Welcome to the Music Collector Support page!

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Frequently Asked Questions:

Software licenses - How do I re-download the software for which I own a license? - Can I use one license on more than one computer? - How do I upgrade to the latest Windows version? [ more ... ]	Your database and images - How do I transfer the data and software to another computer? - I have duplicate entries in my database. Why, and how do I correct it? - How do I create a backup of my data? [ more ... ]
CLZ mobile apps for iPhone, iPad and Android - Why do I need to install Bonjour from Apple? - When refreshing the device list, I get "Unable to initialize Bonjour". - How do I transfer my collection to the CLZ mobile app? [ more ... ]	Barcode scanners - CueCat: How do I install and use the Cuecat barcode scanner? - Can I also use other barcode scanners with your software? - CueCat: My Cuecat scanner is not working properly, can you help? [ more ... ]
Warnings and error messages - "I/O error 32" - I am having connection problems, please help? - "Failed to open database. Your license key is already in use". [ more ... ]	Using Connect - What is the difference between a Full Connect subscription and a Sync & Share account? - I am having trouble accessing my Connect account. - What is Core? [ more ... ]
Network feature : sharing your collection - How does sharing a database work? - How can we set up a shared database on our network? - Can we use the Collectorz.com software on our network? [ more ... ]	Exporting and importing data - Can I import an existing database into the software? - Can I export my data to Excel? - Can I create HTML pages for my own website? [ more ... ]
Sorting and editing your database - Can I change the Index values? - How can I order my items in the order they were added? - Can I control the next Index value assigned? [ more ... ]	Printing - How can I print a selection of my database? - Can I print barcode labels using Collectorz.com software? - Can I print full covers of a CD or DVD? [ more ... ]
Add Albums Automatically - How do I add multi-disc albums? - Can I use Music Collector to catalog vinyl (LPs) too? - What is the best way to add CDs to the database? [ more ... ]	Buying / ordering - What is your license policy? - When can I expect my barcode scanner to arrive? - Is your software compatible with Windows 8? [ more ... ]
Syncing with Connect - When I sync to Connect I get an 'Unexpected String >' error, followed by 'Invalid XML' - Syncing: Why do the same items keep showing as updates? - After uploading to Connect, I don't see my own images/plots/tracks. Why is that? [ more ... ]	Cataloging and Playing Music Files - How do I unlink music files? - My Play buttons and links don't work, why is that? - How do I change the default media player? [ more ... ]
CD/DVD Carousels - I cannot find the Carousel controls, for example the eject button? - I am having problems using the CenturionCD carousel. - My carousel is not detected, what can I do? [ more ... ]	Searching your database - How can I search for specific items in my database? - When I make a filter, the AND / OR changes all the time. - How can I search for a track by title? [ more ... ]
CD Trustee - How do I import my CD Trustee database into Music Collector? - Where can I change the Slot ID that I used in CD Trustee? [ more ... ]