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Error during installation / updating

Troubleshooting » Error during installation / updating

If you’ve received an error during a fresh installation or updating Game Collector, you may be able to find a solution below: Update Software: Installer does not start MoveFile failed; code 183 System Error. Code: 2. The system cannot find the file…

Updating your software

Licenses and Service Plans » Updating your software

Our programs for Windows and macOS are under continuous development and new software versions are being released on a regular basis. These new versions bring new features, improvements to existing functionality, bug fixes, compatibility updates and security…

After updating I get “Call to OS Function Failed” or “Cannot Create…” error

Troubleshooting » Error during installation / updating » After updating I get “Call to OS Function Failed” or “Cannot Create…” error

It sometimes happens that errors like these pop up after updating the software or after upgrading your Windows on your computer. Call to an OS Function Failed Cannot create “filename.xml” (or something similar) If this happens to you, there are a…

Licenses and Service Plans

Licenses and Service Plans

Buying the software Service Plans Unlocking the software Updating your software

Your database and images

Frequently Asked Questions » Your database and images

Download from CLZ Cloud is disabled: “Upload New Fields First” How do I transfer the program, my database and images to another computer? I do not see my data any more. I do not see my images anymore.

Warnings and Error Messages

Troubleshooting » Warnings and Error Messages

“Failed to open database. Your license key is already in use”.

Core, Cloud and Connect explained

Frequently Asked Questions » Syncing with CLZ Cloud / Connect » Core, Cloud and Connect explained

What is Core? Core is the central online database with our item data and cover images In other words, Core is the source of the automatic data and images you get when using the Add Automatically feature in any of our cataloging solutions. The desktop versions have…

Different number of games in desktop, cloud and app

Troubleshooting » CLZ Cloud Sync problems » Different number of games in desktop, cloud and app

In some rare situations, your desktop, cloud and mobile app database can get “out-of-sync”, causing a different number of games to be listed. The solution is simple, but may take some time. In short: Clear your CLZ Cloud. Upload your most up-to-date…

Move all userdata and images to a new location

Frequently Asked Questions » Your database and images » Move all userdata and images to a new location

If all settings are default, most game and program data is saved in your Documents > Game Collector folder. It could be that you wish to stop using the default Documents location (maybe you have a new HDD/SSD/Network location that you wish to use. Move all data to…

Troubleshooting

Troubleshooting

Connection problems Export to CLZ Games: “Device not found” CLZ Cloud Sync problems Warnings and Error Messages Error during installation / updating

Limited import

Importing / Exporting » Import from Text / CSV » Limited import

Contents Preparing for import Importing Updating your data Preparing for import With Game Collector you can import a .csv or text list. Game Collector’s text import is limited to these fields: Title, Platform and Barcode. It is not possible to import any…

I do not see my images anymore.

Frequently Asked Questions » Your database and images » I do not see my images anymore.

Here’s how images work in our software: Images are not stored inside the database. The image files are stored separate from your database, in a folder on your computer (most likely in the Data/Images folder under the program’s folder in Documents). The…

Export to CLZ Games: “Device not found”

Troubleshooting » Export to CLZ Games: “Device not found”

If you can’t find your mobile device running CLZ Games using the “File > Export to > CLZ Mobile” with WiFi, there’s a few possible causes you can check to making it work: Contents Make sure you have Bonjour installed CLZ Games is not on the…

Connection problems

Troubleshooting » Connection problems

If you have any kind of connection problems (e.g. no results in the Add Automatically screen), your best bet is to take a look at your firewall and/or router. Possible issues Things you can try Still having connection issues Possible issues: Game Collector…

Frequently Asked Questions

Frequently Asked Questions

Automatic data and images from the central online book database Your database and images Software Licenses, Update Plans & CLZ Accounts Syncing with CLZ Cloud / Connect

Syncing with CLZ Cloud / Connect

Frequently Asked Questions » Syncing with CLZ Cloud / Connect

Core, Cloud and Connect explained I do not see my own cover images after syncing.

