This problem can be caused by Avast or AVG anti-virus software.
Instructions below are for Music Collector but will also work for Movie/Music/Book/Game Collector.
Avast:
- Open Avast Anti-virus and choose Menu and then Settings.
- Under General select Exceptions.
- Click Add Exception.
- Click Browse.
- Navigate to the appropriate Music Collector folder:
C:\Users\YOURNAME\Documents\Music Collector\*
Optionally also add this folder:
C:\Program Files (x86)\Collectorz.com\Music Collector\*
- Make sure the boxes are now ticked for those folders.
- Close the menu and exit Avast.
- Restart the computer.
Since AVG falls under Avast, the instructions above should be nearly the same for AVG.
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