sync problems

Troubleshooting » CLZ Cloud Sync problems

Pick the item you wish to know more about: Different number of movies in desktop, cloud and app Error: Database synced with different CLZ Account Error: Cleared collection in CLZ Cloud Error: Different database than the one in CLZ Cloud Errors in Sync…

Downloading data from CLZ Cloud

Getting started » Downloading data from CLZ Cloud

Have you been using one of our other album cataloging solutions, like Music Collector or Music Connect, or maybe the CLZ Music app on another device? Then you probably already have an existing album collection stored in your CLZ Cloud account. Here’s how to…

How the CLZ Cloud works

Syncing with the CLZ Cloud » How the CLZ Cloud works

CLZ Cloud is a service for storing and backing up your collection database in the cloud. It is also the recommended way for syncing data between devices, e.g. from your Windows or Mac Music Collector to CLZ Music on iOS / Android, but also to sync between your mobile…

Back up / Restore your collection and subscription

Syncing with the CLZ Cloud » Back up / Restore your collection and subscription

After storing so many albums in CLZ Music it’s always smart to have a backup. It’s also useful if you can restore your subscription on any device, any time. We offer you a way to do that by syncing your complete database and subscription to the CLZ Cloud.…

My app is suddenly locked, how do I fix this?

Troubleshooting » My app is suddenly locked, how do I fix this?

There can be a couple of reasons your app is locked. Please select the situation that applies to you: Situation 1: I’ve paid for the app before. Situation 2: I’m unable to sync my subscription back to my device. Situation 3: I’ve never synced my…

Syncing your collection with CLZ Cloud

Syncing with the CLZ Cloud » Synchronize with CLZ Cloud » Syncing your collection with CLZ Cloud

Windows / Mac Click on menu “CLZ Cloud > Synchronize” or click this button on the toolbar: The program will now check if there are any changes that need to be synced up or down. Click the “Sync Changes” button to process all changes. *If…

Troubleshooting

Troubleshooting

Contents: My app is suddenly locked, how do I fix this? Use your existing subscription CLZ Cloud Sync problems Need help?

Uploading data to CLZ Cloud

Getting started » Uploading data to CLZ Cloud

The CLZ Music app comes with cloud storage for your data, in our own CLZ Cloud system. When you’re using CLZ Music, we strongly recommend using the CLZ Cloud to: Transfer your active subscription across mobile devices. Make an online backup of your album…

Synchronize with CLZ Cloud

Syncing with the CLZ Cloud » Synchronize with CLZ Cloud

CLZ Cloud is an online service for storing and backing up your collection database in the cloud. It is also used to sync data between devices, e.g. from your Windows or Mac software to your app, but also between phones and tablets. If you own multiple devices, e.g. a…

Error: Database synced with different CLZ Account

Troubleshooting » CLZ Cloud Sync problems » Error: Database synced with different CLZ Account

The database you’re trying to sync with CLZ Cloud has been synced before, but to a different CLZ Account. This can happen if you have more than one CLZ Account with us. Solution 1: Login with the correct CLZ Account Windows / Mac desktop software Close the…

I do not see my own cover images after syncing.

Troubleshooting » CLZ Cloud Sync problems » I do not see my own cover images after syncing.

When you sync with CLZ Cloud, the cloud entries will, in general, use the central cover images from Core for Music. Only if you’ve manually modified or added a cover yourself it will be marked as Custom Image and syncs with your CLZ Cloud. Sync Custom…

Export to CLZ Music: “Device not found”

Reference » Direct import from Music Collector » Export to CLZ Music: “Device not found”

If you can’t find your mobile device running CLZ Music using the “File > Export to > CLZ Mobile” with WiFi, there’s a few possible causes you can check to making it work: Contents Make sure you have Bonjour installed CLZ Music is not on the…

Multiple collections

Managing your database » Multiple collections

CLZ Music allows multiple sub-collections within your app. The collections will appear in the menu that you can open from the top left, so that you can easily switch between them. Create and manage collections Open the menu top left and tap “Add…

Error: Different database than the one in CLZ Cloud

Troubleshooting » CLZ Cloud Sync problems » Error: Different database than the one in CLZ Cloud

The database you’re trying to sync with CLZ Cloud is a completely different one than we have in the CLZ Cloud. Perhaps you have opened a different database file? Solution 1: Open the correct database Open the same database that we have in CLZ Cloud for you.…

Different number of albums in desktop, cloud and app

Troubleshooting » CLZ Cloud Sync problems » Different number of albums in desktop, cloud and app

In some rare situations, your desktop, cloud and mobile app database can get “out-of-sync”, causing a different number of albums to be listed. The solution is simple, but may take some time. In short: Clear your CLZ Cloud. Upload your most up-to-date…

Why sign up?

