Welcome to the Movie Collector Support page!

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Frequently Asked Questions:

Your database and images - How do I transfer the data and software to another computer? - How do I create a backup of my data? - I have duplicate entries in my database. Why, and how do I correct it? [ more ... ]	Software licenses - How do I re-download the software for which I own a license? - Can I use one license on more than one computer? - How do I upgrade to the latest Windows version? [ more ... ]
CLZ mobile apps for iPhone, iPad and Android - How do I transfer my collection to the CLZ mobile app? - Why do I need to install Bonjour from Apple? - When refreshing the device list, I get "Unable to initialize Bonjour". [ more ... ]	Barcode scanners - CueCat: How do I install and use the Cuecat barcode scanner? - Can I also use other barcode scanners with your software? - CueCat: My Cuecat scanner is not working properly, can you help? [ more ... ]
Using Connect - What is the difference between a Full Connect subscription and a Sync & Share account? - I am having trouble accessing my Connect account. - What is Core? [ more ... ]	Exporting and importing data - Can I import an existing database into the software? - Can I export my data to Excel? - Can I modify the Details HTML page? [ more ... ]
Printing - How do I print a list of all items in the database? - The printed list does not appear in the correct sort order. - How can I print a selection of my database? [ more ... ]	Network feature : sharing your collection - Can we use the Collectorz.com software on our network? - How can we set up a shared database on our network? - How does sharing a database work? [ more ... ]
Warnings and error messages - "Failed to open database. Your license key is already in use". - "I/O error 32" - I am having connection problems, please help? [ more ... ]	Sorting and editing your database - My list is not sorted properly, why? - Can I store the location of my items? - How do I add a new genre? [ more ... ]
Buying / ordering - What is your license policy? - Is your software compatible with Windows 8? - How do I order multiple licenses of the same product? [ more ... ]	Media Center viewer MCE - Can I play my movies from the Media Center viewer ? - How do I browse my movies in the Media Center viewer? - When I edit or add a new movie in Movie Collector I do not see the changes when using Media Center. Why? [ more ... ]
Syncing with Connect - When I sync to Connect I get an 'Unexpected String >' error, followed by 'Invalid XML' - I am having trouble logging into my Connect account. - After uploading to Connect, I don't see my own images/plots/tracks. Why is that? [ more ... ]	CD/DVD Carousels - I cannot find the Carousel controls, for example the eject button? - My carousel is not detected, what can I do? - Will your software work with the Brand X Carousel ? [ more ... ]
Searching your database - How can I search for specific items in my database? - When I make a filter, the AND / OR changes all the time. [ more ... ]	Add Movies Automatically - Can I add my VHS movies using the Add Automatically screen? - How do I disable the Backdrop/Poster images? - Can I scan a cover image from within the program with my scanner? [ more ... ]