Barcode Scanner

Adding » Barcode Scanner

You can also use a barcode scanning app to Add Games to your database. We have created CLZ Barry (100% free) for just this: CLZ Barry barcode scanning app for iOS and Android CLZ Barry, available for both iOS (iPhone and iPad) and Android, allows you to scan…

Merge databases (before syncing)

Frequently Asked Questions » Syncing with CLZ Cloud / Connect » Merge databases (before syncing)

CLZ Cloud can only retain 1 single database per account. If you have multiple databases, we recommend merging your local databases into one database, and then sync it with CLZ Cloud. The steps to do this: Start a new database and save as: Merged Databases Click…

How do I order as a gift?

Frequently Asked Questions » Software Licenses, Update Plans & CLZ Accounts » How do I order as a gift?

When ordering just enter your own name and email address, the license key and CLZ account will be generated with your name and all information will be sent to your email address. After ordering, simply contact us here and we will manually change the license name and…

I purchased the wrong software.

Frequently Asked Questions » Software Licenses, Update Plans & CLZ Accounts » I purchased the wrong software.

If you either: Purchased the wrong software Purchased a Service Plan, but for the wrong software Purchased a subscription to “Connect” while you wanted an “Service Plan” for the Desktop Software, We can likely trade your wrong purchase in…

Synchronize with CLZ Cloud

CLZ Cloud / Core » Synchronize with CLZ Cloud

CLZ Cloud is a free service for storing and backing up your collection database in the cloud. It is also the recommended way for syncing data between devices, e.g. from your Windows or Mac software to your iOS app, but also between iPhone and iPad. If you own multiple…

Customizing Game Collector

Getting Started » Customizing Game Collector

Tens of thousands of users are using Game Collector and they all use it differently, with their own screen layout, sort settings and display styles. Here’s a quick overview of the customization settings the program offers: Templates and Styles Choose your own…

Buying the software

Licenses and Service Plans » Buying the software

To use the Collector desktop software (Windows or Mac), you need a Software License and an active Service Plan. You can purchase the desktop software in our secure CLZ shop at shop.clz.com. The purchase of a License includes a 1-year Service Plan. A Service Plan is…

System Error. Code: 2. The system cannot find the file specified

Troubleshooting » Error during installation / updating » System Error. Code: 2. The system cannot find the file specified

This error usually pops up when Game Collector doesn’t have enough rights to access certain files, however it can also happen if you use some kind of data sync program such as Google Drive, OneDrive, iDrive or something similar. It might be a…

MoveFile failed; code 183

Troubleshooting » Error during installation / updating » MoveFile failed; code 183

!An error occurred while trying to rename a file in the destination directory: MoveFile failed; code 183. Cannot create a file when that file already exists. The above error can be caused by an older version of Malwarebytes ransomware protection. It is blocking the…

Errors in Sync Report

Troubleshooting » CLZ Cloud Sync problems » Errors in Sync Report

It can happen that something goes wrong during sync. If that happens, you will be notified, and you can check here what the error means: Error downloading/uploading cover Other Messages Clear database in CLZ Cloud Error downloading/uploading cover: A…

Report / Submit to Core

CLZ Cloud / Core » Report / Submit to Core

Game Collector is built around the our central online database: Core for Games. It’s the central online database that is searched when you use the Add Automatically screen in Game Collector, and the central online database that is used to display all kinds of…

How do I re-download the software for which I own a license?

Frequently Asked Questions » Software Licenses, Update Plans & CLZ Accounts » How do I re-download the software for which I own a license?

If you’d like to re-download the software you own, you can do so via your CLZ account.. This page is your personal access to your licenses and download links, to activate the free CLZ Cloud, to activate Service Plans, etc. Please select below what you’d…

About Update Plans / Service Plans

Licenses and Service Plans » About Update Plans / Service Plans

Service Plans were introduced on Feb 12, 2019 and replaced the old “Update Plans”. If you had an Update Plan before Feb 12, 2019, then your existing Update Plan has been converted into a Service Plan automatically. For NEW customers, who purchase after Feb…

Searching by Barcode

Adding » Adding Games from CLZ Core » Searching by Barcode

You can search and add games to your collection by barcode with the Add Games from CLZ Core screen. Barcodes added to the queue will instantly show title, platform, barcode and a cover image. You can either search 1 barcode to add to your collection/wish list, or…

