MP3 Collector Customer Support

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Example searches: export iphone / license key / standard pro difference / upgrade to pro

Frequently Asked Questions:

Software licenses - Can I use one license on more than one computer? - How do I re-download the software for which I own a license? - What's the difference between the Standard and the Pro edition? [ more ... ]	Your database and images - How do I transfer the data and software to another computer? - How do I create a backup of my data? - How do I merge list items? [ more ... ]
Sorting and editing your database - Can I store the location of my items? - There is no "2012" entry in my year list. What now? - How do I add a new genre? [ more ... ]	Printing - How do I print the manual? - How can I print a selection of my database? - The printed list does not appear in the correct sort order. [ more ... ]
Warnings and error messages - "Failed to open database. Your license key is already in use". - I am having connection problems, please help? - "Stream write error" [ more ... ]	Buying / ordering - When can I expect my barcode scanner or CD to arrive? - What is your license policy? - What is your refund policy? [ more ... ]
Searching your database - How can I search for specific items in my database? [ more ... ]

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then please use the Support Request Form to contact us directly.

Alternatively, ask other users on the User Forum

The MP3 Collector User Forum is a great place to discuss questions and suggestions with other MP3 Collector users.

IMPORTANT: If you need an answer from Collectorz.com Support, please do NOT use the user forum.
Instead, contact us directly using the Support Request Form