Bar code scanners and backup CDs are physical goods that are shipped to you.
Software products are delivered electronically: you receive a license key by email.
Please find below the details of our shipping methods.
Product
Destination
Method
Duration
Bar code scanner
USA
USPS Priority
2-5 days
Software CD
USA
USPS Airmail1
2-5 days
Bar code scanner
Europe2
TNT Package
2-7 days
Software CD
Europe
TNT Mail3
2-7 days
Bar code scanner
Rest of world
USPS Global Priority
2-4 weeks
Software CD
Rest of world
USPS Airmail1
2-4 weeks
1: USPS Priority if ordered together with a bar code scanner
2: EU countries + Norway, Switzerland, Croatia, Serbia, Bosnia, Albania, Channel Islands
3: TNT Package if ordered together with a bar code scanner
Your license is valid for the version of the product available at the time of purchase, for a specific edition (Standard or Pro) and a specific operating system (Windows or Mac). Your license will remain valid for minor feature updates and bugfixes. Major upgrades require a new license, that owners of a previous version can purchase at a substantial discount.
A major upgrade is defined as having a new major version number, e.g. from version 4.11.3 to 5.0.1
Upgrading to a major new version is not obligatory; the latest release of the previous major version will remain available for download. Your database will remain available in a format readable by that version.
The Collectorz.com privacy policy is simple: we do not sell, rent or give your personal information to any third party.
Order Information
For the purpose of fulfilling orders, we collect contact information (name, address, country, zipcode and email address).
We do not receive or store financial information for credit card orders. These are processed securely using 128-bit encryption by the specialized payment processing company Bibit. For bank transfers, we do not receive your bank account number.
Collectorz.com does not sell or use your private information (name, address, phone, email address, etc) for any purpose
other than to ship you your order and to notify you of major upgrades (optional, you can opt out of this during the order process).
The Collectorz.com Newsletter
If, during the order process,you choose to subscribe to our Collectorz.com Newsletter, your email address will be used to send this monthly newsletter and not for any other purpose. We do not sell, rent or give email addresses of newsletter subscribers to third parties.
If you are subscribed to our newsletter, you can unsubscribe at any time by selecting the Newsletter section from the menu of the relevant product section of this website.
Website
The website uses cookies to personalize the displayed content and to measure the effectiveness of online advertising (e.g. Google Adwords). We do not use any third-party cookies. This cookies only holds a unique visitor id and no personal information at all.
License validation
To unlock a Collectorz.com product, the purchased license name and key are checked against our online server. The data sent from the user's computer only contains the product name, the license name, the license key, the install date and the current date.
