Movie Collector Customer Support

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Frequently Asked Questions:

Software licenses - Can I use one license on more than one computer? - How do I re-download the software for which I own a license? - How do I upgrade to the latest Windows version? [ more ... ]	Your database and images - How do I transfer the data and software to another computer? - How do I create a backup of my data? - How can I switch from the Windows to the Mac edition? [ more ... ]
CLZ mobile apps for iPhone, iPad and Android - When refreshing the device list, I get "Unable to initialize Bonjour". - How do I transfer my collection to the CLZ mobile app? - Why do I need to install Bonjour from Apple? [ more ... ]	Barcode scanners - OPN-2001: How do I install and use the OPN-2001 scanner? - The program says 'No Scanner Found'. Now what? - CueCat: How do I install and use the Cuecat barcode scanner? [ more ... ]
Exporting and importing data - Can I import an existing database into the software? - Can I export my data to Excel? - Can I modify the Details HTML page? [ more ... ]	Sorting and editing your database - Can I store the location of my items? - Can I change the Index values? - There is no "2012" entry in my year list. What now? [ more ... ]
Network feature : sharing your collection - How does sharing a database work? - How can we set up a shared database on our network? - Can I share one database between Windows and Mac computers? [ more ... ]	Printing - How do I print a list of all items in the database? - How can I print a selection of my database? - How do I print the manual? [ more ... ]
Buying / ordering - When can I expect my barcode scanner or CD to arrive? - What is your license policy? - System Requirements [ more ... ]	Warnings and error messages - "Failed to open database. Your license key is already in use". - I am having connection problems, please help? - "Stream write error" [ more ... ]
Using Connect - When friends visit my page, they get "This user has a private collection." - I am having trouble accessing my Connect account. - What is Movie Collector Connect? [ more ... ]	Media Center viewer MCE - I have problems using the MCE viewer, what now? - Can I play my movies from the Media Center viewer ? - When I edit or add a new movie in Movie Collector I do not see the changes when using Media Center. Why? [ more ... ]
Collectorz.com Connect - I am having trouble logging into my Connect account. - Can I use more than 1 database in Connect? - Syncing: Why do I need to link my movie entries before uploading to Connect? [ more ... ]	Add Movies Automatically - Why don't I get Audience Rating information for my DVDs? - The search doesn't find my movie. Can I still add it? - Can I add my VHS movies using the Add Automatically screen? [ more ... ]
Searching your database - How can I search for specific items in my database? - When I make a filter, the AND / OR changes all the time. [ more ... ]	CD/DVD Carousels - Will your software work with the Brand X Carousel ? [ more ... ]

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IMPORTANT: If you need an answer from Collectorz.com Support, please do NOT use the user forum.
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