"I just wrote a THANK YOU for the professional support - all my Collectorz-problems are solved."
Carl Nielsen (Denmark)
February 17, 2017
"Awesome. Always being proactive. That's why we love you all so much. Such an excellent product(s)."
Brad Turner (USA)
February 16, 2017
You people are AWSOME!
"I can't put into words how much I enjoy using all the software that I have
purchased from your company. Every time I use them I learn a bit more about
them. My Music Collection has 3,343 albums, my Book Collection has 3,833 and
my Movie Collection has over 800. I have had to put a few items in manually,
but I have found new ways of doing things with your programs. All I can say
is, you people are AWSOME!
I have never in all my years of building and programing computers, (more
than 25 years,) come across ANY company that gives the kind of support that
Collectorz does. Even though there is quite a difference in our two time
zone, I have only waited a few hours for a conformation of my request.
Within 2 days I receive a resolution to any of my concerns.
Thank you for your time and programs!"
Les T Phillips (Canada)
February 15, 2017
Awesome customer service
"Thanks Collectorz gang. Always a pleasure working with a company that is as consistent on improving their product as you guys are, as well as having awesome customer service."
Nick B. (USA)
January 25, 2017
Absolutely love my software
"Good morning! I just wanted to write and let you know that I absolutely love my software and the service and the e-mails and improvements you are always making. I use the movie and music software and it is so great to browse my collections through my phone. Keep up the awesome work!!!"
Angelia Beckner (USA)
January 13, 2017
A great bunch programs
"Referencing your server problems. I don't believe there is anyone person or company utilizing the internet with it's mariad ways of having a problem that haven't had a mahjor clitch somewhere along the line.
This short email is just a than k you from a user of your programs to thank you for a great bunch programs Let the complainers rant all they want. You guys (& gals) are tops as far as I am concerned."
Michael Antonelli (USA)
January 13, 2017
i was not effected by the server issue but i felt i must respond to your letter.
Thanks for owning the problem and letting all your users know what happened. There are not many company heads that would take the time to write to their users much less care about a problem that has already been rectified. You showed why I, and i'm sure many others, are glad they purchased Collectorz software. There may be better products (but i doubt it) and there may be cheaper ones (who cares) but you have reconfirmed our faith in Collectorz by demonstrating the balls to take ownership of your problems. BRAVO, ALWIN! I know i made the right decision by choosing Collectorz for my music and movie collections. Keep up the good work.
All the best to you and your team."
Pittmann P. Percer (USA)
January 13, 2017
"I think you are a great company, going above the norms to provide satisfaction and excellent service. So your server goes down, well these things happen. Of course, when one does not know what is happening, one can become verbally aggressive, etc,. However, if one takes the trouble to know who we are dealing with, then it should be fairly easy to know that if there is a problem and CLZ did not talk about it, then it is because you did not know about it. And we should give you the necessary time to fix it.
It is a pity that we cannot respond to your emails particularly when we want to show support for your good service. Maybe you should have a button somewhere that says 'Comment' or maybe you have and I do not know about it.
Anyway, allow me to say once again, thank you for such a good company and for the good service, server failure notwithstanding. I will complain about something when I will have a real reason to do so."
Jimmy Collet (Canada)
January 13, 2017
Keep up the good work
"Hi all at Collectors, I was just reading your last email about your server problem. It happens, no big deal. But what concerned me was that you get negative stuff about your programs. I have had absolutely no problems with the program. In fact I recommend it to anyone that will listen. I had one question when I first started and that was explained politely and quickly. I would like to say keep up the good work."
Ian Gilham (Austria)
January 13, 2017
In case nobody else has something good to say I just want you to know I've always been impressed with your software and support. It is to be expected in 'the real world' that unexpected things like this happen - anyone who thinks servers, databases, client software, network hops, etc. should be up and working perfectly without errors 24/7 365-days-a-year is living in 'an unreal world'!
So happy with your movie collector over the past couple of years that I just bought your game collector software too.
Keep up the great work and thanks for doing what no one else is doing so us collectors can keep track of all our stuff!
A VERY happy customer,"
Jim Rhea (USA)
January 13, 2017
Head and shoulders above your competitors
"I've been a Collectorz.com user/customer for several years. Yes, you've had a few hiccups during that period, and for a person who is not very "computer literate", it's been a little frustrating at times. But in all fairness, you're system and customer service are head and shoulders above your competitors. Frankly, it would be almost impossible for me to manage my DVD and Blu-Ray collection without you. So, thank you for being there."
Pat Brister (USA)
January 13, 2017
I like Collectorz!
"I am very impressed!!! I wish American software companies took care of the Customers as you do!
1.) you recognized my previous 11 year old purchase.
