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FAQ: Software licenses

Q: How do I upgrade to the latest Windows version?

Q: How do I upgrade to the latest Mac OS X version?

Q: I lost my license key, can you please resend it to me?

Q: How do I re-download the software for which I own a license?

Q: I have already ordered but not received my license?

Q: I have the Standard edition, how can I upgrade to PRO?

Q: "This license was issued for a previous version..."

Q: My license key can't be validated, now what?

Q: What's the difference between the Standard and the Pro edition?

Q: How can I contact you directly for customer support?

Q: What is Priority Support?

Q: I have a new email address, how can I let you know?

Q: I upgraded but still see the old version number. Why?

Q: Can I use one license on more than one computer?

Q: How do I access my collection under Vista / Windows 7 / Windows 8?

Q: Can I use the program on a computer without an internet connection?

Q: How do I uninstall the software?

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