Collectorz.com Game Collector Support page

Frequently Asked Questions about Game Collector:

Buying, licenses and delivery

- I lost my license, can you please resend it to me?

- I have already ordered but have not received my license.

- When can I expect my barcode scanner or CD to arrive?

- Standard and Pro licenses: what are the differences?

- How can I pay when I order with Collectorz.com?

- How do I upgrade to a new version and what does it cost?

Your database and images

- How do I transfer the data and software to another computer?

- I do not see my data any more. Can you help?

- I do not see my images any more. Can you help?

- I had to reinstall my computer, how can I get started again?

- Can I play movies and audio files from your software?

- How do I make a backup of my data?

Sorting and editing your database

- My list is not sorted properly, why?

- When I sort on Index it seems the list is not sorted, why?

- Can I change the Index values?

- How can I sort on when the item was entered?

- How do I add a new genre?

Searching items in your database

- How can I search for specific items in my data?

- I have organized my collection in a specific way, can I match that using your software?

- When I make a filter, the AND / OR changes all the time.

Adding from the online sources

- When I try to add an item, I get a "10060 error", why?

- The search did not return any results, how can I add now?

Printing

- How do I print a list of all items in the database?

- How can I print a certain part of my database?

- When I print a list, the items do not appear in the correct sort order.

- When I select some fields to print, they are not printed.

Exporting and importing data

- I have an existing database. Can I import my database?

- I have more than one database files. Can I transfer items between them?

- Can the HTML export be used to search the contents?

- Can I export my data to Excel?

Cuecat barcode scanner

- How do I install and use the Cuecat barcode scanner?

- How does barcode searching work?

- My Cuecat scanner is not working properly, can you help?

Flic laser barcode scanner

- How do I install and use the Flic laser barcode scanner?

- How does barcode searching work?

- My Flic barcode scanner is not working properly, can you help?

Network feature : sharing your collection

- Can we use the Collectorz.com software on our network?

- How does sharing a database work?

- How can we set up a shared database on our network?

Supported hardware: Carousels, PDAs, iPod

- Will you support viewing a collection on the iPhone or iTouch ?

- Do you support my PDA, Pocket PC or (smart)phone?

- I am having problems using the CenturionCD carousel.

- I cannot find the Carousel controls, such as the eject button.

Warnings and error messages

- "Your Flic could not be detected"

- "This license was issued for a previous version..."

- "Backup folder ... not found" or "Code 6 - the handle is invalid"

- "Failed to open database. Your license key is already in use".

- "Failed to create backup: A call to an OS function failed."

- "Trial expired"

Miscellaneous

- Can I print the full manual of the program?

- Is there going to be a Mac version?

- Can the software be used to run a library?

- Does your software work under Vista?

- How do I access my collection data after upgrading to Vista?

- How do I run the program under 64-bit Windows versions?

Couldn't find your answer in the FAQ?

.. then you can check our discussion forum or you can contact us directly:

Collectorz.com Discussion Forum

A great place to discuss questions and suggestions with other Game Collector users.

Go to the Game Collector Discussion Forum

(Creating a forum account is free, just use the Register link at the top right.)

Contact us directly

Do you have a question that can only be answered by someone from Collectorz.com?

Then contact us using the Support Request Form.