Purchasing, upgrading, license keys, shipping, etc
- How do I upgrade to the new version and what does it cost?
- How long will it take to receive the Backup CD and/or barcode scanner I ordered?
- After my purchase, how long will it take before I receive my license key?
- My license key doesn't work? Can you help me?
- If I buy one license, can I use it on more than one computer?
- How do I order multiple licenses of the same product?
- I have the Standard edition, how can I upgrade to the Pro edition and what does it cost?
Installing / Updating
- If I upgrade to the new version, will I have to re-enter all my data?
- I have downloaded the new version, but when I start it the program still shows the old version number?
Internet connection and firewall issues
- I get an error message 'Can't resolve hostname to IP address' or 'connection refused (error #100xx)' or 'The version information could not be retrieved' when the program wants to go online for sending or retrieving information. How do I fix this?
Images
- My images do not show up anymore. Can you help getting them back?
- I moved my images to another location on my computer. How can I update the image links in the program?
- I have changed the image and the old one still shows up?
Data
- How do I transfer the program and the data to another computer?
- The program doesn't show my data anymore. Can you help getting it back?
- How do I make a backup of the data?
- I just upgraded to Vista and my data is not saved any more after I make changes.
- Is there a way to share data between computers over a network ?
- How can I share my collection information with a friend?
Windows Vista
- Does your software work under Vista ?
- How do I access my collection data after upgrading to Vista?
- How do I run the program under Vista 64-bit?
Printing
- How do I print a list of all movies in the database?
- How can I print just a selection of items instead of my entire list?
- When I print a list, the items do not appear in the correct order. How can I fix this?
- When I try to change the columns of my printed list, it doesn't seem to have any effect. Why?
- How do I view or print a list of all items that are loaned out?
- Can I print page ranges, or save my collection as a PDF file ?
Barcode scanning
- Which barcode scanner do you recommend for use with this program?
- Does the Flic laser scanner require drivers for its installation ?
- How should I install and use the Cuecat ?
- How do I use the Flic scanner to scan and unload a batch of barcodes in one go, and how much can the scanner hold ?
- Can the scanners be used to upload barcodes to other programs as well ?
- Can I use the barcode scanner to find an item?
- My computer does not have a serial port. Can I still use the Flic barcode scanner?
- Using barcode searching and having trouble?
- When trying to initialize my Flic barcode scanner I get a message that the scanner could not be detected. What can I do?
- Can I also use other barcode scanners with your software?
Adding items to the database
- Can I use Movie Collector to search for info on VHS tapes in the online info sources ?
- Having trouble finding a movie on IMDB?
- Can I add a new website to the list of Info Sources?
- Can I add multiple items from one set of search results?
- I can't find information through the online info sources, can I add it manually?
- Can I search for- and add HD-DVD and Blu-Ray movies ?
- I have an existing database of items, is there an import feature?
- Are the search results merged when selecting more than one on any search ?
- How can I search for adult movies ?
Sorting, Grouping and Searching
- My list isn't sorted / alphabetized correctly. How can I fix this?
- How can I get my latest additions sorted at the top of the list?
- How do I change the order of items in the "tree" on the left side of the main screen?
- After I have used the Quick Search or Filter function, how can I go back to viewing my entire database?
- How do I change what data is displayed in the List view?
- How can I use the software to help track my catalogued items?
- Can I change the Index values?
- Can I control the next Index value assigned?
- How can I change/make folders?
- What is the ID field?
Mac
- Can I transfer the data from Windows to Mac ?
- Will the Flic barcode scanner and Cuecat also work on my Mac ?
- After I downloaded the upgrade it seems the program has not been upgraded. Am I doing something wrong ?
- Will your software it work with an Intel based Mac ?
Exporting to iPod Notes
- In the Export to iPod Notes screen the Export button is always inactive. Why?
- My iPod does not appear in the Destination iPod box, even after clicking the Find my iPod button. How can I fix this?
- I exported my entire database to my iPod, including Detail Pages, but when I browse the list on my iPod some folders are empty. Why?
HTML export
- The covers don't show up om my uploaded webpages, what is wrong ?
- How do I setup my own website?
- With the HTML export is it possible to sort or search the contents?
- Can I modify the Details HTML page?
Carousel
- Where are the carousel controls in the software and which carousels are supported ?
- Will your software work with the Brand X Carousel ?
Suggestions / Feature Requests
- How do you handle feature requests?
- Why don't you implement feature X?
Miscellaneous
- Do you have a [insert your language here] version of the program?
- I had a harddrive crash / had to completely reinstall Windows, how can I get the collection back / working again ?
- Can I use your software in combination with my PDA, Pocket PC or mobile (smart)phone ?
- Is it possible to expand the number of actors recorded in the database beyond 10?
- Do you have a Linux edition of your software?
- How do I change the currency that is used for the price fields?
- Can I start up audio, view images or video directly by linking an item to it and clicking somewhere ?
- Is it possible to customize the icons in the Tree/List view?
- Can the software be used to run a library?
- I am trying to register for the forum but it does not seem to work, what am I doing wrong ?
- Can the software support multiple languages at the same time, like English, Russian, Greek, etc?
- Is there a way to print out the complete manual of the program ?