2.) you offered to let me reload that version 4 old software use it on windows (it was originally for the mac), no questions ask & no charge or money
3.) you offered me the newest version 16 for only $7us and by PAYPAL
4.) you do not force me to use the cloud
5.) you do not make me subscribe or rent the software
6.) the occasional update service is cheap & simple
7.) the registration and update were very simple & easy, YEAH!!!
I like Collectorz!"
G. Busch (USA)
January 10, 2017
Proper customer service
"Thank you for your prompt reply and support. I have added new password and purchased an upgrade. However, my reason for this reply is to thank you for an exceptional high standard of customer service. I am impressed and in my opinion you could teach most software providers a thing or two about proper customer service. Thank you again."
Gil Ottosen (Australia)
January 08, 2017
Happy New Year!
"THANKS so much for the help!!!
I upgraded all of my products to the latest version, and I purchased the GameCollector PRO version also !!
Happy New Year !!!
I’ve got a lot of cataloging to do now J !!!
- John (another very HAPPY customer!!)"
John Nelson (USA)
January 01, 2017
"Thank you for your continuing work on such a great program and for the quick help you always give when needed. Happy New Year to you all!"
Jean Barber (USA)
December 31, 2016
"Your quick response with the solution is the best proof of what I understand to be customer service. That's why I recommend CLZ to my friends.
It was an unexpected and pleasant Christmas gift."
Vérter Gomes (Portugal)
December 25, 2016
The best programs to buy
"All fixed now & (as always) your reputation will precede you whenever I am asked for the best programs to buy for any device.
You don’t just have to be a collector to benefit from your software, I am, but the number of times I saved myself from missing or duplicating a purchase thanks to the lists on my phone are beyond count now.
I take this early opportunity to wish you & your team “A Very Happy Christmas” & all success & good luck for 2017."
Martyn Cole (United Kingdom)
November 29, 2016
"Just a moment to say thank you Alwin and also to your fantastic team - your service is always excellent and courteous. I have never been happier using your software for many years now and don’t intent to stop any time soon."
Mark Fisher (Australia)
November 28, 2016
Great software I have to say
"There are only two good things in this world today, well 3 things to be exact:
AND C O L L E C T O R Z
Thanks for all your help and a Very Happy and Merry Christmas and a wonderful HOGMANY on Dec 31."
David Coutts (Switzerland)
November 25, 2016
Excellent customer services
"Thank you for answering, and backing up your product with excellent customer services and prompt response."
Carlos Joel Garcia (USA)
November 24, 2016
"If only other companies customer service is as great as yours, the World would be a much better place."
Jack Manprasert (USA)
November 16, 2016
The most amazing, fastest service
"Wow, this is unbelievable. I've never seen this kind of service before. It usually takes a few days to get a reply but you've set things straight in a mater of minutes. Thank you vey much for the most amazing, fastest service I've ever seen."
Scott Marmen (Canada)
November 13, 2016
"Not only do I love your products, but your tech support is always outstanding, which is greatly appreciated."
Richard Coniglione (USA)
November 11, 2016
"I want to take a moment to thank you for your prompt response to my issue.
I recognize that many companies would have merely sent me a form response. You not only replied courteously, but promptly resolved the issue.
I use both Book Collector (3345 items) and Movie Collector (1511 items) and my wife uses Music Collector.
I am extremely impressed with the quality of your products and company."
Donovan Ackley (USA)
October 27, 2016
"I just wanted to say thank you for making this super easy. I loved working with your software to catalog my collection and now in this moment of crisis you have made things much easier.
Your software is great. Your customer service is better.
These are rarities in this day."
Craig Ashby (USA)
October 26, 2016
Beyond the call of duty
"Thanks for checking the system and getting back to me. You truly go beyond the call of duty to take care of your customers."
R D Clites (USA)
October 10, 2016
"Many thanks for the prompt solution. Its good to know there are people out there who care and offer such excellent service.
CLZ has never let me down yet!"
Ray Smith (United Kingdom)
October 06, 2016
The best in the business
"This group of artisans are absolutely the best in the business, their customer service is second to none, they've helped me numerous times and is greatly appreciated."
Paul Cox (USA)
September 15, 2016
I truly like your product
"One of the main reasons that I very much enjoy your product is simply due
to the fact that you and your husband is very attentive to customer's
requests and concerns. Being a developer for over 40 years I can recognize someone who is passionate with their product - I guess that is why I truly like your product, I can see the small tweaks that are done to make things that much more nicer/easier for the customer to use."
Robert Springer (USA)
September 07, 2016
"Thank you very much for your assistance. This is what I call a SUPERB product support."
Jose Luis (Spain)
August 29, 2016