Book Collector Support

Frequently Asked Questions:

Buying, licenses and delivery - I lost my license, can you please resend it to me? - When can I expect my barcode scanner or CD to arrive? - I have already ordered but not received my license? - How can I download a previous version of my software? - I have a new email address, how can I let you know? - My license key doesn't work, now what? - What's the difference between the Standard and the Pro edition? [ more ... ] Your database and images - How do I transfer the data and software to another computer? - How can I switch from the Windows to the Mac edition? - I do not see my data any more. Can you help? - I do not see my images any more. Can you help? - I had to reinstall my computer, how can I get started again? [ more ... ] Add Books Automatically - Some searches are much slower than others? Why is that? - I own books that do not have ISBNs, can I still add them? - In version 6 I can't find how I can select my info sources? [ more ... ] Sorting and editing your database - My list is not sorted properly, why? - Can I change the Index values? - How can I order my items in the order they were added? - How do I add a new genre? - Can I change the field value for multiple items in one go? [ more ... ] Searching your database - How can I search for specific items in my data? - When I make a filter, the AND / OR changes all the time. [ more ... ] Printing - How do I print a list of all items in the database? - How can I print a selection of my database? - The printed list does not appear in the correct sort order. [ more ... ] Exporting and importing data - Can I create HTML pages for my own website? - Can I import an existing database into the software? - Can I export my data to Excel? [ more ... ] Network feature : sharing your collection - Can we use the Collectorz.com software on our network? - How does sharing a database work? - How can we set up a shared database on our network? [ more ... ] Collectorz.com Connect - How do I upgrade my trial account into a paid account? - I can't log into my Connect account - How do I share my collection with friends? - How do I upload my collection to Collectorz.com Connect? - I need help with Collectorz.com Connect [ more ... ]

Opticon OPN-2001 Laser Scanner - How do I install and use the Opticon OPN-2001 scanner? - My Opticon OPN-2001 scanner is not working properly, help! - Can I download the Opticon OPN-2001 manual? [ more ... ] Opticon OPR-3201 Laser Scanner - How do I use the Opticon OPR-3201 scanner? - The program says 'No Scanner Found'. Now what? [ more ... ] Cuecat barcode scanner - How do I install and use the Cuecat barcode scanner? - My Cuecat scanner is not working properly, can you help? [ more ... ] Flic laser barcode scanner - How do I install and use the Flic laser barcode scanner? - My Flic barcode scanner is not working properly, can you help? - My scanner does not scan the book's ISBN correctly? - What is the Flic protective boot? [ more ... ] Exporting to iPhone, iPod Touch - Can I view my collection on my iPhone or iPod Touch? - Where is the Export to iPhone button? - How do I export my collection to my iPhone? - Problems exporting collection to iPhone / iPod Touch - How to delete the example db from my iPhone / iPod Touch? - Can I export more than one database? [ more ... ] Supported hardware: iPod Classic, Carousel, PDA - Do you support my PDA, Pocket PC or (smart)phone? - I have a problem exporting my collection to my iPod Classic. [ more ... ] Warnings and error messages - "HTTP component is busy; no results" - I am having connection problems, please help? - "This license was issued for a previous version..." - "Failed to open database. Your license key is already in use". - "Trial expired" [ more ... ] Miscellaneous - Will your software run under Windows 7? - Do you have an Affiliate Program? - I already own a barcode scanner, can I use it as well? - Do you have a program for my collection of ...... ? [ more ... ]

Couldn't find your answer in the FAQ?

.. then you can check our discussion forum or you can contact us directly:

Collectorz.com Discussion Forum A great place to discuss questions and suggestions with other Book Collector users. Go to the Book Collector Discussion Forum (Creating a forum account is free, just use the Register link at the top right.)

Contact us directly Do you have a question that can only be answered by someone from Collectorz.com? Then contact us using the Support Request Form.