TIP: The best ways to get answers to your questions

January 17th, 2013

At Collectorz.com, we’re offering a range of cataloging solutions. First, there’s of course the different products for music, movies, books, comics and videogames.

But on top of that, our solutions are also available in multiple editions, for different platforms, like Windows, Mac, iOS, Android and online (Connect).

Today I’d like to give you some tips on how to get help for each of those editions. That is, how to get the answers to your questions (and the solutions for possible problems) in the fastest way possible.

If you follow these simple tips, not only will you have your answers sooner, but you’ll also help us more efficiently.
So that we can spend more time creating great software :-)

Here we go:
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Posted by alwin

Help us help you: use the Search Box!

April 26th, 2011


In the past few months we have implemented many improvements to the support information that is available on our website. We have made sure that almost all questions we get from customers are answered either on the product home pages, in the manual or in the FAQ.
We did this to improve our service to you, but we were also hoping to reduce the number of support tickets we receive everyday.
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Posted by Syts