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FAQ: Software licenses

Q: How do I upgrade to the latest Windows version?

Q: Is there a Mac OS X edition of Game Collector?

Q: How do I upgrade to the latest Mac OS X version?

Q: I lost my license key, can you please resend it to me?

How do I re-download the software for which I own a license?

Please enter the email address that we should have on file for you, then click Submit.

We will immediately email your download link(s) and license information to that address.

The email will include download instructions and a direct link to the Previous Download page if applicable.
The Previous Download page offers links to the older versions of the Collectorz.com software, it is a password protected page. Login details will be provided in the email.

Note: The email will be sent immediately, if you do not receive it, please click here to contact us. Please include your full name and address, and any other email addresses you may have used when ordering.

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Q: I have already ordered but not received my license?

Q: I have the Standard edition, how can I upgrade to PRO?

Q: "This license was issued for a previous version..."

Q: My license key can't be validated, now what?

Q: What's the difference between the Standard and the Pro edition?

Q: How can I contact you directly for customer support?

Q: What is Priority Support?

Q: How can I contact you directly for customer support?

Q: I have a new email address, how can I let you know?

Q: I upgraded but still see the old version number. Why?

Q: Can I use one license on more than one computer?

Q: How do I access my collection under Vista / Windows 7?

Q: Can I use the program on a computer without an internet connection?

Q: How do I uninstall the software?

Didn't find the answer to your question?

If you tried searching the FAQ and Manual and you were not able to find your answer,
then please use the Support Request Form to contact us directly.