Welcome to Book Collector Customer Support !
Do you have a question about using Book Collector or a feature request?
- Did you check the manual?
The Book Collector program includes an extensive manual. Choose Help / Manual from inside the program to access it. Or check the full manual in PDF format here. - Check our Frequently Asked Questions list
- FAQs about sorting, ordering or alphabetizing
- FAQs about printing
- None of the above? Then please check the full FAQ list here.
- Use the Book Collector Discussion Forum.
Your question may have already been answered, there may already be a discussion about your feature request. Feel free to join in or create your own topic!
Creating a forum account is free, just use the Register link at the top right of the forum page.
Do you have a question about your purchase, shipment, upgrading, etc..?
(or anything else that is of a more "administrative" nature)
- Lost your license key or discount coupon?
Please use our automated Key/Coupon Request system. - Got a new email address?
Please use our automated Email Change system. - Check our Frequently Asked Questions list
- How do I upgrade to the new version and what does it cost?
- How long will it take to receive the Backup CD and/or barcode scanner I ordered?
- After my purchase, how long will it take before I receive my license key?
- I have ordered, but have not received my license key. Can you help?
- My license key doesn't work? Can you help me?
- How do I order multiple licenses of the same product?
- None of the above? Then please check the full FAQ list here.
- Didn't find your answer in the FAQ?
Then contact us directly using the Support Request Form.
Did you run into a problem with the software?
- Are you running the latest version?
Maybe your problem has already been solved? Use Help / Check for Update from inside Book Collector to update to the latest version. You may also want to read our What's New list first. - Check our Frequently Asked Questions list
- My list isn't sorted / alphabetized correctly. How can I fix this?
- When I try to change the columns of my printed list, it doesn't seem to have any effect. Why?
- How do I transfer the program and the data to another computer?
- My images do not show up anymore. Can you help getting them back?
- The program doesn't show my data anymore. Can you help getting it back?
- None of the above? Then please check the full FAQ list here.
- Check the Book Collector Discussion Forum.
Just browsing the first two pages of topics may already give you the answer you need. - Didn't find your answer in the FAQ or on the forum?
Then contact us directly using the Support Request Form.