Purchasing, upgrading, license keys, shipping, etc
- Do you ship worldwide, and what are the delivery times for the scanner and CD ?
- How do I upgrade to the new version and what does it cost?
- After my purchase, how long will it take before I receive my license key?
- I have ordered, but have not received my license key. Can you help?
- What do I get when ordering premium support ?
- My license key doesn't work? Can you help me?
- How do I order multiple licenses of the same product?
- If I buy one license, can I use it on more than one computer?
- I have the Standard edition, how can I upgrade to the Pro edition and what does it cost?
- How can I change my email address with Collectorz.com ?
- What is the difference between the Standard and Pro editions?
Installing / Updating
- If I upgrade to the new version, will I have to re-enter all my data?
- I have downloaded the new version, but when I start it the program still shows the old version number?
Internet connection and firewall issues
- I get an error message 'Can't resolve hostname to IP address' or 'connection refused (error #100xx)' or 'The version information could not be retrieved' when the program wants to go online for sending or retrieving information. How do I fix this?
Images
- I moved my images to another location on my computer. How can I update the image links in the program?
- I have changed the image and the old one still shows up?
Data
- When I rotate an image, the image is not rotated in other programs?
- When I start the program I get the error "Failed to create backup: A call to an OS function failed."
- How do I transfer the program and the data to another computer?
- The program doesn't show my data anymore. Can you help getting it back?
- How do I make a backup of the data?
- I just upgraded to Vista and my data is not saved any more after I make changes.
- Is there a way to share data between computers over a network ?
- How can I share my collection information with a friend?
Windows Vista
- Does your software work under Vista ?
- How do I access my collection data after upgrading to Vista?
- How do I run the program under 64-bit Windows versions ?
Printing
- How can I print just a selection of items instead of my entire list?
- When I print a list, the items do not appear in the correct order. How can I fix this?
- When I try to change the columns of my printed list, it doesn't seem to have any effect. Why?
- Can I print page ranges, or save my collection as a PDF file ?
Sorting, Grouping and Searching
- My list isn't sorted / alphabetized correctly. How can I fix this?
- How can I get my latest additions sorted at the top of the list?
- How do I change the order of items in the "tree" on the left side of the main screen?
- How do I change what data is displayed in the List view?
- What is the ID field?
- How can I change/make folders?
Mac
- Is there going to be a Mac version?
HTML export
- The covers don't show up om my uploaded webpages, what is wrong ?
- How do I setup my own website?
- With the HTML export is it possible to sort or search the contents?
- Can I modify the Details HTML page?
Suggestions / Feature Requests
- How do you handle feature requests?
- Why don't you implement feature X?
Miscellaneous
- Do you have a [insert your language here] version of the program?
- I had a harddrive crash / had to completely reinstall Windows, how can I get the collection back / working again ?
- How do I change the currency that is used for the price fields?
- Do you have a Linux edition of your software?
- I am trying to register for the forum but it does not seem to work, what am I doing wrong ?
- Can the software support multiple languages at the same time, like English, Russian, Greek, etc?
- Is there a way to print out the complete manual of the program ?