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Update File Links
Managing your Database » Maintenance » Update File Links
Your movies in Movie Collector uses filepaths to show and open actual (image and digital movie) files from their original location on your computer. It can only show/open these files if they are in the location that the filepath is telling Movie Collector they are.…
Download/Update settings
Adding » Adding Movies from CLZ Core » CLZ Core Settings » Download/Update settings
You can decide for which fields the software downloads information, overwrites, and how much it downloads. To get to this screen, in the “Add Movies from CLZ Core” screen, click the menu icon top right, then click “CLZ Core settings”. This…
About Update Plans / Service Plans
Subscriptions and Updates » About Update Plans / Service Plans
Subscriptions for the desktop software were previously called “Update Plans” or “Service Plans”. On Feb 12, 2019 the desktop software has become subscription software, and the new “Subscriptions” replaced the old “Update…
Update Software: Installer does not start
Troubleshooting » Error during installation / updating » Update Software: Installer does not start
If you run antivirus software such as ESET, Norton, Malwarebytes, BitDefender, McAfee or something similar, it can happen that the update installer doesn’t automatically start after downloading. Solution: Try updating by downloading the update from your CLZ…
System Error. Code: 2. The system cannot find the file specified
Troubleshooting » Error during installation / updating » System Error. Code: 2. The system cannot find the file specified
This error usually pops up when Movie Collector doesn’t have enough rights to access certain files, however it can also happen if you use some kind of data sync program such as Google Drive, OneDrive, iDrive or something similar. It might be a…
Cannot open file: jquery.code.v2.js” The system could not find the path specified
Troubleshooting » Error during installation / updating » Cannot open file: jquery.code.v2.js” The system could not find the path specified
!Cannot open file: “C:\Program Files (x86)\Collectorz.com\Movie Collector\Templates\V18\jquery.code.v2.js”. The system could not find the path specified If you’re getting this error message, it likely means the latest installation or update wasn’t able…
MoveFile failed; code 183
Troubleshooting » Error during installation / updating » MoveFile failed; code 183
!An error occurred while trying to rename a file in the destination directory: MoveFile failed; code 183. Cannot create a file when that file already exists. The above error can be caused by an older version of Malwarebytes ransomware protection. It is blocking the…
Error during installation / updating
Troubleshooting » Error during installation / updating
If you’ve received an error during a fresh installation or updating Movie Collector, you may be able to find a solution below: MoveFile failed; code 183 System Error. Code: 2. The system cannot find the file specified System Error. Code: 5. Access is…
Maintenance
Managing your Database » Maintenance
Update File Links Add, Edit, Merge List Items Re-assigning Index Numbers
Limited import
Importing / Exporting » Import from Text / CSV » Limited import
Contents Preparing for import Importing Updating your data Preparing for import With Movie Collector you can import a .csv or text list. Movie Collector’s text import is limited to these fields: Title and Barcode. It is not possible to import any…
Windows to Windows
Frequently Asked Questions » Your database and images » How do I transfer the program, my database and images to another computer? » Windows to Windows
Follow the steps below to transfer your program, your database and your images from the old computer to the new computer. 1. Install Movie Collector on the new computer Download your latest version of Movie Collector from your My CLZ account. Install Movie…
Move all userdata and images to a new location
Frequently Asked Questions » Your database and images » Move all userdata and images to a new location
If all settings are default, most movie and program data is saved in your Documents > Movie Collector folder. It could be that you wish to stop using the default Documents location (maybe you have a new HDD/SSD/Network location that you wish to use. Move all data to…
macOS to macOS
Frequently Asked Questions » Your database and images » How do I transfer the program, my database and images to another computer? » macOS to macOS
Follow the steps below to transfer your program, your database and your images from the old computer to the new Mac. 1. Install Movie Collector on the new Mac Download your latest version of Movie Collector from your My CLZ account. Load the DMG file and install…
I do not see my images anymore.
Frequently Asked Questions » Your database and images » I do not see my images anymore.
Here’s how images work in our software: Images are not stored inside the database. The image files are stored separate from your database, in a folder on your computer (most likely in the Data/Images folder under the program’s folder in Documents). The…
macOS to Windows
Frequently Asked Questions » Your database and images » How do I transfer the program, my database and images to another computer? » macOS to Windows
If you’ve decided to move from macOS to Windows, you can bring your database with you to your new Windows computer by exporting it to XML, and importing the XML in Movie Collector on Windows. Follow the steps below to transfer your program, your database and…
How do I order as a gift?
Frequently Asked Questions » License / Service Plan questions » How do I order as a gift?
