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FAQ: Buying / ordering
What is your refund policy?We have a 90-day money back guarantee.
When you are not happy with your purchase we will refund your order.
No questions asked.
Only unused scanners can be refunded.
You have to return the scanner in the original packaging including all extras and cables to our warehouse in Portland OR, USA.
Only after receiving the scanner back we can refund the purchase.
Please note that we only refund the purchase price of the scanner or CD, not the S&H.
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If you tried searching the FAQ and Manual and you were not able to find your answer,
then please use the Support Request Form to contact us directly.