Collectorz.com MP3 Collector Support page

Frequently Asked Questions about MP3 Collector:

Buying, licenses and delivery

- I lost my license, can you please resend it to me?

- I have already ordered but have not received my license.

- When can I expect my barcode scanner or CD to arrive?

- Standard and Pro licenses: what are the differences?

- How can I pay when I order with Collectorz.com?

- How do I upgrade to a new version and what does it cost?

Your database and images

- How do I transfer the data and software to another computer?

- I do not see my data any more. Can you help?

- I had to reinstall my computer, how can I get started again?

- How do I make a backup of my data?

Sorting and editing your database

- My list is not sorted properly, why?

- How can I sort on when the item was entered?

- How do I add a new genre?

Searching items in your database

- How can I search for specific items in my data?

Printing

- How can I print a certain part of my database?

- When I print a list, the items do not appear in the correct sort order.

- When I select some fields to print, they are not printed.

Warnings and error messages

- "Backup folder ... not found" or "Code 6 - the handle is invalid"

- "Failed to create backup: A call to an OS function failed."

- "Trial expired"

Miscellaneous

- Is there going to be a Mac version?

- Does your software work under Vista?

- How do I access my collection data after upgrading to Vista?

- How do I run the program under 64-bit Windows versions?

Couldn't find your answer in the FAQ?

.. then you can check our discussion forum or you can contact us directly:

Collectorz.com Discussion Forum

A great place to discuss questions and suggestions with other MP3 Collector users.

Go to the MP3 Collector Discussion Forum

(Creating a forum account is free, just use the Register link at the top right.)

Contact us directly

Do you have a question that can only be answered by someone from Collectorz.com?

Then contact us using the Support Request Form.