Syncing with the CLZ Cloud » Why sign up?

The subscription to the CLZ Music app comes with cloud storage for your data, in our own CLZ Cloud system. To use your CLZ Cloud, you need a CLZ Account. Advantages of using CLZ Cloud: When you’re using CLZ Music, you can use the CLZ Cloud to: Make an…

Export to Text / CSV

Importing / Exporting » Export to Text / CSV

You can’t export directly from CLZ Music on your mobile device, but you can export from your CLZ Cloud website. 1. On your mobile app: Tap on the CLZ Cloud button on your toolbar or in the left side menu. to open the Sync screen. Tap the Sync Changes button…

Import from Text / CSV

Importing / Exporting » Import from Text / CSV

To perform a full import from a text or CSV file you can use the CLZ Cloud Import Tool. The steps consist of first importing all items into CLZ Cloud, and then syncing those items from CLZ Cloud to CLZ Music on your mobile device. 1. Importing your Text/CSV file to…

Print your collection

Importing / Exporting » Print your collection

You can’t print directly from CLZ Music on your mobile device, but you can export from your CLZ Cloud website and then print from a computer. 1. On your mobile app: Tap on the CLZ Cloud button on your toolbar or in the left side menu. to open the Sync…

Warning: Database originates from Direct Export

Troubleshooting » CLZ Cloud Sync problems » Warning: Database originates from Direct Export

“Your database originates from a direct export from PC/Mac. Any additions or changes to this database cannot be synced back to CLZ Cloud or your PC/Mac.” CLZ Cloud sync doesn’t work if the database on your mobile device originated from a “Direct…

Direct import from Music Collector

Reference » Direct import from Music Collector

!This feature is only available for backwards compatibility. It is not developed or supported anymore. To transfer data from Music Collector, we strongly recommend to use the CLZ Cloud syncing!. Here’s how to transfer data from the Music Collector desktop…

Your CLZ Account

Reference » Your CLZ Account

What is a CLZ Account? A CLZ Account is a generic Collectorz.com customer account, a login (a CLZ Username and Password) for several different Collectorz.com online services: Log in to the My.CLZ.com site to access your licenses, subscriptions and download…

Cover Images

Managing your database » Editing albums » Cover Images

You can use your device camera to add cover images to your Albums. Open up the Edit Album screen. Tap on the Edit button next to the cover and you’ll see a list of options: Edit Image Tap on the “Edit Image” button near the cover and…

Managing Pick Lists

Managing your database » Managing Pick Lists

With every album you add to your collection, CLZ Music stores common information in Pick Lists. Examples of pick lists include Genre, Format, Location, Owner, etc. With the Manage Pick List screen you can modify all Pick List items. With it you can add, edit, delete…

Adding by Artist and Title

Adding albums » Adding by Artist and Title

If you are cataloging your music collection, the best way to add CDs and Vinyl albums is to search them by Artist and Title: Tap the Add Albums button: . In the Add screen, at the top, choose Add by Artist/Title. Type the Artist and Title of the album and…

Adding your first albums

Getting started » Adding your first albums

CLZ Music will help you create your own music database with a minimum of manual data entry. Just search our “Core” online music database, by album artist and title or by barcode, and all album details will be provided automatically, including artist, title,…

Adding by Barcode

Adding albums » Adding by Barcode

Adding CDs by scanning their barcode If you are cataloging your CDs to CLZ Music, you can also scan their barcodes with your device’s camera: Tap the Add Albums icon: In the add screen, at the top, choose Barcode. Point the camera scanner at a CD barcode…