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FAQ: CLZ mobile apps for iPhone, iPad and Android

Q: I updated my CLZ app through the Market and get "Package file was not signed correctly".

Q: I get an 'Invalid Login' error when I try to add or sync with Connect

The import file was not found

When importing your collection to our CLZ mobile apps via USB you may encounter the error 'The import file was not found'. This occurs when the import file is not placed in the correct location. it can also occur if the import file is renamed. Here are two important things to check:

The zip file generated while exporting via USB must NOT be renamed. e.g. The Movie Collector file is called 'clzmoviesdata.zip', if it's called 'clzmoviesdata (1).zip' it won't be found. You will have to rename the file, or export it again to a new location.

You must place the generated zip file on the Root Directory of your device.

If you haven't already, be sure to read through the USB export instructions.

If the issue persists, use the Support Form link below to contact us.

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Q: Error message 'Failed to pass the license check of the Android Market'

Q: When refreshing the device list, I get "Unable to initialize Bonjour".

Q: I have Bonjour installed, but I still get "No devices found".

Q: When I click Export, I get "Device disappeared".

Q: When I click Export, I get "Error creating XML file".

Q: When I click Export, I get "Error creating zip archive".

Q: When I click Export, I get "Error connecting for transfer".

Q: During export, I get the error "Connection lost during transfer"

Q: After the export completes, I get the warning "Some images didn't export correctly".

Q: What if I keep having problems exporting over Wi-Fi? Use USB!

Q: Can I export more than one database?

Q: How do I transfer my collection to the CLZ mobile app?

Q: Why do I need to install Bonjour from Apple?

Q: How do I delete the example database in my mobile app?

Q: Can I transfer the data from my CLZ mobile app back to my desktop computer?

Q: iPhone/iPad: My CLZ mobile iPhone/iPad crashes on start up, now what?

Q: How do I reinstall my CLZ mobile app?

Q: How do I edit data on my mobile device?

Q: Can the CLZ mobile app handle my large collection?

Q: Can I export field [...] to my CLZ mobile app?

Q: Do you have a mobile app for Blackberry devices?

Q: Do you have a mobile app for Windows Phone 7 devices?

Q: Ping and Bonjour Test

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If you tried searching the FAQ and Manual and you were not able to find your answer,
then please use the Support Request Form to contact us directly.