Most popular games

Adding » Adding Games from CLZ Core » Most popular games

Do you wonder which games are most popular in the CLZ Core database? In the Add from CLZ Core screen, use the “Most Popular” tab and hit refresh to see the CLZ Core Game Top 50. Maybe you will see some games that you forgot about and still want to get,…

How the CLZ Cloud works

CLZ Cloud / Core » How the CLZ Cloud works

CLZ Cloud is a free service for storing and backing up your collection database in the cloud. It is also the recommended way for syncing data between devices, e.g. from your Windows or Mac Game Collector to CLZ Games on iOS / Android, but also to sync between your…

Searching by Title

Adding » Adding Games from CLZ Core » Searching by Title

You can search and add games to your collection by typing in the Title of a game. The smart “Search-as-you-type” system here will probably find your game before you finished typing it! Searching by Title Open “Add Games from CLZ Core” and…

CLZ Games for iOS

CLZ Games Mobile App » CLZ Games for iOS

Please find all instructions on how to export your game collection to your iPhone / iPad (and everything else regarding CLZ Games) on our dedicated manual page: Manual for CLZ Games for iOS

Your Wish List

Getting Started » Your Wish List

Game Collector can be a great help in keeping track of the games you plan to buy or watch: your Wish List. The “Collection Status” field You control the status of a game in your collection with the Collection Status field. Possible values for this field…

Unlocking the software

Licenses and Service Plans » Unlocking the software

Here’s how to install and unlock your software: Installing the software (if you are already running the trial edition, you can skip these steps) Download the full installer from your account at my.clz.com. After downloading, run the installer to install the…

CLZ Games for Android

CLZ Games Mobile App » CLZ Games for Android

Please find all instructions on how to export your game collection to your Android device (and everything else regarding CLZ Games) on our dedicated manual page: Manual for CLZ Games for Android

Importing / Exporting

Importing / Exporting

Text/CSV import: Full import via Connect Limited import Export to Text/CSV/Excel: Export to Text / CSV Export to Excel Backup and Print: Creating a Backup Printing a Simple List

Quick Search

Browsing » Searching » Quick Search

The Quick Search box can be found top right of your screen. Type the title or barcode of the game you wish to find and type “Enter” to perform the search. Game Collector will find your title, but it can also find other entries depending on what you…

Can I use 1 license on more than one computer?

Frequently Asked Questions » Software Licenses, Update Plans & CLZ Accounts » Can I use 1 license on more than one computer?

Yes, you can use 1 license for Game Collector on 2 computers (Windows and/or Mac). Restrictions You are the sole user of the software and purchased license. The computers the licenses are used on are yours. The computers with the same licenses are not running…

I am having problems ordering, please help?

Frequently Asked Questions » Software Licenses, Update Plans & CLZ Accounts » I am having problems ordering, please help?

Entered all details correctly? The most common reason for not getting through with your credit card payment is that you may have mistyped a digit, mistyped or forgot to enter the safety code on the back of the card or that your card cannot be used for…

How can I get a refund?

Frequently Asked Questions » Software Licenses, Update Plans & CLZ Accounts » How can I get a refund?

Step 1: Ask for help if you need it. If one of these cases applies to you: The software (or part of it) isn’t working. Something is bugging me in the software. I don’t understand how to do something in the software. I purchased the wrong…

Error: Different database than the one in CLZ Cloud

Troubleshooting » CLZ Cloud Sync problems » Error: Different database than the one in CLZ Cloud

The database you’re trying to sync with CLZ Cloud is a completely different one than we have in the CLZ Cloud. Perhaps you have opened a different database file? Solution 1: Open the correct database Open the same database that we have in CLZ Cloud for you.…

Update File Links

Managing your Database » Maintenance » Update File Links

Your games in Game Collector uses filepaths to show and open actual (image and digital game) files from their original location on your computer. It can only show/open these files if they are in the location that the filepath is telling Game Collector they are. If…

