Welcome to the Music Collector Support page!

Please search our FAQ list and user manual:

Enter some keywords related to your question, then click the big green button.
Example searches: re-download / sync & share / license key / standard pro difference / upgrade / transfer to another computer

Frequently Asked Questions:

Your database and images

CLZ mobile apps for iPhone, iPad and Android

Software Licences, Update Plans & CLZ Accounts

Barcode scanners

Sorting and editing your database

Exporting and importing data

Warnings and error messages

Syncing with CLZ Cloud / Connect


Automatic data and images from the online database

Network feature : sharing your collection

Using Connect

Buying / ordering

Searching your database

Cataloging and Playing Music Files

CD Trustee

CD/DVD Carousels

Can't find the answer to your question?

If you tried searching the FAQ and Manual and you were not able to find your answer,
then please Contact us directly using the Support Request Form.

Alternatively, ask other users on the User Forum

The Music Collector User Forum is a great place to discuss questions and suggestions with other Music Collector users.

IMPORTANT: If your question requires an answer from a Collectorz.com employee (e.g. for license issues, bug reports, etc..), it's better to contact us directly using the Support Request Form

(Creating a forum account is free, just use the Register link at the top right.)