Welcome to the Game Collector Support page!

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Frequently Asked Questions:

Software licenses - How do I re-download the software for which I own a license? - Can I use one license on more than one computer? - How do I upgrade to the latest Windows version? [ more ... ]	Your database and images - How do I transfer the data and software to another computer? - I have duplicate entries in my database. Why, and how do I correct it? - How do I create a backup of my data? [ more ... ]
Barcode scanners - CueCat: How do I install and use the Cuecat barcode scanner? - Can I also use other barcode scanners with your software? - CueCat: My Cuecat scanner is not working properly, can you help? [ more ... ]	CLZ mobile apps for iPhone, iPad and Android - When refreshing the device list, I get "Unable to initialize Bonjour". - Why do I need to install Bonjour from Apple? - How do I transfer my collection to the CLZ mobile app? [ more ... ]
Warnings and error messages - "I/O error 32" - "Failed to open database. Your license key is already in use". - I am having connection problems, please help? [ more ... ]	Using Connect - What is the difference between a Full Connect subscription and a Sync & Share account? - I am having trouble accessing my Connect account. - What is Core? [ more ... ]
Sorting and editing your database - Can I change the Index values? - How can I order my items in the order they were added? - Can I control the next Index value assigned? [ more ... ]	Network feature : sharing your collection - How does sharing a database work? - How can we set up a shared database on our network? - Can we use the Collectorz.com software on our network? [ more ... ]
Exporting and importing data - Can I export my data to Excel? - Can I import an existing database into the software? - Can I create HTML pages for my own website? [ more ... ]	Printing - How can I print a selection of my database? - Can I print barcode labels using Collectorz.com software? - How do I print a list of all items in the database? [ more ... ]
Buying / ordering - What is your license policy? - When can I expect my barcode scanner to arrive? - Is your software compatible with Windows 8? [ more ... ]	Syncing with Connect - Syncing: Why do the same items keep showing as updates? - After uploading to Connect, I don't see my own images/plots/tracks. Why is that? - Can I use more than 1 database in Connect? [ more ... ]
Searching your database - How can I search for specific items in my database? - When I make a filter, the AND / OR changes all the time. [ more ... ]	Add Games Automatically - What is the quickest way to catalog my games? [ more ... ]