Getting Started

Getting Started

Thanks for checking out Game Collector! To get started with Game Collector you’ll need to register for a free trial. There is no time limit with the trial desktop software, but you can only add 100 games before the trial will automatically expire. If you…

Error: Database synced with different CLZ Account

Troubleshooting » CLZ Cloud Sync problems » Error: Database synced with different CLZ Account

The database you’re trying to sync with CLZ Cloud has been synced before, but to a different CLZ Account. This can happen if you have more than one CLZ Account with us. Solution 1: Login with the correct CLZ Account Windows / Mac desktop software Close the…

New Releases

Adding » Adding Games from CLZ Core » New Releases

The new releases tab includes games released within the past month, as well as upcoming releases. Useful for adding titles to your Wish List. Use the dropdown at the top to pick a platform, and then click the blue refresh button to see the latest list of new releases…

Windows to Windows

Frequently Asked Questions » Your database and images » How do I transfer the program, my database and images to another computer? » Windows to Windows

Follow the steps below to transfer your program, your database and your images from the old computer to the new computer. 1. Install Game Collector on the new computer Download your latest version of Game Collector from your My CLZ account. Install Game Collector…

Webcam barcode scanning

Adding » Webcam barcode scanning

Use your webcam as a barcode scanner, to add or find games by barcode. To begin, click the hamburger menu top right, and click Open Webcam Scanner Scan barcodes with your webcam Use the live camera view to point your webcam at the barcode and let our software…

Service Plans

Licenses and Service Plans » Service Plans

A Service Plan is needed to access the following services: the CLZ Core online database (to get item details and cover art) the CLZ Cloud storage (for backups, sharing and syncing to other devices) the Find Cover Online service software updates (new features,…

Syncing your collection with CLZ Cloud

CLZ Cloud / Core » Synchronize with CLZ Cloud » Syncing your collection with CLZ Cloud

Windows / Mac Click on menu “CLZ Cloud > Synchronize” or click this button on the toolbar: The program will now check if there are any changes that need to be synced up or down. Click the “Sync Changes” button to process all changes. *If…

Adding your first games

Getting Started » Adding your first games

Adding Games from CLZ Core There are 2 ways you can add games to your collection/wish list from CLZ Core: By the title of the game and search it By typing/scanning barcodes All methods are located in the Add Games from CLZ Core screen. In this Getting Started we…

Filter

Browsing » Searching » Filter

With the filter screen you can filter your games on all sorts of details. You may be looking for a game with a specific price (or maybe higher than / lower than) or perhaps a game from a certain year. You can create a filter for every field you have added to your games…

Linking your games for CLZ Cloud

CLZ Cloud / Core » Linking your games for CLZ Cloud

Linking your games for syncing with CLZ Cloud Before uploading your games to CLZ Cloud from the Windows or Mac software, you can “link your games”. Game Collector, CLZ Cloud and Linking Game Collector is built around our central online database: Core…

Grouping into Folders

Browsing » Grouping into Folders

Introduction Folder grouping allow you to browse your games grouped into folders. Almost any field in Game Collector can be set as a folder group option. Game Collector comes with a variety of pre-set folder group sets, but you can also create your own Saved Folder…

I do not see my own cover images after syncing.

Frequently Asked Questions » Syncing with CLZ Cloud / Connect » I do not see my own cover images after syncing.

When you sync with CLZ Cloud, the cloud entries will, in general, use the central cover images from Core for Games. Only if you’ve manually modified or added a cover yourself it will be marked as Custom Image and syncs with your CLZ Cloud. Sync Custom…

Do you charge extra for credit card orders?

Frequently Asked Questions » Software Licenses, Update Plans & CLZ Accounts » Do you charge extra for credit card orders?

