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FAQ: CLZ mobile apps for iPhone, iPad and Android

During export, I get the error "Connection lost during transfer"

This error occurs when the transfer was started successfully (and some data was sent), but then the connection was lost.

Possible causes and solutions:

  • Unstable Wi-Fi connection: Move closer to your Wi-Fi access point.
  • Wi-Fi disabled: After a few minutes your mobile device could become idle and disable its WiFi automatically). To fix this, go to your mobile device preferences screen and in "General" or "Wifi"Settings" switch off "Auto Lock" - or something similar that locks your device after a few seconds.
  • App not on Import page: Make sure your mobile app is still on the Import page, try the Export again and don't navigate away from the Import page while the Export runs.

Finally, if you keep having problems exporting over Wi-Fi, consider transferring over USB!

IMPORTANT: We have received reports from several users that after they received the above error, their collection was correctly exported to their device anyway. Which means there may be a bug in the latest Windows version that causes the program to report "Connection lost during transfer" while there actually was no problem at all.
So if you received the above error, please check your device to see if the export succeeded after all. Of course, we are investigating this issue now.

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