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About Update Plans / Service Plans
Collector desktop software » About Update Plans / Service Plans
Subscriptions for the desktop software were previously called “Update Plans” or “Service Plans”. On Feb 12, 2019 the desktop software has become subscription software, and the new “Subscriptions” replaced the old “Update…
License / Service Plan questions
License / Service Plan questions
How do I re-download the software for which I own a license? Can I use 1 license on more than one computer? How do I order as a gift? Do you charge extra for credit card orders? I am having problems ordering, please help? I purchased the wrong software. How can…
How do I re-download the software for which I own a license?
License / Service Plan questions » How do I re-download the software for which I own a license?
If you’d like to re-download the software you own, you can do so via your CLZ account.. This page is your personal access to your licenses and download links, to activate the free CLZ Cloud, to activate Service Plans, etc. Please select below what you’d…
How can I get a refund?
License / Service Plan questions » How can I get a refund?
Step 1: Ask for help if you need it. If one of these cases applies to you: The software (or part of it) isn’t working. Something is bugging me in the software. I don’t understand how to do something in the software. I purchased the wrong…
I purchased the wrong software.
License / Service Plan questions » I purchased the wrong software.
If you either: Purchased the wrong software Purchased a Service Plan, but for the wrong software Purchased a subscription to “Connect” while you wanted an “Service Plan” for the Desktop Software, We can likely trade your wrong purchase in…
Subscriptions
Collector desktop software » Subscriptions
The Collector desktop software is subscription software. The subscription fee includes: all software updates 2nd line customer support access to the following CLZ online services: the CLZ Core online database (to get automatic details and cover images) the…