Game Collector Customer Support

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Frequently Asked Questions:

Software licenses - Can I use one license on more than one computer? - How do I re-download the software for which I own a license? - How do I upgrade to the latest Windows version? [ more ... ]	Your database and images - How do I transfer the data and software to another computer? - How do I create a backup of my data? - Can I change the details (template) in the main screen? [ more ... ]
Barcode scanners - The program says 'No Scanner Found'. Now what? - CueCat: My Cuecat scanner is not working properly, can you help? - CueCat: How do I install and use the Cuecat barcode scanner? [ more ... ]	CLZ mobile apps for iPhone, iPad and Android - When refreshing the device list, I get "Unable to initialize Bonjour". - How do I transfer my collection to the CLZ mobile app? - Why do I need to install Bonjour from Apple? [ more ... ]
Exporting and importing data - Can I import an existing database into the software? - Can I export my data to Excel? - Can I modify the Details HTML page? [ more ... ]	Sorting and editing your database - Can I store the location of my items? - Can I change the Index values? - There is no "2012" entry in my year list. What now? [ more ... ]
Network feature : sharing your collection - How does sharing a database work? - How can we set up a shared database on our network? - "Opening the database in read-only" [ more ... ]	Printing - How do I print the manual? - How do I print a list of all items in the database? - How can I print a selection of my database? [ more ... ]
Buying / ordering - When can I expect my barcode scanner or CD to arrive? - What is your refund policy? - Do you charge extra for credit card orders? [ more ... ]	Warnings and error messages - "Failed to open database. Your license key is already in use". - I am having connection problems, please help? - "Cannot create file : [folder]sort title.txt" [ more ... ]
Using Connect - I am having trouble accessing my Connect account. - When friends visit my page, they get "This user has a private collection." - Syncing: Why do the same items keep showing as updates when I sync to Connect? [ more ... ]	Collectorz.com Connect - I am having trouble logging into my Connect account. - Can I use more than 1 database in Connect? - Which version of the PC/Mac edition do I need to use Connect? [ more ... ]
Searching your database - How can I search for specific items in my database? - When I make a filter, the AND / OR changes all the time. [ more ... ]

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IMPORTANT: If you need an answer from Collectorz.com Support, please do NOT use the user forum.
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