When ordering just enter your own name and email address, the license key and CLZ account will be generated with your name and all information will be sent to your email address. After ordering, simply contact us here and we will manually change the license name and…
Add Movie Files
Adding » Add Movie Files » Add Movie Files
Contents Introduction Adding digital movie files Adding a movie file as a new database entry Linking to movies in your database Batch add movies Demo video Introduction Movie Collector can have links to your movie files (.avi, .wmv, .divx, .mpg,…
Updating your software
Subscriptions and Updates » Updating your software
Our programs for Windows and macOS are under continuous development and new software versions are being released on a regular basis. These new versions bring new features, improvements to existing functionality, bug fixes, compatibility updates and security…
Subscriptions and Updates
Subscriptions and Updates
Subscriptions Unlocking the software Updating your software About Update Plans / Service Plans
CLZ Core Settings
Adding » Adding Movies from CLZ Core » CLZ Core Settings
To find the CLZ Core settings, click menu Tools > Options and then click “Add/Update Movies Automatically”. Automatically close the add screen after adding movies via the by barcode tab Automatically open the Edit Movie screen after adding a single…
Export to Text / CSV
Importing / Exporting » Export to Text / CSV
Here’s how you can export your collection to a text or CSV file: Click: File > Export to > Text… In the Export to Text screen, you can select the Sort Order (or use the Main Screen setting). You can also select the fields you want to export. Name your file…
Merge databases (before syncing)
Frequently Asked Questions » Syncing with CLZ Cloud / Connect » Merge databases (before syncing)
CLZ Cloud can only retain 1 single database per account. A database can contain multiple sub collections, so the solution is to merge your databases into 1 file, separated inside as multiple sub-collections. The steps to do this: Open database file 1. Click File…
Multiple collections
Managing your Database » Multiple collections
Movie Collector allows multiple sub-collections within one database file. The collections will appear as little tabs at the bottom (e.g. like in Excel), so that you can easily switch between them. Create and manage collections Go to menu File > Manage Collections to…
Troubleshooting
Troubleshooting
Connection problems Export to CLZ Movies: “Device not found” CLZ Cloud Sync problems Warnings and Error Messages Error during installation / updating
Export to Excel
Importing / Exporting » Export to Excel
Step 1: In Movie Collector: Use the menu File > Export to > Text. Choose which fields you would like to export through the Fields button. Click ‘Browse’ to define a location for your export. Choose a filename for the export, and save as either .txt or…
Import from DVD Profiler
Importing / Exporting » Import from DVD Profiler
To import your list of movies from DVD Profiler, you need to export an XML file of your movies out of DVD Profiler and import that into Movie Collector. Here’s what to do: Step 1: In DVD Profiler: Click menu File > Export Profile Database Click Accept. Press…
I do not see my data any more.
Frequently Asked Questions » Your database and images » I do not see my data any more.
It is highly unlikely that your data is gone. Upgrading to a newer version never causes you to lose any data. When you start the new version for the first time, your database will be opened as well. If we have worked on database changes (such as new fields) the new…
Data language
Adding » Adding Movies from CLZ Core » CLZ Core Settings » Data language
If you prefer your plots in your native language you can control this via the data language setting. This allows you to control the language of the information you receive from our database. Click menu Tools > Options Click “Data and Images” In here,…
“Failed to open database. Your license key is already in use”.
Troubleshooting » Warnings and Error Messages » “Failed to open database. Your license key is already in use”.
The most common reason this message can appear is if you have copied your data from one computer to another recently. It can also happen if the program wasn’t closed correctly. Here’s what to do: Close down the program. Open the location of your…
Getting Started
Getting Started
Thanks for checking out Movie Collector! To get started with Movie Collector you’ll need to register for a free trial. There is no time limit with the trial desktop software, but you can only add a limited number of movies before the trial will automatically…
Full import via CLZ Cloud
Importing / Exporting » Import from Text / CSV » Full import via CLZ Cloud
To perform a full import from a text or CSV file you can use the CLZ Cloud Import Tool. The steps consist of first importing all items into CLZ Cloud, and then syncing those items from CLZ Cloud to Movie Collector on your computer. 1. Importing your Text/CSV file to…
Import from CATVids
Importing / Exporting » Import from CATVids
Here’s how to switch from CATVids to Movie Collector. Step 1: In CATVids: Click “File > Export > XML”. Select “Videos”. Click “Export”. Step 2: In Movie Collector: Click “File > Import from > CATVids…
Creating a Backup
Importing / Exporting » Creating a Backup
Automatic Database Backups Movie Collector automatically keeps multiple time-stamped backups of your database file The software keeps multiple time-stamped database backups, saved to your Backups folder as “backup of [yourdatabasename] –…
Exporting with Wi-Fi / USB
CLZ Movies Mobile App » Exporting with Wi-Fi / USB
!We do not recommend using WiFi or USB export from Movie Collector, we recommend using CLZ Cloud syncing. You can sync your collection from your Windows / Mac computer to CLZ Movies for iPhone / iPad / Android via your home WiFi network, or by creating a file and…
How can I get a refund?
