Photo Collector Support

Frequently Asked Questions:

Buying, licenses and delivery - How do I upgrade to the newest version? - I lost my license, can you please resend it to me? - When can I expect my barcode scanner or CD to arrive? - I have already ordered but not received my license? - How can I download a previous version of my software? - I have a new email address, how can I let you know? - My license key doesn't work, now what? - What's the difference between the Standard and the Pro edition? [ more ... ] Your database and images - How do I transfer the data and software to another computer? - I do not see my data any more. Can you help? - I had to reinstall my computer, how can I get started again? - Does Photo Collector support RAW files? [ more ... ] Sorting and editing your database - My list is not sorted properly, why? - How can I order my items in the order they were added? - How do I add a new genre? - Can I change the field value for multiple items in one go? [ more ... ] Searching your database - How can I search for specific items in my data? [ more ... ]

Printing - How can I print a selection of my database? - The printed list does not appear in the correct sort order. [ more ... ] Network feature : sharing your collection - Can we use the Collectorz.com software on our network? - How does sharing a database work? - How can we set up a shared database on our network? [ more ... ] Warnings and error messages - I am having connection problems, please help? - "Failed to open database. Your license key is already in use". - "Trial expired" [ more ... ] Miscellaneous - Will your software run under Windows 7? - Do you have an Affiliate Program? - Are you working on a Mac version? - Do you have a program for my collection of ...... ? [ more ... ]

Couldn't find your answer in the FAQ?

.. then you can check our discussion forum or you can contact us directly:

Collectorz.com Discussion Forum A great place to discuss questions and suggestions with other Photo Collector users. Go to the Photo Collector Discussion Forum (Creating a forum account is free, just use the Register link at the top right.)

Contact us directly Do you have a question that can only be answered by someone from Collectorz.com? Then contact us using the Support Request Form.