We do not have any hidden or extra charges if you order by credit card. That said, your card company might still charge you extra. Collectorz.com is based in Amsterdam, the Netherlands, and some credit card companies charge additional fees for international orders.…

Add, Edit, Merge List Items

Managing your Database » Maintenance » Add, Edit, Merge List Items

With every game you add to your collection, Game Collector stores common information in Lists. These lists come in most handy when add, or edit new games. All common information, such as Year, Genre, Format, Location, Owner, etc., is stored in Lists that you can…

“SYNC FAILED: The old CLZ Cloud Sync system has been discontinued”

Troubleshooting » CLZ Cloud Sync problems » “SYNC FAILED: The old CLZ Cloud Sync system has been discontinued”

Since July 1, 2017, the old CLZ Cloud Syncing system has been discontinued. You now need Game Collector version 15 or later to sync with the CLZ Cloud. If you are running into the above “SYNC FAILED” error, that means you will have to upgrade your Game…

Delete Orphaned Images

Managing your Database » Maintenance » Delete Orphaned Images

Clean up your hard-disk by deleting all unused cover images and thumbnails. Open the tool using Tools > Maintenance > Delete Orphaned Images This tool scans your configured Images Folders to find all images that are not linked to your current database file. Browse…

Download from CLZ Cloud is disabled: “Upload New Fields First”

Frequently Asked Questions » Your database and images » Download from CLZ Cloud is disabled: “Upload New Fields First”

To get rid of this message in Game Collector, you need to upload to CLZ Cloud first: Open the CLZ Cloud sync screen in Game Collector via menu “CLZ Cloud > Synchronize” Click “Upload to CLZ Cloud Uncheck all Removals, Additions and Updates (so…

Error: Cleared collection in CLZ Cloud

Troubleshooting » CLZ Cloud Sync problems » Error: Cleared collection in CLZ Cloud

It seems you cleared your collection in CLZ Cloud, meaning you have logged into your CLZ Cloud and used the red button named “Remove all games from database”. You will be presented with the option to “Upload this database” meaning you are…

“Failed to open database. Your license key is already in use”.

Troubleshooting » Warnings and Error Messages » “Failed to open database. Your license key is already in use”.

The most common reason this message can appear is if you have copied your data from one computer to another recently. It can also happen if the program wasn’t closed correctly. Here’s what to do: Close down the program first. Start the Windows…

System Error. Code: 5. Access is denied

Troubleshooting » Error during installation / updating » System Error. Code: 5. Access is denied

This error usually indicates the (older version of the) program was still open at some point while installing or downloading. It can also mean Google Drive, OneDrive, Dropbox or other software is currently taking a folder or file that Game Collector uses…

Multiple collections

Managing your Database » Multiple collections

Game Collector allows multiple sub-collections within one database file. The collections will appear as little tabs at the bottom (e.g. like in Excel), so that you can easily switch between them. Create and manage collections Go to menu File > Manage Collections to…

Managing your Wish List

Managing your Database » Managing your Wish List

Contents Introduction Collection Status Filters Adding to your Wish List Controlling your Wish List Introduction Game Collector’s Wish List allows you to keep track of games you desire, but don’t yet own. You can add games directly to your wish…

User Defined Fields

Managing your Database » User Defined Fields

If you feel like you’re missing a field you really need for your collection, the Manage User Defined Fields screen comes in handy. Add User Defined Fields to your Game’s Edit Screen You can add User Defined Fields to your own User Tab in the Edit screen.…

Choosing Columns

Browsing » Choosing Columns

Contents Adding or Removing a Column Change the order of the columns Create/change a Saved Column Preset Adding or Removing a Column: To add or remove a column, first access the Column Field Selection screen: Windows: Click on menu View > Columns > Select…

Exporting with Wi-Fi / USB

CLZ Games Mobile App » Exporting with Wi-Fi / USB

!We do not recommend using WiFi or USB export from Game Collector, we recommend using CLZ Cloud syncing. You can sync your collection from your Windows / Mac computer to CLZ Games for iPhone / iPad / Android via your home WiFi network, or by creating a file and…

Edit Game Screen

Managing your Database » Edit Game Entries » Edit Game Screen

All editing takes place in the “Edit Game” screen, which you can open with the Edit button on the toolbar (blue pencil button) or by choosing Edit Game from the Edit menu. In this screen, you can find all the game’s properties, on multiple tab…

Which fields are synced?

Frequently Asked Questions » Syncing with CLZ Cloud / Connect » Which fields are synced?

