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About Update Plans / Service Plans

Subscriptions and Updates » About Update Plans / Service Plans

Subscriptions for the desktop software were previously called “Update Plans” or “Service Plans”. On Feb 12, 2019 the desktop software has become subscription software, and the new “Subscriptions” replaced the old “Update…

Update File Links

Managing your Database » Maintenance » Update File Links

Your games in Game Collector uses filepaths to show and open actual (image and digital game) files from their original location on your computer. It can only show/open these files if they are in the location that the filepath is telling Game Collector they are. If…

Error during installation / updating

Troubleshooting » Error during installation / updating

If you’ve received an error during a fresh installation or updating Game Collector, you may be able to find a solution below: MoveFile failed; code 183 System Error. Code: 2. The system cannot find the file specified System Error. Code: 5. Access is…

Subscriptions and Updates

Subscriptions Unlocking the software Updating your software About Update Plans / Service Plans

How can I get a refund?

Frequently Asked Questions » License / Service Plan questions » How can I get a refund?

Step 1: Ask for help if you need it. If one of these cases applies to you: The software (or part of it) isn’t working. Something is bugging me in the software. I don’t understand how to do something in the software. I purchased the wrong…

How do I re-download the software for which I own a license?

Frequently Asked Questions » License / Service Plan questions » How do I re-download the software for which I own a license?

If you’d like to re-download the software you own, you can do so via your CLZ account.. This page is your personal access to your licenses and download links, to activate the free CLZ Cloud, to activate Service Plans, etc. Please select below what you’d…

Updating your software

Subscriptions and Updates » Updating your software

Our programs for Windows and macOS are under continuous development and new software versions are being released on a regular basis. These new versions bring new features, improvements to existing functionality, bug fixes, compatibility updates and security…

Maintenance

Managing your Database » Maintenance

Update File Links Add, Edit, Merge List Items Re-assigning Index Numbers

Connection problems

Troubleshooting » Connection problems

If you have any kind of connection problems (e.g. no results in the Add Automatically screen), your best bet is to take a look at your firewall and/or router. Possible issues Things you can try Still having connection issues Possible issues: Game Collector…

Limited import

Importing / Exporting » Import from Text / CSV » Limited import

Contents Preparing for import Importing Updating your data Preparing for import With Game Collector you can import a .csv or text list. Game Collector’s text import is limited to these fields: Title, Platform and Barcode. It is not possible to import any…

Move all userdata and images to a new location

Frequently Asked Questions » Your database and images » Move all userdata and images to a new location

If all settings are default, most game and program data is saved in your Documents > Game Collector folder. It could be that you wish to stop using the default Documents location (maybe you have a new HDD/SSD/Network location that you wish to use. Move all data to…

Troubleshooting

Connection problems Export to CLZ Games: “Device not found” CLZ Cloud Sync problems Warnings and Error Messages Error during installation / updating

Cannot open file: jquery.code.v2.js” The system could not find the path specified

Troubleshooting » Error during installation / updating » Cannot open file: jquery.code.v2.js” The system could not find the path specified

!Cannot open file: “C:\Program Files (x86)\Collectorz.com\Movie Collector\Templates\V18\jquery.code.v2.js”. The system could not find the path specified If you’re getting this error message, it likely means the latest installation or update wasn’t able…

How do I order as a gift?

Frequently Asked Questions » License / Service Plan questions » How do I order as a gift?

When ordering just enter your own name and email address, the license key and CLZ account will be generated with your name and all information will be sent to your email address. After ordering, simply contact us here and we will manually change the license name and…

Windows to Windows

Frequently Asked Questions » Your database and images » How do I transfer the program, my database and images to another computer? » Windows to Windows

Follow the steps below to transfer your program, your database and your images from the old computer to the new computer. 1. Install Game Collector on the new computer Download your latest version of Game Collector from your My CLZ account. Install Game Collector…

MoveFile failed; code 183

Troubleshooting » Error during installation / updating » MoveFile failed; code 183

!An error occurred while trying to rename a file in the destination directory: MoveFile failed; code 183. Cannot create a file when that file already exists. The above error can be caused by an older version of Malwarebytes ransomware protection. It is blocking the…

Error: Cleared collection in CLZ Cloud

Troubleshooting » CLZ Cloud Sync problems » Error: Cleared collection in CLZ Cloud

It seems you cleared your collection in CLZ Cloud, meaning you have logged into your CLZ Cloud and used the red button named “Remove all games from database”. You will be presented with the option to “Upload this database” meaning you are…

Most popular games

Adding » Adding Games from CLZ Core » Most popular games

Do you wonder which games are most popular in the CLZ Core database? In the Add from CLZ Core screen, use the “Most Popular” tab and hit refresh to see the CLZ Core Game Top 50. Maybe you will see some games that you forgot about and still want to get,…

Adding Games from CLZ Core

Adding » Adding Games from CLZ Core

Introduction The Add Games Automatically screen is the fastest way to add games to your database. It enables you to connect to our central database and add game entries with detailed information to your own collection. You can search by title or by barcode then add…

I do not see my images anymore.

Frequently Asked Questions » Your database and images » I do not see my images anymore.

Here’s how images work in our software: Images are not stored inside the database. The image files are stored separate from your database, in a folder on your computer (most likely in the Data/Images folder under the program’s folder in Documents). The…

Linking your games for CLZ Cloud

CLZ Cloud / Core » Linking your games for CLZ Cloud

Linking your games for syncing with CLZ Cloud Before uploading your games to CLZ Cloud from the Windows or Mac software, you can “link your games”. Game Collector, CLZ Cloud and Linking Game Collector is built around our central online database: Core…

CLZ Cloud Sync problems

Troubleshooting » CLZ Cloud Sync problems

Pick the item you wish to know more about: Different number of movies in desktop, cloud and app Error: Database synced with different CLZ Account Error: Cleared collection in CLZ Cloud Error: Different database than the one in CLZ Cloud Errors in Sync…

SYNC FAILED: The old CLZ Cloud Sync system has been discontinued

Troubleshooting » CLZ Cloud Sync problems » SYNC FAILED: The old CLZ Cloud Sync system has been discontinued

Since July 1, 2017, the old CLZ Cloud Syncing system has been discontinued. You now need Game Collector version 15 or later to sync with the CLZ Cloud. If you are running into the above “SYNC FAILED” error, that means you will have to upgrade your Game…

Loan Manager

Managing your Database » Loan Manager

Introduction Game Collector’s Loan Manager allows you to track games that you’ve loaned, who you’ve loaned them to and when they are due to be returned. The Loan Manager can also warn you when a game on loan is overdue. Contents Loaning…

Core, Cloud and Connect explained

Frequently Asked Questions » Syncing with CLZ Cloud / Connect » Core, Cloud and Connect explained

What is Core? Core is the central online database with our item data and cover images In other words, Core is the source of the automatic data and images you get when using the Add Automatically feature in any of our cataloging solutions. The desktop versions have…

Sorting your collection

Browsing » Sorting your collection

With your collection stored digitally on your computer, sorting your list in various different ways can be done in a few clicks: Click a Column Header Sorting on Multiple Fields Sorting by Title Sorting by Person fields Sorting on Date Added Click a Column…