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Updating your software

Collector desktop software » Updating your software

Our programs for Windows and macOS are under continuous development and new software versions are being released on a regular basis. These new versions bring new features, improvements to existing functionality, bug fixes, compatibility updates and security…

How do I re-download the software for which I own a license?

License / Service Plan questions » How do I re-download the software for which I own a license?

If you’d like to re-download the software you own, you can do so via your CLZ account.. This page is your personal access to your licenses and download links, to activate the free CLZ Cloud, to activate Service Plans, etc. Please select below what you’d…

How do I order as a gift?

License / Service Plan questions » How do I order as a gift?

When ordering just enter your own name and email address, the license key and CLZ account will be generated with your name and all information will be sent to your email address. After ordering, simply contact us here and we will manually change the license name and…

Unlocking the software

Collector desktop software » Unlocking the software

Here’s how to install and unlock your software: Installing the software (if you are already running the trial edition, you can skip these steps) Download the full installer from your account at my.clz.com. After downloading, run the installer to install the…

I have problems unlocking / logging in

License / Service Plan questions » I have problems unlocking / logging in

If you don’t remember the password of your CLZ Account, you can reset it on the My.CLZ.com page here.

About Update Plans / Service Plans

Collector desktop software » About Update Plans / Service Plans

Subscriptions for the desktop software were previously called “Update Plans” or “Service Plans”. On Feb 12, 2019 the desktop software has become subscription software, and the new “Subscriptions” replaced the old “Update…

Subscriptions

Collector desktop software » Subscriptions

The Collector desktop software is subscription software. The subscription fee includes: all software updates 2nd line customer support access to the following CLZ online services: the CLZ Core online database (to get automatic details and cover images) the…

Find Image Online tool now uses Bing

Find Image Online tool now uses Bing

The Find Image Online tool previously used Google Images to find images. However, it turns out that on December 1, 2015, Google terminated the free Google Image Search API that we were using, causing our Find Image Online functionality to stop working. Google…

How can I get a refund?

License / Service Plan questions » How can I get a refund?

Step 1: Ask for help if you need it. If one of these cases applies to you: The software (or part of it) isn’t working. Something is bugging me in the software. I don’t understand how to do something in the software. I purchased the wrong…

I purchased the wrong software.

License / Service Plan questions » I purchased the wrong software.

If you either: Purchased the wrong software Purchased a Service Plan, but for the wrong software Purchased a subscription to “Connect” while you wanted an “Service Plan” for the Desktop Software, We can likely trade your wrong purchase in…

I am having problems ordering, please help?

License / Service Plan questions » I am having problems ordering, please help?

Entered all details correctly? The most common reason for not getting through with your credit card payment is that you may have mistyped a digit, mistyped or forgot to enter the safety code on the back of the card or that your card cannot be used for…

Do you charge extra for credit card orders?

License / Service Plan questions » Do you charge extra for credit card orders?

We do not have any hidden or extra charges if you order by credit card. That said, your card company might still charge you extra. Collectorz.com is based in Amsterdam, the Netherlands, and some credit card companies charge additional fees for international orders.…

Can I use 1 license on more than one computer?

License / Service Plan questions » Can I use 1 license on more than one computer?

You can not use your license on more than one computer. For use on multiple computers, use our web-app “.

Collector desktop software

Collector desktop software

Subscriptions Unlocking the software Updating your software