When you sync with the CLZ Cloud, the program will only sync a CLZ Game ID, and some predefined fields. For the rest of the data you see in CLZ Cloud it’s using data from our Core for Games online database based on the CLZ Game ID. We call these “central…

Editing your game entries

Getting Started » Editing your game entries

Here’s how you can efficiently edit your game entries, e.g. to add personal information, like purchase info, notes, your own ratings, etc.. Editing a single game All editing takes place in the “Edit Game” screen, which you can open with the Edit…

Loan Manager

Managing your Database » Loan Manager

Introduction Game Collector’s Loan Manager allows you to track games that you’ve loaned, who you’ve loaned them to and when they are due to be returned. The Loan Manager can also warn you when a game on loan is overdue. Contents Loaning…

Adding Games Manually

Adding » Adding Games Manually

Adding a game is done with the Add Games Automatically screen. Just let the program download all game details and cover images from the Core for Games online database. If we do not have the game you’re looking for, you can choose to add your game manually.…

Adding Games from CLZ Core

Adding » Adding Games from CLZ Core

Introduction The Add Games Automatically screen is the fastest way to add games to your database. It enables you to connect to our central database and add game entries with detailed information to your own collection. You can search by title or by barcode then add…

Export to Text / CSV

Importing / Exporting » Export to Text / CSV

Here’s how you can export your collection to a text or CSV file: Click: File > Export to > Text… In the Export to Text screen, you can select the Sort Order (or use the Main Screen setting). You can also select the fields you want to export. Name your file…

Editing Multiple Games

Managing your Database » Edit Game Entries » Editing Multiple Games

You can edit multiple games in one go by using the Edit Multiple screen. !Edit Multiple is the only feature in Game Collector that overwrites existing data. Use it with great care. Editing Multiple Games Make sure that the games you want to edit are listed in the…

I do not see my data any more.

Frequently Asked Questions » Your database and images » I do not see my data any more.

It is highly unlikely that your data is gone. Upgrading to a newer version never causes you to lose any data. When you start the new version for the first time, your database will be opened as well. If we have worked on database changes (such as new fields) the new…

Re-assigning Index Numbers

Managing your Database » Maintenance » Re-assigning Index Numbers

How Index numbers work Game Collector automatically assigns and increments index numbers. The Index value is assigned when you add an game to the database. The next game you add to your collection will have an index number that is incremented by 1. Each Index number…

Creating a Backup

Importing / Exporting » Creating a Backup

Automatic Database Backups Game Collector automatically keeps multiple time-stamped backups of your database file The software keeps multiple time-stamped database backups, saved to your Backups folder as “backup of [yourdatabasename] –…

Sorting your collection

Browsing » Sorting your collection

With your collection stored digitally on your computer, sorting your list in various different ways can be done in a few clicks: Click a Column Header Sorting on Multiple Fields Sorting by Title Sorting by Person fields Sorting on Date Added Click a Column…

Export to Excel

Importing / Exporting » Export to Excel

Step 1: In Game Collector: Use the menu File > Export to > Text. Choose which fields you would like to export through the Fields button. Click ‘Browse’ to define a location for your export. Choose a filename for the export, and save as either .txt or…

Full import via Connect

Importing / Exporting » Import from Text / CSV » Full import via Connect

To perform a full import from a text or CSV file you can use the Game Connect Import Tool. The steps consist of first importing all items into Game Connect, and then syncing those items from Game Connect to Game Collector on your computer. 1. Importing your Text/CSV…

Warning: You need to sync the old way.

Troubleshooting » CLZ Cloud Sync problems » Warning: You need to sync the old way.

Before you can use the new CLZ Cloud 2.0 syncing, you need to make sure both the CLZ Cloud collection and your Local Database (on your computer/mobile device) are in sync. Sync the old way: When you get the error message, tap or click OK. Now you will be…

Printing a Simple List

Importing / Exporting » Printing a Simple List

To print a basic list, follow the steps below. Click menu File > Print to start. Top left, you can select which games to print. If you wish to print all games, leave it at All Games. If you wish to print a selection you made, set it to Selected Games Top…