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FAQ: CLZ mobile apps for iPhone, iPad and Android
The import file was not found
When importing your collection to our CLZ mobile apps via USB you may encounter the error 'The import file was not found'. This occurs when the import file is not placed in the correct location. it can also occur if the import file is renamed. Here are two important things to check:
- The zip file generated while exporting via USB must NOT be renamed. e.g. The Movie Collector file is called 'clzmoviesdata.zip', if it's called 'clzmoviesdata (1).zip' it won't be found. You will have to rename the file, or export it again to a new location.
- You must place the generated zip file on the Root Directory of your device.
- If you haven't already, be sure to read through the USB export instructions.
If the issue persists, use the Support Form link below to contact us.
Can't find the answer to your question?
If you tried searching the FAQ and Manual and you were not able to find your answer,
then please Contact us directly using the Support Request Form.
Alternatively, ask other users on the User Forum
The Music Collector User Forum is a great place to discuss questions and suggestions with other Music Collector users.
IMPORTANT: If your question requires an answer from a Collectorz.com employee (e.g. for license issues, bug reports, etc..), it's better to contact us directly using the Support Request Form