Frequently Asked Questions » License / Service Plan questions » How can I get a refund?
Step 1: Ask for help if you need it. If one of these cases applies to you: The software (or part of it) isn’t working. Something is bugging me in the software. I don’t understand how to do something in the software. I purchased the wrong…
Linking your movies for CLZ Cloud
CLZ Cloud / Core » Linking your movies for CLZ Cloud
Linking your movies for syncing with CLZ Cloud Before uploading your movies to CLZ Cloud from the Windows or Mac software, you can “link your movies”. Movie Collector, CLZ Cloud and Linking Movie Collector is built around our central online database:…
Error: Different database than the one in CLZ Cloud
Troubleshooting » CLZ Cloud Sync problems » Error: Different database than the one in CLZ Cloud
The database you’re trying to sync with CLZ Cloud is a completely different one than we have in the CLZ Cloud. Perhaps you have opened a different database file? Solution 1: Open the correct database Open the same database that we have in CLZ Cloud for you.…
Import from Text / CSV
Importing / Exporting » Import from Text / CSV
You can import an existing text or CSV file into Movie Collector. The program has an import screen available with which you can import a limited set of fields: Full import via CLZ Cloud Limited import
Importing / Exporting
Importing / Exporting
Text/CSV import: Full import via Connect Limited import Export to Text/CSV/Excel: Export to Text / CSV Export to Excel Backup : Creating a Backup
Delete Orphaned Images
Managing your Database » Maintenance » Delete Orphaned Images
Clean up your hard-disk by deleting all unused cover images and thumbnails. Open the tool using Tools > Maintenance > Delete Orphaned Images This tool scans your configured Images Folders to find all images that are not linked to your current database file. Browse…
SYNC FAILED: The old CLZ Cloud Sync system has been discontinued
Troubleshooting » CLZ Cloud Sync problems » SYNC FAILED: The old CLZ Cloud Sync system has been discontinued
Since July 1, 2017, the old CLZ Cloud Syncing system has been discontinued. You now need Movie Collector version 15 or later to sync with the CLZ Cloud. If you are running into the above “SYNC FAILED” error, that means you will have to upgrade your Movie…
System Error. Code: 5. Access is denied
Troubleshooting » Error during installation / updating » System Error. Code: 5. Access is denied
This error usually indicates the (older version of the) program was still open at some point while installing or downloading. It can also mean Google Drive, OneDrive, Dropbox or other software is currently taking a folder or file that Movie Collector uses…
Export to CLZ Movies: “Device not found”
Troubleshooting » Export to CLZ Movies: “Device not found”
If you can’t find your mobile device running CLZ Movies using the “File > Export to > CLZ Mobile” with WiFi, there’s a few possible causes you can check to making it work: Contents Make sure you have Bonjour installed CLZ Movies is not on…
Printing a Simple List
Importing / Exporting » Printing a Simple List
To print a basic list, follow the steps below. Click menu File > Print to start. Top left, you can select which movies to print. If you wish to print all movies, leave it at All Movies. If you wish to print a selection you made, set it to Selected…
After updating I get “Call to OS Function Failed” or “Cannot Create…” error
Troubleshooting » Error during installation / updating » After updating I get “Call to OS Function Failed” or “Cannot Create…” error
It sometimes happens that errors like these pop up after updating the software or after upgrading your Windows on your computer. Call to an OS Function Failed Cannot create “filename.xml” (or something similar) If this happens to you, there are a…
Different number of movies in desktop, cloud and app
Troubleshooting » CLZ Cloud Sync problems » Different number of movies in desktop, cloud and app
In some rare situations, your desktop, cloud and mobile app database can get “out-of-sync”, causing a different number of movies to be listed. The solution is simple, but may take some time. In short: Clear your CLZ Cloud. Upload your most up-to-date…
Connection problems
Troubleshooting » Connection problems
If you have any kind of connection problems (e.g. no results in the Add Automatically screen), your best bet is to take a look at your firewall and/or router. Possible issues Things you can try Still having connection issues Possible issues: Movie Collector…