Here’s what to do if you encounter errors in the downloaded movie data from our central online movie database:

First, check if you selected the correct movie entry

The most common cause for “wrong” data we see is users selecting the wrong movie entry from the search results, e.g. a different movie with the same title.
So before you report a data error to our content managers, please make sure you actually selected the correct movie. This can be done by re-trying the “By Title” search in your Add Movies screen, then taking a look at the various search results.

Still seeing erroneous data? Then report the error and we’ll fix it ASAP

100% sure you selected the correct movie and you’re still seeing errors in the data?
Then please submit your movie entry to Core and our content managers will fix the problems as soon as possible.

Here’s how to report data errors through Core:

  • Right click the movie in your database
  • Select “Submit to Core”, a website will open
  • Fix the data by typing or clicking data to add
  • Finally, click the “Submit Changes” button at the bottom
  • Our content managers will then fix the data error for you, usually within a few days.

Need more help with this?
Don’t hesitate to contact us here.

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